The Loughton Surgery
25 Traps Hill, Loughton, Essex, IG10 1SZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
This morning I had a telephone consultation with Dr. It was a very positive experience. Dr was able to give me the advice and reassurances I needed. A prescription was prescribed and sent to pharmacy. Thank you
Visited April 2024
Review titled The Loughton Surgery
Replied on 16 April 2024
Dear Patient Thanks you so much for your kind words and we were able to offer you a positive experience
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Review titled A very well organised Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
The Practice has really recovered after the pandemic. The Reception team work hard and go out if their way to assist. Face to face on the day appointments are offered and the Doctors and Nurses are very good. My call this morning was answered after a few minutes and I was offered a face to face with the Dr of my choosing who was working in the Practice today.
Visited March 2024
Review titled The Loughton Surgery
Replied on 18 March 2024
Dear Patient We appreciate you taking the time to provide us with your positive feedback, we have worked hard to get back to normal as much as possible post COVID and it is great to see this is not going unnoticed. Thank you
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Review titled Very good service
Rated 5 stars out of 5
by Thomas Monisse - Posted on 12 March 2024
The Doctor was amazing and professionally put my mind at ease after two previous visits I walked away none the wiser and given antibiotics which I did not need
Visited March 2024
Review titled The Loughton Surgery
Replied on 12 March 2024
Dear Thomas Thanks so much for taking the time to provide us with this positive feedback. We will be sharing this with the doctor you saw last
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Review titled Thank you
Rated 5 stars out of 5
by Lynne Brooks - Posted on 06 February 2024
I had a telephone consultation with a GP today: Fantastically patient in listening to me, took the time to ask questions and was very empathetic. This GP discussed my concerns thoroughly, shared her knowledge and really made me feel she had considered all aspects of my care before making suggestions about a way forward. Thank you so much - your time, knowledge and efforts were greatly appreciated.
Visited February 2024
Review titled The Loughton Surgery
Replied on 09 February 2024
Dear Lynne Thank you so much for taking the time to feedback your positive experience and detailing what made it so good. We will share this with the GP you consulted as its nice to feel appreciated, thanks again
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Review titled Efficient and helpful
Rated 5 stars out of 5
by Rita - Posted on 04 January 2024
I am new to this practice and was delighted with the service I received .I rang the surgery and was answered almost immediately , the receptionist was extremely polite and helpful and allocated me a GP telephone appointment for the same morning ( at my previous practice I would have waited considerably longer to speak to the GP ) The GP listened to me and responded efficiently to my requests .Joining a new practice is always concerning but the way I have been communicated with so far has put my mind at rest and I feel confident that I will be more than satisfied in the future
Visited January 2024
Review titled The Loughton Surgery
Replied on 04 January 2024
Dear Rita Thank you for taking the time to provide feedback of your experience. We appreciate it can be daunting joining a new practice and we are very pleased your experience has been positive. We will continue to work hard to ensure we offer a service which will cater for your needs