The Manor Practice
454 Lea Bridge Road, Leyton, London, Greater London, E10 7DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
This is the most rubbish surgery ever. As a NHS worker I left work early because I had an emergency appointment booked at this gp surgery. I was 5 minutes late due to train delays on my way back from work. The surgery told me they cannot see me. The receptionist was rude and I was told to sit and wait for nearly 25 minutes until the doctor was done seeing another patient so she can ask if I could be seen. The doctor turned around and said that I will not be seen and that I should book another appointment. I do not recommend this surgery to anyone!
Visited June 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient I am sorry to hear of the difficulty you encountered for your appointment. I am happy for you to call the surgery and I will be able to clarify the matter. When you get through to the reception, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me as I do not have your details to contact you directly. Kind Regards Practice Manager
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Review titled So hard to get a appointment
Rated 1 star out of 5
by Ruth - Posted on 10 June 2024
Did a e consult as feeling unwell and not even getting a telephone call for another 9 days Unacceptable service. Need advise/help now not in 9 days time
Visited June 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Ruth I apologise and emphasise for the experience you had in the surgery. Please give me a call so that I can explain to you the procedure and how eConsult works for the practice. When you get through to the reception, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me as I do not have your details to contact you directly. Kind Regards Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2024
Very happy with the service recieved. I was able to get a same day appointment and was seen on time. Receptionists are very friendly.
Visited June 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient Thank you for the feedback. I am pleased to hear that you are happy with the service provided to you at the Surgery. It is always good to hear good comments for the practice. I will pass your feedback to the staff and will continue improving our service. Kind Regards Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Today I needed appointment for the health check. I got it. Then I needed to be seen by the doctor. I got again the appointment.
Visited June 2024
The Manor Practice has not yet replied.
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Review titled No patient care what so ever
Rated 1 star out of 5
by Anisah - Posted on 27 June 2024
I am getting very fed up with this gp practice. I have tried calling multiple times to get an emergency appointment can never get through. When someone finally answers the phone the appointments have gone. I have also gone in person to book an emergency appointment the system is so bizarre you get handed a ticket with no explanation to why the receptionist is too lazy and rude to explain. I walked out as I wasn’t going to deal with her bad attitude and went to A&E instead and received a much better service at whipps. I have also gone online and have completed an online consult the gp was supposed to call me I never received that call and it hasn’t been the first time this has happened. Appalling service no patient care what so ever.
Visited June 2024
The Manor Practice has not yet replied.
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Review titled Not helpful
Rated 1 star out of 5
by Maria - Posted on 11 June 2024
I went in the surgery today to pick up some test for my neighbour who is house bound and can not get out, I asked why they could not post it, as the times of the opens and closes is not really suitable for me, as I do work, I had to wait in line that took 40 minutes, as the receptions are very slow and kept asking the other people why they needed to see the doctor even though they did not want to say, as the reception area is very small and everyone could hear what they was saying this could be either confiderent to them or they did not want them to know, and they should respect this when it was my turn to be seen, i gave my neighbours name, they got the form out but not everything was ready. they are very unorganised the lady at the desk is very rude and don't even smile, when I asked why they could not post this out she said it is not there policy, so I asked what if they have no one to collect this and she could not answer. when I asked that I want to make a complain about her and the service she got a piece of paper out and was going to write it down when I asked could I please take this she said no this is the way we do things here, I have also tried to call serval times today to speak to the practice manager and she is in a meeting when I asked when she will be free all you get is I don't know, they have no passionate when they are speaking to you on the phone., and sound like they are fed up. I would not go to this GP at all and had advise my neighbour to change her GP.
Visited June 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Maria I am sorry to hear you had problem when communicating with the practice on behalf of your neighbour. Please contact the practice or give us details of our patient so that I will be able to look into the matter. When you get through to the reception, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me as I do not have your details to contact you directly. Kind Regards Practice Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
The clinic has bad facilities. We had to take our newborn son for his 10 day check there. The babies are being checked literally in the middle of the cold corridor, fully undressed being weighed. No other checks been carried out and our son hasn’t been discharged for jaundice without being properly checked for it either. We’re not going back there. It was a stressful experience and totally unnecessary considering we had had a visit from the same health provider on the day who could have weighed the baby without the need to drag our little one to the useless appointment.
Visited May 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient I am sorry to hear that you were not happy with the service provided in the practice. Please give me a call and when you get through the receptionist, let them know that you have put an NHS Choices review and I have kindly advised you to contact me as I do not have your details to contact you directly. Kind Regards Practice Manager
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Review titled Need more staff on reception
Rated 1 star out of 5
by Need more staff on reception - Posted on 15 May 2024
Called for an appointment was number 4 in the que took over 25 mins to answer my call. The surgery needs to hire more staff only two people are serving and answering the phones.
Visited May 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient I am sorry to hear that you could not get through on the telephone. sometimes it is the length of time patients spend on the phone make the waiting time longer. Please give me a call and I will explain to you the procedure. When you get through to the reception, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me as I do not have your details to contact you directly. Kind Regards Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Been pushed from pillar to post - sent for blood tests as suspected thyroid problem . Sent a phone appointment booked by doctor 24/01 between 14.30 and 18.30. Waited in all afternoon at 18.30 the appointment disappeared off the app as done!!! Been calling surgery all day and phones just saying busy call back later, called for 5th time as 4pm - voicemail stated we are closed due to covid and connected to nhs phone lines, they said sorry looks like Major practice is closed for the day? Website states 18.30 today. So so awful - no results and can’t get through - terrible
Visited January 2024
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient Thank you for the feedback. I am sorry to hear you were not happy with the service provided at the Surgery. As I do not have your detail, please give me a call so that I can clarify the points you mentioned above. When you get through the reception, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me. Kind Regards Practice Manager
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Review titled Awful phone service
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
Had a missed call from the doctor called straight back was no 2 in the queue for 20 mins - picked up and receptionist did not listen when I explained I had a missed call- kept saying I had an appointment to cancel- which I didn’t , then said it’s to discuss a referral which it isn’t as that was 2 days ago -awful telephone service , never listen , rude and abrupt - still dont know why the doctor was trying to call me …..
Visited October 2023
Review titled The Manor Practice
Replied on 25 June 2024
Dear Patient I apologise and empathise for the poor experience you encountered when contacting the practice. I will share your review with the staff at our practice meeting. As I do not have your detail to contact you directly, please do give me a call and I will be able to explain the procedure with you. When you get to the receptionist, please let them know that you have put an NHS Choices review and I have kindly advised you to contact me. Kind Regards Practice Manager