The Lonsdale Medical Centre
24 Lonsdale Road, London, Greater London, NW6 6RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could be better
Rated 2 stars out of 5
by Sue Arnold - Posted on 02 January 2025
The screen to tell patients when and where their appointment is needs to be spoken not just a silent message on the big screen .I’ve seen a lot of people miss their turn because they weren’t watching every single moment or had to pop to the toilet. Also there should be a notice to tell people who already have appointments to check in on the screen. While I was there today the receptionists had to keep shouting out to check in on the screen!
Visited January 2025
The Lonsdale Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anthony Costello - Posted on 25 November 2024
Our family has had consistently good support from Lonsdale. Recently I went on to the Patient Access site with two problems relating to a knee injury and a medical issue. I received two appointments within 24 hours, for the next week. The physiotherapist was really excellent and explained all the things I needed to do and sent me exercise plans, and the doctor (not my usual one) gave me clear, evidence-based advice and reassurance. I would add that my usual GP over the past fifteen years has been magnificent and receives outstanding reviews from many friends who have been through medical ordeals. And patient access is excellent is providing my full medical history and all my investigations going back several years. And the repeat prescriptions are easy to get from Hyperchem (also excellent) and free for those of us above 65. In summary, this is superb primary care, free at the point of delivery, which most Americans would be astonished by. We must always support investment in multidisciplinary primary care which is the backbone of an effective NHS.
Visited November 2024
The Lonsdale Medical Centre has not yet replied.
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Review titled Absolutely Appalling Service
Rated 1 star out of 5
by Julian Maddison - Posted on 28 August 2024
Tried to get a cab drivers medical, told it would take 4 weeks to fill a form out. Emailed on 4 different occasions, didn’t even get a response. Visited the surgery and then was told it was 28 working days , not 28 days. I was lied to and fobbed off constantly. They just don’t give a hoot. I’m 62 years old, have paid tax all my life and I’m treat with such disdain. What I was requesting I was even paying for. It’s no surprise to me all the bad things I hear about this surgery. These people should not be working in the care sector.
Visited August 2024
The Lonsdale Medical Centre has not yet replied.
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Review titled Great level of patient care and service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
I would like to leave a positive review and recommendation for a Dr at Lonsdale medical centre, having worked in the NHS i understand how overworked the staff are, despite this, he continued to show an exceptional level of patient care. I would highly recommend Dr D, it was due to a cancellation i was offered an appointment. I found him very attentive and listened to my every concern and addressed them by providing a whole person centred and holistic approach to care. He spent a great deal of time and I felt listened to and my concerns addressed. Amazing service please pass on the feedback, as this should be recognised.
Visited June 2024
Review titled The Lonsdale Medical Centre
Replied on 22 July 2024
Dear Patient, Thank you for your response and your positive feedback, it is always great to feedback to the team. We are very happy to hear that you have had a great GP experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled Good experience at Lonsdale
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I had no problems getting a routine appointment in the current climate and my consultation with the GP was efficient and friendly
Visited June 2024
Review titled The Lonsdale Medical Centre
Replied on 22 July 2024
Dear Patient, Thank you for your response and your positive feedback, it is always great to feedback to the team. We are very happy to hear that you have had a great GP experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled Appalling in so many ways
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
The most appalling doctors' surgery in the country. It isn't fit for purpose and should be shut down. The reception staff are horrenedous. They are almost comically rude and have no concern for the dignity of the patients. I've been humiliated countless times. They force you to reveal personal information in front of other patients in order to be seen by a doctor and your right to privacy is never taken into account. It is nearly impossible to get a routine appointment and if you need an emergency appointment, you have to attend the clinic personally at 8am (any time after that and you can forget about being seen), which is the last you want to do when you're feeling very ill. Then there's the ridiculously incompetent medical staff. I've experienced so many incidences of their lack of professionalism bordering on negligence. My skin cancer was misdiagnosed (I was told the lesion was harmless by one of their doctors) and it grew larger over a period of two years. I had to resort to seeing a dermatology privately at great expense to myself and had to pay to have the skin cancer removed. I was told by the private consultant that I need a skin checkup every six months. Now Londsdale Medical Centre is refusing to refer me to an NHS dermatologist for this. I was also refused a referral for a bone spur in my foot, which causes me a lot of pain and has severely affected my mobility. Unfortunately, I can't afford to go private for this and will just have to suffer. In other areas, I have taken my healthcare into my own hands and now buy medication online as Londsdale Medical Centre won't provide me with what I need. The standard of care offered is Dickensian and wouldn't pass muster in the most deprived developing country. I'm now looking to join another clinic. If you're after even basic healthcare, avoid this place like the plague. I'm sure life expectancy among Lonsdale Medical Centre's patients is dropping significantly as the clinic simply doesn't take care of even their most rudimentary healthcare needs.
Visited March 2024
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Sometimes good sometimes bad sometimes uncontactable
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2023
My wife had an appointment today. I called 35 minutes before the appointment to say she could not attedn as she is too ill. After 28 minutes in the telephone queue I was cut off. I called abcka dn again was number 13 in the queue. This means I was unable to notify of non attendance before the time of the appointment. The over-75 number does not work.
Visited November 2023
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Phone apointment
Rated 2 stars out of 5
by Robert Jakubisin - Posted on 17 July 2023
I called the practice today shortly after 8:30 am and the receptionists told me that the specialist will call me for phone consultation around 9:25 am . It’s 12 midday and no one called me . Dispointed . I need to see a doctor so can you tell me how ?
Visited July 2023
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Worst Service imaginable
Rated 1 star out of 5
by Karen Brown - Posted on 06 June 2023
I was automatically registered to this practice when my previous practice closed a few years ago. I have never managed to get a face to face appointment. I finally managed to book an appointment for today, over 2 weeks ago. When I got there this morning the receptionist said my appointment was yesterday and they could not fit me in. I would strongly advise against registering with this surgery. You will be disappointed.
Visited June 2023
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Fantastic GPs
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2023
I brought my little one in to see a GP and the GP was amazing. She was incredibly thorough and detailed with her examination and put all of us at ease. After the appointment, the GP even sent us helpful links on common childhood illnesses and when to worry, which was incredibly helpful. We recommend this practice to our friends. Thank you so much for your help.
Visited May 2023
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your response and your positive feedback, it is always great to feedback to the team. We are very happy to hear that you have had a great GP experience. Thank you again Michelle Reilly(Practice Manager)