The Loughton Surgery
25 Traps Hill, Loughton, Essex, IG10 1SZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Loughton Surgery.
Reviews
-
Review titled Telephone Triage could be great...
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2022
I am generally in favour of telephone triage as often you just need to speak to someone for advice, yet there is a problem with the fact that they can't even give you an approximate time when the doctor will call, which means you have to wait all day and it's always the moment you need to do something that you miss the call, there is never a message left and you can't call back. Some people are not able to wait all day for a phone call if they have no idea when it will be. Better management of this phone call system would really help patients. This is a great surgery in general, but this phone appointment system (or lack of a system) really lets them down. Also having to listen to the Covid spiel for a whole minute before the call makes calling such a drawn-out process. I'm sure many people are putting off having things checked out due to this convoluted process, I know I am! In some cases this putting off going could be deadly, so I really think they need to sort this issue out.
Visited September 2022
Review titled The Loughton Surgery
Replied on 27 September 2022
Dear Patient Thanks for your feedback We agree telephone call backs is a convenient way for patients and clinicians to manage some medical issues. Also we do have a policy of providing a 2 hour time frame to patients. We will reiterate this to our receptionists and in future if you are not given a 2 hour time frame please report it to our practice managers, thanks
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
This surgery is amazing I have never been to a doctor‘s surgery that operates as well as this one. Not only are the reception staff helpful polite and patient every single doctor that I have ever spoke to has been outstanding. I cannot recommend this doctor surgery enough and they work seriously hard and genuinely care about their patients.
Visited August 2022
Review titled The Loughton Surgery
Replied on 11 August 2022
Dear Patient Thanks so much for your positive feedback It's very heartwarming to know we are offering a service that is making a difference and being appreciated!
-
Review titled Amazing response
Rated 5 stars out of 5
by John Winscott - Posted on 15 July 2022
Contacted surgery, spoke to doctor and had an appointment 2 hours later I was so pleased an amazing response.
Visited July 2022
Review titled The Loughton Surgery
Replied on 16 July 2022
Dear John Thanks so much for your positive feedback and we are pleased you were able to access the quickly and efficiently
-
Review titled Excellent practice
Rated 4 stars out of 5
by Michael - Posted on 11 July 2022
So far we are delighted with your new practice no problem booking appointments same day with friendly doctors
Visited July 2022
Review titled The Loughton Surgery
Replied on 15 July 2022
We appreciate you taking the time to provide us with feedback. Thanks so much for your positive comments