The Meadows Surgery
Meadow Lane, Thrapston, Kettering, Northamptonshire, NN14 4GDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Meadows Surgery.
Reviews
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Review titled Well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Was seen by the nurse practitioner on the day I called - helpful receptionist - a positive experience
Visited March 2023
Review titled The Meadows Surgery
Replied on 29 March 2023
Dear patient, thank you for taking the time to leave us your review. We are pleased to know you had a positive experience. The Meadows Surgery.
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Review titled In difficult times they do there best
Rated 4 stars out of 5
by Mark - Posted on 22 March 2023
The Nurses are great, the recipients are helpful, don’t know about the GP’s haven’t seen one. It would be nice if more face to face appointments with the doctors was possible.
Visited March 2023
Review titled The Meadows Surgery
Replied on 27 March 2023
Dear Mark, thank you for your review and feedback. We have increased our face to face appointments for patients who wish to see any of our clinicians face to face. If it is something that can be dealt with on the telephone, or if a patient prefers to talk to a clinician on the phone to save them coming to the practice, then we are happy to accommodate this also. Thank you for taking the time to leave us a review. The Meadows Surgery.
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2023
Lovely friendly staff and the nurse I seen was so nice, friendly receptionist on the phone and in person. Shame you have to ring at 8 am for appointments as it took a while to answer and this might be difficult for some people.
Visited March 2023
Review titled The Meadows Surgery
Replied on 29 March 2023
Dear patient, thank you for leaving us your review. We are pleased you are happy with the service provided. We appreciate it can be difficult getting through to the practice at 8.00am, we have increased and continue to promote online access so that patients can access some services online and have changed our phone message asking for patients to ring after 9.00am for non urgent matters. We have increased our receptionists during peak hours to help with demand. Thank you for your feedback. The Meadows Surgery.
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
Whilst it is extremely hard to get on the daily triage list at times (this is a national procedure) I have always found the team to be very helpful help. Everyone knows the pressure that the NHS is under, and the staff at The Meadows continue to demonstrate their commitment to serving the public.
Visited February 2023
Review titled The Meadows Surgery
Replied on 03 February 2023
Dear patient, thank you for leaving us your positive review. We understand it can be difficult to secure an appointment and we are working hard to provide as many appointments as we can whilst following national guidance and maintaining safety protocols. We are pleased to know you find our team helpful. Thank you for your feedback. The Meadows Surgery.
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Review titled Nursing
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
All the staff at the surgery have been amazing. So friendly and helpful. I've had to attend daily for about a month and everyone has been welcoming, approachable, professional and knowledgeable.
Visited February 2023
Review titled The Meadows Surgery
Replied on 13 February 2023
Dear Patient, We are pleased to hear you are happy with the care you have received from our staff. Thank you for taking the time to leave us your positive review. The Meadows Surgery.
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Review titled Uncontactable
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2023
The last 4 weeks both myself and my partner have tried multiple time to contact the surgery by phone. Every time it comes back as the number not being recognised. This morning my partner rang multiple times and never even got into a que to be answered. It's awful! My partner still has not been able to speak to anyone at the surgery let alone a medical professional.
Visited February 2023
Review titled The Meadows Surgery
Replied on 13 February 2023
Dear Patient, we have not had any reports that our telephone line is unavailable and we are continuing to have a huge amount of calls received daily. Our contact number for clarity is 01832 734444. Thank you. The Meadows Surgery.
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Review titled Good Service
Rated 3 stars out of 5
by Mrs Glover - Posted on 15 February 2023
I called and got through, asked if I could see a lady GP, receptionist was lovely and I was seen by a very nice lady GP. I couldn’t fault the practice today for the way I was treated.
Visited February 2023
Review titled The Meadows Surgery
Replied on 17 February 2023
Dear Mrs Glover, we are pleased you are happy with the service and care provided to you and we thank you for taking the time to leave us your positive review. The Meadows Surgery.
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Review titled practise review
Rated 3 stars out of 5
by Charles Foster - Posted on 13 January 2023
My experience today 13/01/23 with the nurse was excellent she was very professional and I was more than happy with the outcome. However, I am not satisfied with how the practice is now run, very frustrating being left on the phone for a long time and then being told there are no appointments but could try other options. the practice needs to return to pre covid processes and procedures. some people need to be able to be reassured by their Dr that their problems are not serious, these same people are now going to A E contributing to the current clogging of the system
Visited January 2023
Review titled The Meadows Surgery
Replied on 03 February 2023
Dear Charles, thank you for taking the time to leave us your feedback. We are pleased to know you were happy with your consultation with our nurse. We apologise and understand the frustration of patients due to phone waiting times. We have increased our receptionist hours however the demand on primary care services is unfortunately higher than it was pre Covid. Primary care is now supported by other services and our receptionists are trained to care navigate to support patients and refer to others supporting services so that patients do not present to A&E when not appropriate, this navigation takes time and results in longer waiting times to speak to an operator. Thank you once again for your feedback. The Meadows Surgery.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Went in for blood tests. Appointment bang on time. Seen by two lovely nurses including new Practice Nurse who actually did the blood tests They were both lovely and friendly put me at ease didnt feel a thing. Nurses at this Practice (been with them almost 18 years) have always been wonderful.
Visited January 2023
Review titled The Meadows Surgery
Replied on 13 January 2023
Dear patient, Thank you for taking the time to leave us your review. We are pleased you are happy with the service recently provided to you and also over the past almost 18 years. Your comments will be passed on to Chloe and Roxy who you saw during your appointment. The Meadows Surgery.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Staff are always welcoming and friendly. Most of the time I can get an appointment same day but if there are none left the reception team are very helpful. The whole team seems to work well together and I am very happy with the service I receive.
Visited January 2023
Review titled The Meadows Surgery
Replied on 17 January 2023
Dear Patient, thank you for taking the time to leave us your feedback. We are pleased you are happy with the care we are providing and your comments will be shared with our reception team who work hard to provide as much as help as possible to our patients with the services we have available. Thank you for your positive review. The Meadows Surgery.