The Medical Group
Adrian Clark House, Sawmills Lane, Meadowfield, Durham, County Durham, DH7 8NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice.
Rated 5 stars out of 5
by Maria Davis - Posted on 08 April 2024
At the most challenging and harrowing time in my mother in laws life, The Medical Practice at Ushaw Moor were outstanding. From the reception staff to the Nursing and Medical staff, nothing was too much trouble! The staff were receptive and responsive to her complex needs. The staff are caring, professional and friendly and applied themselves to her needs upon every occasion, at the point of contact. The support provided gave us great comfort and reassurance because her care, was seamlessly adjusted to meet her changing needs. As a family, we felt truly blessed. Thank you!
Visited February 2024
The Medical Group has not yet replied.
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Review titled What a difference in attitude / service
Rated 5 stars out of 5
by John Danby - Posted on 28 December 2023
Over the last few weeks I have found when contacting / visiting the surgery there seems to be a massive improvement with regards attitude/ service , the doctors involved have been excellent as has the care advisors who are now available, the practice nurses also, most of the reception staff now reflect concern when spoken to which in my mind is a vast improvement on what I’ve witnessed in the past, it seems staff have been re shuffled and at present I cannot fault the new system. Long may it last as it makes life a lot easier when medical help / assistance is required. I don’t know if it relates to the new head doctor if so well done Dr.
Visited December 2023
Review titled The Medical Group
Replied on 08 January 2024
Dear Mr. Danby Thank you for your feedback. The new care navigation system recently implemented at Meadowfield Surgery is certainly helping us manage the increased demand for appointments. I will ensure your feedback is shared with practice staff. Lesley Hunter Practice Manager