The Manor Park Practice
778 Romford Road, London, E12 5JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
My wife had a 9am appointment, she had joint pain and a swollen leg, I took off from work, I reached the GP at 9:15 because after dropping my child I was stuck in traffic, the receptionist was busy talking with the group inside I was standing outside counter for 10 min, then after that, she said I need to check in first which was install recently I was not aware of it, so I couldn't find her name, I asked her she said oh you are late, I requested, she said she will confirm with doctor then, after 2 min she said you need to take a new appointment. For them, it is a joke. They are not genuine with the practice and harass patients.
Visited June 2024
Review titled The Manor Park Practice
Replied on 06 June 2024
Dear Sir/Madam Thank you very much for taking the time to write your review. Please accept my sincere apologies for not meeting your expectations. When a patient is late, we do our best to accommodate them. However, sometimes it is not possible, and if the patient is more than ten minutes late, it is up to the clinician's discretion whether or not to see him or her. When you arrived at 0915, our receptionist sent a message to the clinician and waited for their response. However, the clinician was in the middle of consulting with another patient scheduled for 0910. As you were more than 10 minutes late, the clinican has requested that you reschedule your appointment. It would be my pleasure to discuss this further with you, and if you would like to do so, please contact the practice and request to speak with the practice manager. Thank you Kind regards Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Tanveer khan - Posted on 24 April 2024
Went for my normal check up and Dr recommended me after check up for blood tests , blood forms were given immediately and the whole process was completed within 2-3 days, also advised and signposted me for the services available for patients like me, nurse was very help-full too with the , vaccination front staff excellent in handling my concerns
Visited March 2024
Review titled The Manor Park Practice
Replied on 24 April 2024
Dear Mr Tanveer khan I would like to thank you for taking the time to share your positive experience with our GP surgery on the NHS review platform. It is a pleasure to hear that you found our services to be helpful and efficient. It boosts our staff's morale and makes a positive impact on the team.Please feel free to share any further comments or suggestions you may have about how we can continue to improve our services with us if you have any. Thank you Kind regards The Manor Park Practice
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Review titled Excellent
Rated 5 stars out of 5
by Tasneem khan - Posted on 24 April 2024
I had just been to the surgery for my diabetic review they made sure I attend my appointment n made me aware how helpful it is. The staff at the reception is very accommodating. If needed the doctors always call back to discuss health issues.
Visited March 2024
Review titled The Manor Park Practice
Replied on 06 June 2024
Dear Tasneem Khan Thank you for taking the time to write this review. Positive reviews like these motivate our team to go the extra mile for our patients. I will certainly convey your message to the team. If you have any further questions, please do not hesitate to contact me. Thank you Kind regards Practice Manager The Manor Park Practice
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Review titled Great GP surgery
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
extremely happy with the service we have been receiving during our crisis time. We are extremely grateful to the doctors who take actions very promptly including referral as well as investigation.
Visited December 2023
Review titled The Manor Park Practice
Replied on 24 January 2024
It is a pleasure to receive your supportive feedback. Our staff is encouraged to go the extra mile for our patients when they receive such positive feedback.
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Review titled Great Practice
Rated 5 stars out of 5
by Sheikh Farzana Islam Juhe - Posted on 25 January 2024
I recently had a positive experience at Manor Park GP Practice. The staff was friendly, professional, and efficient. The receptionists were helpful in scheduling appointments, and the waiting time was minimal. The doctor was attentive, listened to my concerns, and provided thorough explanations. The overall atmosphere of the practice was welcoming, and I felt well taken care of throughout my visit. I appreciate the excellent service and would recommend Manor Park GP Practice to others.
Visited September 2023
Review titled The Manor Park Practice
Replied on 30 January 2024
Dear Sheikh Juhe I appreciate you taking the time to share your positive feedback! We are delighted to hear that you enjoyed our service. Your kind words truly motivate and inspire us to continue delivering exceptional quality and service. We appreciate your support and look forward to serving you again in the future. If you have any further comments or suggestions, please feel free to reach out.
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Review titled Terrible practice!
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I’ve been trying to see the doctor for 12 weeks now. I was told to do an online form which i did and received a call back told them of my symptoms prescribed me medication. After the course of antibiotics i was still feeling the same. So I wanted to see the doctor face to face but an appointment is 3 weeks away so i accepted and waited 3 weeks for this and it was only a phone call! I waited 3 weeks for a phone call. I work night shifts I specifically told them the time to call me, but the doctor decided to ring me at 9am twice, i missed the calls. And when i called back they told me i have to wait 3 weeks again!!! I find this a terrible service i have been suffering for over 12 weeks now and my local GP can’t help me. Just keep getting fobbed off!
Visited March 2023
The Manor Park Practice has not yet replied.