The Mandeville Practice
Hannon Road, Aylesbury, Buckinghamshire, HP21 8TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling Practice
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2024
My Son recently contacted the surgery as he was suffering from a sore throat, difficulty swallowing, swollen glands visible from just looking at him, high temperature and some difficulty breathing. He was offered a telephone appointment. Advice was to gargle with aspirin (which I know can help so that's not my issue). My issue is this: At what point does inspection and palpation become achievable over the phone?? If they'd have bothered to give him a face to face appointment, and proper examination, then it would have been clearly apparent that he needed more than aspirin and he may not have ended up in A&E on IV antibiotics and steroids a few days later. I wish this was an isolated incident but quite frankly the standard of care and potentially damaging advice/off the cuff comments from supposedly trained doctors that have happened over the past year is shocking. To be balanced, the NP and Physio are amazing and deserve credit to the point where I personally would feel safer seeing the NP than a doctor.
Visited June 2024
The Mandeville Practice has not yet replied.
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Review titled Bad reviews
Rated 1 star out of 5
by Dave - Posted on 09 March 2024
I have a couple of times to go to the gp The receptionist over there’s really bad/have no idea what they are doing,they lost my paperwork twice,bad behaviour keep saying to me to have a sit and she will get back to me,waiting for more than 25 minutes goes back and just say to me she doesn’t have time for me because other people are waiting I asked to see a manager/supervisor and the answer was:is not here
Visited March 2024
The Mandeville Practice has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
Every time I am not feeling well and try to book an appointment is impossible, after waiting on phone for more than 45 minutes all they can say is no available appointments. I've been having high blood pressure and bad headache for the last month so phoned for appointment but they only have available end of January so I went to the surgery at opening time this morning. They booked me for a phone call today. This is unacceptable and unbelievable, I'm a worker and paying so many tax and you are forbidding me to see a doctor when I need it.
Visited January 2024
The Mandeville Practice has not yet replied.
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Review titled Another disapointment
Rated 1 star out of 5
by Kevin Skinner - Posted on 28 November 2023
Today I attended the surgery to make an urgent appointment to see a Doctor, however the receptionist decided to ignore my instruction and booked a nurse practitioner. Now I know that there are things a NP can do ok but there are things they cannot do. It is Not for a receptionist to refuse to make a Doctors appointment or make that decision they are Not qualified to determine who sees who. This surgery needs to be reviewed and placed back into special measures
Visited November 2023
The Mandeville Practice has not yet replied.
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Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
The Clinical Lead at the Mandeville Surgery went above and beyond to help me with my ongoing problem, and suggested all the necessary tests to get to the root cause of my problem..Can't thank the surgery and the amazing Clinical Lead..Will surely recommend them to my friends and family.
Visited June 2023
Review titled The Mandeville Practice
Replied on 17 June 2024
Dear Patient, Thank you for your kind review and positive feedback. We are delighted that your experience with one of our GPs, Reception team and Nurse was positive. Warm regards, The Mandeville Practice
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Review titled Great new staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Very impressed with the courtesy and respect I have received from the receptionist. He was very helpful in dealing with a problem that I had and seems to have gone above and beyond to sort it out as well respecting my privacy and dignity. He is compassionate, caring, professional with high level of organisation skills. Great service. Really impressed ! I hope he gets promotion, he really deserves it. Very impressed with his manager as well. Sorting out matters straight away with kindness and smile on her face . Thanks to the kind nurse as well providing excellent care . Left the surgery happy.
Visited June 2023
Review titled The Mandeville Practice
Replied on 17 June 2024
Dear Patient, Thank you for your kind review and positive feedback. We are delighted that your experience with one of our GPs, Reception team and Nurse was positive. Warm regards, The Mandeville Practice
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I held on for over 20 minutes then when i asked my query i was put on hold again! Wanted a home visit to my 89 year old mother who is unable to walk and suffers dementia. The surgery said she cant have a home visit as she is not house bound! Maybe no legs at all is required? Absolutely terrible surgery.
Visited June 2023
The Mandeville Practice has not yet replied.
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Review titled Excellent diligence and support
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The whole team provided excellent support and responded quickly to a complex situation to ensure diagnosis
Visited April 2023
Review titled The Mandeville Practice
Replied on 17 June 2024
Dear Patient, Thank you for your kind review and positive feedback. We are delighted that your experience with one of our GPs, Reception team and Nurse was positive. Warm regards, The Mandeville Practice
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Review titled Great service
Rated 4 stars out of 5
by Sue and Larry - Posted on 28 April 2023
For the last 6 weeks since the GP sent Larry to hospital, we have had nothing but excellent support and service from everyone at , receptionists , nurses , Pharmacist team and the GP. Having never had to use service in this indepth way , as Larry never been ill before we needed to set up new medications and tests. We are both very impressed and grateful. Thank you all so much .
Visited April 2023
Review titled The Mandeville Practice
Replied on 17 June 2024
Dear Patient, Thank you for your kind review and positive feedback. We are delighted that your experience with one of our GPs, Reception team and Nurse was positive. Warm regards, The Mandeville Practice
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Review titled Family Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Best family doctor ever. We are treated like family. Amazing staff, they do anything and everything to help you and get you the best care. We love this doctor and office staff!!!
Visited April 2023
Review titled The Mandeville Practice
Replied on 17 June 2024
Dear Patient, Thank you for your kind review and positive feedback. We are delighted that your experience with one of our GPs, Reception team and Nurse was positive. Warm regards, The Mandeville Practice