The Lonsdale Medical Centre
24 Lonsdale Road, London, Greater London, NW6 6RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to access
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
I’m baffled by the 5* reviews left - mainly that people are able to get an appointment. This was the process I experienced (not fit for purpose): - visit the surgery - no appointments available, best to apply online - apply online - complete pages of irrelevant information that I strongly suspect no one will read (don’t blame them) - wait 48 hours for an email/ text response - nothing happens - complete the ‘you have ignored my request’ form - nothing happens - go back to the surgery. Explain that my daughter has complex needs and can’t have a random call at a random time, she needs (& disability legislation supports this) a face-to-face appointment. - beg, plead, eventually get one two weeks later at a massively inconvenient time which means my husband has to take a day off work. If you actually enabled people to book appointments, then you might be able to remove some of your passive-aggressive signs reminding patients to ‘be kind’. I feel sorry for your receptionists - by the time people drag themselves into your surgery, they have already had a frustrating and annoying experience. Do better.
Visited February 2023
Review titled The Lonsdale Medical Centre
Replied on 03 May 2023
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Absolutely awful. The admin staff (except for one lady who seems to be the only person who knows how to do her job) are awful. They are either super unhelpful or give you incorrect information. On more than one occasion I have gone in for an appointment for my newborn baby and have been told the appointment has been changed without them informing me before the appointment. Have been given the wrong information several times. On one occasion they were out of stock of vaccines so my newborn was unable to get vaccinated. Terrible experience for the last 3 months.
Visited January 2023
Review titled The Lonsdale Medical Centre
Replied on 22 March 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this please email me on michelle.reilly2@nhs.net Thank you Michelle Reilly (Practice Manager)
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Review titled Immediate Response from Great practice
Rated 5 stars out of 5
by Philip Crockatt - Posted on 01 February 2023
I developed a hip/lower back problem and phoned on Tuesday the over 75 line of my practice, the Lonsdale Medical Centre, London. I was offered an an appointment on Wednesday, the very next day with the GP who has been looking after me for about 10 years. He arranged for a psa blood test on Saturday, referred me for an X Ray at St Mary’s, London, and to the local specialist physiotherapy team who will do an assessment and if needed a soft tissue scan. I left feeling wonderfully cared for and in awe of our National Health Service.
Visited January 2023
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your response and your positive feedback, it is always great to feedback to the team. We are very happy to hear that you have had a great GP experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled Appallingly awful
Rated 1 star out of 5
by Frustrated - Posted on 22 February 2023
They just don’t care! Nobody answers the phones or replies to the admin email address. Very concerned at the poor attention my 80 year old mother has received at this terrible surgery.
Visited January 2023
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, I am sorry you have not been happy with your experience of the Practice. I am extremely sorry that you have not felt satisfied with our services. I would be more than happy to look into this matter for you and would be glad to discuss this in more detail if you would like. Please email me on michelle.reilly2@nhs.net if you would like to discuss this further. Thank you Michelle Reilly (Practice Manager)
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
Very prompt and friendly service, everything was done thoroughly and in a very timely manner, I am very satisfied with the process and the gp that attended to me
Visited December 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your kind and positive feedback, it is always great to feedback to the team. All our staff care very much about patient experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled Helpful and Supportive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
We had a great experience getting help for my little one. The receptionist was able to find us an appointment and when we saw the GP, he was incredibly thorough and provided an accurate diagnosis. Really friendly team at Lonsdale. Thank you so much.
Visited December 2022
Review titled The Lonsdale Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your positive review, we are glad you have had a positive experience. This will be shared with the team. Thank you again Michelle Reilly (Practice Manager)