The Medical Centre, Dr Jefferies & Partn
292 Munster Road, Fulham, London, Greater London, SW6 6BQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Medical Centre, Dr Jefferies & Partn.
Reviews
-
Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2024
I visited the practice as a new patient, to understand the process for renewing my HRT prescription. I explained at the start of the conversation that I am new to the NHS service and did not know how it now works. The receptionist asked for my date of birth and confirmed I was in the system. She said that I had chosen Fulham pharmacy for dispensing. I am new to the area and don’t know where Fulham pharmacy is so asked her to change to Fontain pharmacy, right next door, which she did. I asked if the system showed how much HRT I can have dispensed, as I am travelling. She said she didn’t know, that I’d have to ask the GP. I then said, ok, confirm I can go to Fontain to collect and she said, no you have to go to Fulham. I said I thought she’d just confirmed the pharmacy change and she said I needed to go to Fulham first. She became very defensive and borderline aggressive when I queried why, and I suggested she calmed down, that I was simply trying to understand the system having been out of it for 25 years. She did not appreciate my comment so I thanked her and left. Not a great way to begin a relationship with a practice.
Visited June 2024
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 08 August 2024
Dear patient, thank you for taking the time to provide feedback on your recent experience. I apologise for the delay in responding, and I am sorry you were not pleased with the service you received. Regarding the pharmacy choice, though the system could be updated immediately, the existing prescription will still have been with the previous pharmacy, and they will have pre-packed your medication; hence the initial response. The receptionists are also not able to discuss your medication or provide advice. However, I appreciate that you were requesting information and clarification due to your lack of recent experience with the NHS, and apologise if the receptionist appeared inpatient. I cannot investigate what may have happened, since this review is anonymous. If you would like to discuss this further, please get in touch using our confidential feedback form. Kind regards, Michelle. https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb
-
Review titled Outstanding care received
Rated 5 stars out of 5
by Jacqueline - Posted on 13 June 2023
I have received outstanding care at the lillie road surgery. The doctor was extremely caring and thorough with the care I received. The doctor went above and beyond with the care provided and took the time to listen which went over the allocated time of the telephone consultation that is put aside for each patient and did so with no trace of trying to hurry along the consultation even though this would have put the doctor back for the rest of the day. For the first time in a very long time I have a ray of hope because this doctor took the time to listen and really find out what the root of my condition really was. I will always be very grateful to this doctor for the compassion that has been shown towards me in my time of need. The Doctor is an absolute credit and asset to the lillie road surgery and deserves this 5* review that I now leave. Thank you Doctor, you know who you are! and lastly, I just want to say you truly are an inspiration in all you do. Thank you.
Visited June 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 08 August 2024
Dear Jacqueline, thank you for leaving such a positive review, though I am very sorry for the late acknowledgement. Finding a doctor that you trust and believe in can be half the battle, and I am so pleased you had such a productive experience. I hope you are well. Take care, Michelle
-
Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
They ae just interested to increase the number of patients on their list. When I required blood tests, they asked me to arrange myself! That too, when these blood tests were recommended by their GP with whom I had to interact on a web portal with a delay of 24+ hours while I was in excruciating pain.
Visited April 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 24 May 2023
Good afternoon and I'm very sorry for the delay in responding to your post; I missed it accidentally last month. I hope you are feeling better. Regarding the booking of blood tests, the phlebotomy service is separate to the appointment booking in the practice. Enabling patients to directly book their blood test appointments ensures that they are in control of when and where the test will be, whilst allowing the practice to carry on with appointments for other patients. Since the NHS is under such heavy demand, the ability to use online web portal services has been invaluable. It enables our patients to give as much information as they need to, whilst in the comfort of their own home and it gives our clinicians time to read and digest the information ahead of any subsequent appointment. This method of contacting us is not meant for emergencies though and should have filtered you through to a different NHS service if you were experiencing excruciating pain. If you could please complete a feedback form on our website, we can investigate further and find out what went wrong on this occasion: https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb Again, I'm very sorry for the experience you went through last month and for this late response. Take care, Michelle
-
Review titled Awful service, lack of accountably
Rated 1 star out of 5
by Irene Nuta - Posted on 14 March 2023
Awful reception and services. Feel totally brushed off. No interest in helping. I was told by hospitals (plural) & 111 that I should be seeking advice and blood work from GP. They refuse to help, despite matter being time sensitive. Concerned and scared and feel entirely helpless. Awful services could not recommend less. I feel staff / nurses and recent receptionist spoken to terribly unhelpful and not willing to provide guidance for matter.
Visited March 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 17 March 2023
Dear Irene. I’m very sorry to hear about your experience and will investigate this issue further. I have raised it with the team here at Dr Jefferies and Partners and will reply again here as soon as I have an answer for you. If you would like a call back from a member of the practice in the meantime, please complete our confidential feedback form with your contact details. I hope you feel better soon. Kind regards, and take care, Michelle. https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb