The Mill Medical Practice
Catteshall Mill, Catteshall Rd, Godalming, Surrey, GU7 1JWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpful Receptionist
Rated 1 star out of 5
by Lee Herbert - Posted on 14 August 2023
Having recently moved to Wales and registering with a new practice, my new practice has contacted The Mill to obtain medical records for myself and my wife. This was 5th July; as of 14th August they are still awaiting them. We are now deregistered with The Mill but are in limbo as we cannot obtain repeat medication until such time as the medical summary is sent to the new practice. Having contacted the Mill several times, we are told it's out of their hands as they are waiting for the England health authority to give permission to send the file. Our new practice has requested a medical summary as a matter of urgency as this can simply be sent from The Mill, but for some reason The Mill seem unable or unwilling to send it. During several conversations with The Mill, the reception team appear very unhelpful and very curt in their reponse. If patients were like this, I'm sure they would have something to say about it. This is not the first time myself and my wife have experienced poor service from The Mill during our time with this practice.
Visited August 2023
Review titled The Mill Medical Practice
Replied on 16 August 2023
Dear Mr Herbert, Thank you for your recent feedback. I am the Practice Manger and I would like to apologise for your recent experience here at The Mill. We aim to provide the best customer service and we are sorry that this hasn't happened on this occasion. I will contact you to discuss this matter further. Kind regards Sue Practice Manager
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Review titled Brilliant response
Rated 5 stars out of 5
by Colin Marshall - Posted on 14 April 2023
Realised on Easter Saturday that I hadn’t ordered a repeat prescription so completed application online through the NHS app. Hoping to get it by the end of the following week. It was delivered by Godalming Pharmacy Tuesday lunchtime and the copy was dated for Easter Monday so thank you to whoever was working on the bank holiday for the rapid response, much appreciated.
Visited April 2023
The Mill Medical Practice has not yet replied.