The Medical Centre, Dr Jefferies & Partn
292 Munster Road, Fulham, London, Greater London, SW6 6BQContact details and opening times
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Reviews
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Review titled Lack of Proper Treatment and Support - Poor Communication
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2024
They were supposed to call me back regarding my problem, and my medication had also run out, but they didn’t. So, I called them back. A new doctor, specialist, or maybe an intern responded to my call. She was very rude, almost shouting at me on the phone. She didn’t even ask about my problem. Instead, she asked if I wanted to renew my medication, and I tried to explain to her several times that it might not be suitable for my health. However, she kept interrupting me, insisting that it didn’t matter whether I wanted the medication or not—I could decide for myself! She had no understanding of my condition or symptoms. She was extremely rude, renewed my medication without further discussion, and hung up. I have been dealing with these health problems for over seven months now, yet they have never offered any proper or specialised treatment. It’s always a phone appointment, with very shallow suggestions—things I could easily find on Google. In general, it’s very difficult to contact them or secure an appointment. Not to mention, they are often rude and seem angry. I am struggling with a health issue. How can I receive treatment when the GP does not offer any proper treatment or appointments? The emergency hospital says they cannot help because it’s a specialised issue! I’ve faced several health problems since last year. They don’t even give appointments for serious issues unless you explicitly say you’re dying.
Visited November 2024
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 27 November 2024
Dear Patient, thank you for taking the time to let us know about the difficulties you experienced recently. This is not a representative example of the high standards of service we maintain at Dr Jefferies and Partners, and we certainly would not tolerate rude, impatient or improper behaviour from our team members. I would like to investigate what happened in this instance, and would appreciate if you could complete a feedback form on our website. We can then match up your records and review the exact call logs so that our complaints coordinator can properly investigate the matter on your behalf. Please use the following link. Take care, Michelle https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2024
I visited the practice as a new patient, to understand the process for renewing my HRT prescription. I explained at the start of the conversation that I am new to the NHS service and did not know how it now works. The receptionist asked for my date of birth and confirmed I was in the system. She said that I had chosen Fulham pharmacy for dispensing. I am new to the area and don’t know where Fulham pharmacy is so asked her to change to Fontain pharmacy, right next door, which she did. I asked if the system showed how much HRT I can have dispensed, as I am travelling. She said she didn’t know, that I’d have to ask the GP. I then said, ok, confirm I can go to Fontain to collect and she said, no you have to go to Fulham. I said I thought she’d just confirmed the pharmacy change and she said I needed to go to Fulham first. She became very defensive and borderline aggressive when I queried why, and I suggested she calmed down, that I was simply trying to understand the system having been out of it for 25 years. She did not appreciate my comment so I thanked her and left. Not a great way to begin a relationship with a practice.
Visited June 2024
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 08 August 2024
Dear patient, thank you for taking the time to provide feedback on your recent experience. I apologise for the delay in responding, and I am sorry you were not pleased with the service you received. Regarding the pharmacy choice, though the system could be updated immediately, the existing prescription will still have been with the previous pharmacy, and they will have pre-packed your medication; hence the initial response. The receptionists are also not able to discuss your medication or provide advice. However, I appreciate that you were requesting information and clarification due to your lack of recent experience with the NHS, and apologise if the receptionist appeared inpatient. I cannot investigate what may have happened, since this review is anonymous. If you would like to discuss this further, please get in touch using our confidential feedback form. Kind regards, Michelle. https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb
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Review titled Outstanding care received
Rated 5 stars out of 5
by Jacqueline - Posted on 13 June 2023
I have received outstanding care at the lillie road surgery. The doctor was extremely caring and thorough with the care I received. The doctor went above and beyond with the care provided and took the time to listen which went over the allocated time of the telephone consultation that is put aside for each patient and did so with no trace of trying to hurry along the consultation even though this would have put the doctor back for the rest of the day. For the first time in a very long time I have a ray of hope because this doctor took the time to listen and really find out what the root of my condition really was. I will always be very grateful to this doctor for the compassion that has been shown towards me in my time of need. The Doctor is an absolute credit and asset to the lillie road surgery and deserves this 5* review that I now leave. Thank you Doctor, you know who you are! and lastly, I just want to say you truly are an inspiration in all you do. Thank you.
Visited June 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 08 August 2024
Dear Jacqueline, thank you for leaving such a positive review, though I am very sorry for the late acknowledgement. Finding a doctor that you trust and believe in can be half the battle, and I am so pleased you had such a productive experience. I hope you are well. Take care, Michelle
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
They ae just interested to increase the number of patients on their list. When I required blood tests, they asked me to arrange myself! That too, when these blood tests were recommended by their GP with whom I had to interact on a web portal with a delay of 24+ hours while I was in excruciating pain.
Visited April 2023
Review titled The Medical Centre, Dr Jefferies & Partn
Replied on 24 May 2023
Good afternoon and I'm very sorry for the delay in responding to your post; I missed it accidentally last month. I hope you are feeling better. Regarding the booking of blood tests, the phlebotomy service is separate to the appointment booking in the practice. Enabling patients to directly book their blood test appointments ensures that they are in control of when and where the test will be, whilst allowing the practice to carry on with appointments for other patients. Since the NHS is under such heavy demand, the ability to use online web portal services has been invaluable. It enables our patients to give as much information as they need to, whilst in the comfort of their own home and it gives our clinicians time to read and digest the information ahead of any subsequent appointment. This method of contacting us is not meant for emergencies though and should have filtered you through to a different NHS service if you were experiencing excruciating pain. If you could please complete a feedback form on our website, we can investigate further and find out what went wrong on this occasion: https://www.drjefferiesandpartners.co.uk/index.php#anchor-fb Again, I'm very sorry for the experience you went through last month and for this late response. Take care, Michelle