The Medical Centre
6 The Green, West Drayton, Middlesex, UB7 7PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Truly disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
I have had several issues with this practice. Having moved from Ealing a year ago, there is no continuity of care - I understand we are unable to speak to the same DR each time but one would expect the Dr to read the previous notes and follow along from there. My mother ia patient with long term health conditions, I have spoken to one of the GPs here numerous times who seems to be changing, starting and stopping medication; requesting bloods for no clear reasons. My mother does not understand medical terms or English well, despite my mother consenting and requesting them to call me, the doctor refuses and tries to speak to my mother who becomes very anxious and health conscious as he insists ‘her English is good and he can speak to her’. Moreover, everytime we ask for blood results they are never accurate and conflicting - the GP gives a different reading to that given by admin - when queried on this, they cannot seem to explain where the incorrect results came from?? I am extremely disappointed with this practice as they lack compassion and do not deliver adequate care, particularly with those who do not have much medical knowledge and put their entire trust into their doctors. I will be moving my mother to another GP.
Visited August 2022
Review titled The Medical Centre
Replied on 22 August 2022
Thankyou for taking the time to leave feedback but we are also disappointed that you did not contact the Practice or leave your name so that we could contact you directly with your concerns. It's now impossible to talk to the GP concerned or investigate what has gone wrong if we don't know who the patient is and what exactly happened. We respectfully ask that you contact reception and make a complaint as all complaints get investigated and genuine concerns are addressed. Making an anonymous complaint on a website makes it very difficult to address any problems that may or may not be happening.