The Miller Practice
49 Highbury New Park, Highbury, London, Greater London, N5 2ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lazy and incompetent
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2024
I had an incredibly disappointing experience with this practice due to the incompetence and unprofessionalism of the staff. After visiting in person, I was told by the administrator that I was within the catchment area and advised to register online. As a returning patient, they assured me this process would be simple. I followed their instructions, but after waiting for several weeks with no response, I decided to call for an update. During the call, the staff failed to mute their phone, and I overheard their discussion. It became clear that they had chosen not to register me, instead blaming “incorrect information” provided by both the administration and the NHS website. This excuse is unacceptable, especially given that my neighbours are registered at the same practice. The entire experience has left me questioning the professionalism and integrity of the staff. Their inability to handle a straightforward registration process and their dismissive attitude have caused unnecessary inconvenience. Also, I was told that they don’t have a complaint procedure in place. Shocking service!
Visited December 2024
Review titled The Miller Practice
Replied on 24 December 2024
Dear Sir/Madam I am sorry that you have had a disappointing experience trying to re-register with The Miller Practice recently and would like to apologise for any upset caused. Please contact the surgery and ask for either me or the Operations Manager and we can let you know our policy on re-registering and also discuss your feedback. Kind regards Rebecca Wood Practice Manager
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Review titled Great experience at this practice
Rated 5 stars out of 5
by Andrew Stephens - Posted on 29 October 2024
I have just recently (within the past couple of months) joined The Miller Practice. The service to date has been fantastic (a mammoth improvement over my past GP surgery!). Since joining, I have had to navigate the somewhat tricky process of negotiating a Shared Care Agreement - the staff at The Miller Practice could not have been more helpful. Everyone from the reception team, to the two GPs I spoke to, to the pharmacist who has helped with my prescriptions, have been prompt, responsive, and exceptionally helpful. I really could not recommend more highly!
Visited October 2024
The Miller Practice has not yet replied.
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Review titled Very approachable practice
Rated 5 stars out of 5
by Alan Shaw - Posted on 14 November 2023
I have been treated promptly and with courtesy. The follow up to appointments are impressive The introduction of a pharmacist works very well
Visited November 2023
Review titled The Miller Practice
Replied on 21 December 2023
Dear Mr Shaw, Thank you so much for taking the time to submit this review on the NHS Website. I have passed your message on to the pharmacist and shared your comment with the wider team. Rebecca Wood Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Richard Anthony Singleton - Posted on 09 June 2023
Over the past few months I have seen several doctors at the Miller Practice. I have never asked for a specific doctor. Each time I have been blown away by what came across as a very real personal interest and care for my well being. Each time I felt the Dr was actually listening, not just waiting for me to finish in order to give me some kind of standard response. And having taken quite detailed notes for a range of things to follow up on, every one of those things happened without fail after the appointment. These days I often hear complaints about the NHS. I have only very good things to say about the Miller Practice.
Visited June 2023
The Miller Practice has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
The medical staff in this practice is superb, and so is the admin staff. I highly recommend this practice!
Visited May 2023
The Miller Practice has not yet replied.