The Manor Surgery
Middle Street, Beeston, Nottingham, Nottinghamshire, NG9 1GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Relief to Join
by Niall L - Posted on 08 April 2025
I was at the point for some years since the death of my wife at 57 years of age, of feeling I was unable to use the previous surgery we were both registered at. My wife died from sepsis, and only cellulitis was picked up over a telephone consultation at that surgery during the Pandemic. This was absolutely devastating and made me feel subsequently it was impossible for me to use my previous surgery since it happened, and essentially, I only had the option of paying to see a BUPA GP privately to get access to care until I was allowed to move here late last year due to a geographical boundary change for them accepting new patients. It has been a massive relief to find somewhere I can now use for treatment. Uniformly, I have found all staff that I have dealt with there extremely caring and knowledgeable. I’ve been seen very quickly on the occasions I’ve needed to see a doctor. And I have found during those consultations the GPs are extremely thorough. It is also an excellent system they employee for making appointments. Either physical at the surgery, or having GP‘s phone you as I found the other day. I rang in just after 8 o’clock in the morning and the GP phoned me back within three hours. I was also hugely impressed at how long you were given for a consultation. When I did go to my previous surgery I was lucky to get 10 minutes maximum. But seeing one of the senior doctors on my first visit, I spent at least half an hour with him and saw him not long after I rang in with my health concern. As things stand, I cannot speak too highly of this surgery. It clearly has the feel of somewhere that is prioritising patients, rather than seeing them as an inconvenience.
Visited April 2025
Review titled The Manor Surgery
Replied on 09 April 2025
Dear Niall Thank you so much for your kind review of the care you have received at The Manor Surgery. We are so pleased to read that you feel able to contact us with ease following the events you describe. Our patients are always at the heart of what we do here, and it is lovely to hear that this is well received. I have passed your comments to the team who were very grateful for you taking the time to write this review. Thank you again Laura M The Manor Surgery
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Review titled Wonderful Example of an excellent Practice
Rated 5 stars out of 5
by Mr L Mead - Posted on 24 February 2025
I have been seen twice within a week and I cannot commend highly enough the care and efficiency exhibited by the Staff at Manor Surgery. The telephone system, though intimidating, has worked beautifully - Reception have dealt with my call and passed on my details, the Doctors have spoken to me within the hour. Both have demonstrated great attention to detail. Outstanding! Please pass on my thanks to all concerned - I am greatly impressed.
Visited February 2025
Review titled The Manor Surgery
Replied on 24 February 2025
Dear Mr Mead Thank you for your kind review. We are happy to hear that you liked our new phone system and have had your concerns dealt with efficiently! I have passed your comments on to the team and they were greatly received. Thank you again Laura M Deputy Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mr David Fox - Posted on 25 February 2025
Massive thankyou to all the staff at the Practice but mainly to Dr Mock From requesting a appointment to him responding very quickly and being able to see him and putting me at ease over my problem Ongoing Texts from him as put my mind at rest Thankyou Dr Mock
Visited February 2025
Review titled The Manor Surgery
Replied on 03 March 2025
Dear Mr Fox Thank you for your kind review. We are happy to hear that Dr Mok was able to deal with your concerns in an efficient manner and has put you at ease. I have passed on your comments and they were well received. Thank you again Laura M DPM
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Review titled Excellent Practise, proactive and supportive
Rated 5 stars out of 5
by Cheryl Arnold - Posted on 09 December 2024
My recent appointment was for a smear. This was dealt with in a kind, caring and proactive manner. Staff are proactive in their role, supportive and caring. No problem is too large, every effort is made to help in a supportive and caring manner. Every experience within the surgery has been positive; from GP appointments to prescription advice, to smear tests with much advice and support and on much more important matters involving the GP’s with positive outcomes. When aspects of life feel difficult, it’s so reassuring to know support is at hand at the Manor Surgery.
Visited December 2024
Review titled The Manor Surgery
Replied on 09 December 2024
Dear Cheryl Many thanks for your kind comments. We are really happy to hear you had a positive experience during your recent appointment. Our patients are at the heart of what we do, and it is always great to hear such lovely comments. Thank you again Laura M Deputy Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Margaret Warburton - Posted on 20 December 2024
I phoned the Manor surgery this morning and asked for a call back. Within half an hour, I received a call back and was able to make an appointment to speak to one of the doctors. I received a call from one of the Drs and explained my problem. I was able to go down to the surgery at 4:30 and have a steroid injection into my shoulder. The Dr was polite and patient,explained everything to me. This was an amazing service, thank you!
Visited December 2024
Review titled The Manor Surgery
Replied on 24 December 2024
Thank you for your kind words Mrs Warburton! We are getting excellent feedback about the call-back feature on our phone system so I am pleased you found it useful. I will pass your feedback on to the team members involved. Kind regards Emma Rowe Practice Manager
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Review titled Helpful appointment booking system
Rated 5 stars out of 5
by Rob G - Posted on 04 December 2024
I rang at 8am to book an appointment. Initially dismayed to hear more than 30 were in the queue but there is an option to request a call back from the surgery when you have reached No 1 in line. It worked. I was able to end the call and wait for the surgery to ring me, which they did 15 minutes later. For me it reduced the anxiety of waiting and enabled me to get on with other things albeit keeping the phone close to hand.
Visited November 2024
Review titled The Manor Surgery
Replied on 05 December 2024
Dear Rob Thank you for your kind review of our new phone system. The call back function was implemented following patient feedback on wanting easier phone access. We are therefore really happy to hear it has had a positive effect on patient experience! Thank you again for taking the time to write these comments Kind regards Laura M Deputy Practice Manager
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Review titled Such a shame.
Rated 3 stars out of 5
by Alexa - Posted on 14 October 2024
Whilst my 4 year old child with severe additionalga needs was behaving in a non-neurotypical way, it was suggested by the wise receptionist that I could “ take him outside”. To the car park? To the main road? Let him run into it? I responded by notifying her that would not work. As a result of the situation and my response, the two other kind ladies surrounding her laughed behind my back. I kindly wish that none of you ever have to look after a child with additional needs every day of your life and if you do I hope you are not laughed because based on your ignorance you would not have the mental capacity to cope with it. As for the Doctor, I cannot fault his kindness and patience. If it had not been for the Doctor’s previous persistence and knowledge my child would have never been accepted for a paediatric assessment. It’s a shame the faces at the entrance have made me not want to set foot in this surgery again.
Visited October 2024
Review titled The Manor Surgery
Replied on 15 October 2024
Dear Alexa We have discussed the events with the reception team, if you would like to discuss these further, please contact the practice directly. Thank you The Manor Surgery
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Review titled Manor surgery amazing service
Rated 5 stars out of 5
by Jessica Mitchell - Posted on 03 September 2024
As someone who struggles with social anxiety I have had nothing but great respect and treatment from this surgery. Reception have been kind and helpful and gone above and beyond. I was unsure how to proceed with an issue and was not only helped with this but provided additional information and advised to make an appointment to help get this resolved quickly. I cannot thank all the staff enough. Of every doctors surgeries I have been with this has been the most outstanding service.
Visited September 2024
Review titled The Manor Surgery
Replied on 04 September 2024
Dear Jessica Thank you for your lovely review of the service you received at The Manor Surgery. We are happy to hear that we were able to support you. I have passed on your comments to the team and they were grateful of you taking the time to write this positive review. Thanks again Laura M Deputy Practice Manager
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Review titled Great practice, very caring
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2024
I just wanted to say a huge thank you to Manor Surgery. I recently found out I was pregnant and the first call with the GP was very pleasant and helpful. I also explained that I was feeling a bit nervous about the maternity review that’s going on at NUH and they listened and also provided some practical advice eg you could always go to another hospital etc. So it was really nice to feel like I was being listened to and my concerns were not seen as me being a bit dramatic. I’ve found the practice to be super helpful since then. At my booking appointment my midwife couldn’t take my bloods properly so I rang the surgery and they got me in really quickly to have this done. The phlebotomist was so lovely and managed to get the blood straight away. I didn’t feel like I was wasting her time and she also was reassuring by saying that if the midwives struggle to get blood, I can always go to the surgery instead to have it done. These may seem like really small things but they genuinely make a huge difference and mean a lot. I feel like I have the support of the surgery, especially at a time with where the maternity services are under so much pressure and scrutiny. I feel very lucky to be with this surgery!
Visited September 2024
Review titled The Manor Surgery
Replied on 01 October 2024
Dear Patient Thank you so much for your kind review. We are really happy to hear that we were able to offer you the care and reassurance you needed, our patients are at the heart of what we do, therefore these comments were well received! Thank you again! Laura M Deputy Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ejaz Qureshi - Posted on 18 August 2024
I had concerns over my Blood pressure from using an otc unit from Boots and consulting with doctor this was resolved by a daily pressure check using a practice unit on loan. Normal blood pressure was concluded and no medication needed.
Visited August 2024
Review titled The Manor Surgery
Replied on 19 August 2024
Dear Mr Qureshi Thank you for your positive comments about The Manor Surgery. We are happy to hear that you were able to make use of our equipment loan process and that this aided your treatment. Thanks again! Laura M Deputy Practice Manager