The Lonsdale Medical Centre
24 Lonsdale Road, London, Greater London, NW6 6RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Although the doctors are ok, it is almost impossible to get an appointment - they are always taken. When you ring at 8.30 on the dot, you cannot get an appointment, just a promise that a doctor will ring you back. When the doctor rings back, and agrees that you do need to see someone, you still don’t get an appointment but a promise that reception will ring you back to arrange. It is ludicrously over-complicated and designed to restrict access. When you are then told (by the GP) that you need a follow-up appointment, he cannot arrange it - yes, you have to ring at 8.30 on the day and go through the entire charade again. It is not fit for purpose. The surgery has over-expanded and evidently cannot provide a safe service to its patients.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, I am sorry you have not been happy with your experience of the Practice. I am extremely sorry that you have not felt satisfied with our services. I would be more than happy to look into this matter for you and would be glad to discuss this in more detail if you would like. Please email me on michelle.reilly2@nhs.net if you would like to discuss this further. Thank you Michelle Reilly (Practice Manager)
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Went in for an annual flu shot today. Was fantastic to be seen on a Saturday. Got in ahead of schedule. Have had really positive experiences since changing my surgery to Lonsdale.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 11 October 2022
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the Saturday flu clinic. Michelle Reilly (Practice Manager)
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
Excellent answers to my questions that were not directly related to the reason I was there. Took the time to explain things to me.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, Thank you for your positive feedback, we are glad you have had a positive experience. This will be shared with the team as it is always great to get good feedback to share with them. Thank you again Michelle Reilly (Practice Manager)
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Review titled Flu jab availability
Rated 5 stars out of 5
by Dawn Sally Holder - Posted on 17 October 2022
I am pleased I went on Saturday to get my flu jab at Lonsdale Practice. I like the way I was texted to notify me of the appt availability and it only took a minute to get the jab. I was greeted in a friendly way and feel very confident in the way the surgery keeps me informed and looks after my health priorities.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Flu vaccine
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
On time quick and friendly, clean facility, convenient time on a Saturday well organised, that’s all thank you
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the staff involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Efficient flu vaccinstion
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
My flu vaccination at the Lonsdale Medical Centre was extremely quick and painless, and the doctor was delightful ; polite and enthusiastic . A breath of fresh air !
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Efficient
Rated 4 stars out of 5
by Otto Zappatore - Posted on 12 October 2022
Bookings can be difficult, but the surgery practice is well organized and efficient. Great team of doctors and admin.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, Thank you for your positive feedback, this will be shared with the team. All our staff care very much about patient experience. Michelle Reilly (Practice Manager)
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Review titled Efficient and proactive
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2022
They notify me of vaccinations and various tests, make it easy to book and are efficient when it comes to service delivery
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your kind and positive feedback, it is always great to feedback to the team. All our staff care very much about patient experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled Great flu jab experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2022
The nurse was efficient, quick and very friendly. The flu jab was painless. I would recommend the flu jab at Lonsdale clinic
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Flu injection
Rated 4 stars out of 5
by Sid Williams - Posted on 17 October 2022
All went well according to plan . Arrived on time and receptionist acknowledged my presence by taken my name . Within several minutes the consultant/ doctor called my name. The injection was a matter of seconds and I was out of there without difficulty..
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)