The Millwood Partnership
Millwood Surgery, Mill Lane, Bradwell, Great Yarmouth, Norfolk, NR31 8HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2023
I have on several days tried to get an appointment at this Surgery trying at only 8.15 in the morning only to get the return reply the practice is full, there is facility to book an appointment in advance say for in a couple of days or a week let's say, if it's full there is no way to communicate with the Surgery. I then phoned the practice to see if I can get help, only to get cut of when I reached number 1 in the que. I then proceeded to visit the practice in person to explain that I think I have an hernia and it's causing me a lot of pain during my working hrs and I am trying desperately to get an appointment, only to be told buy reception that they also can not help me. I was advised to call the practice again and wait to speak to someone. I did this only to be told by this person they also could not assist or help me about my medical condition. So I went home and proceeded to follow the 111 advice on my condition and the answer I got was contact your GP, so as you can relate I went round in a circle only to end up where I started. I asked also to speak to the practice manager but this request was declined and was told that was not possible, so do I wait until I collapse and end up in an ambulance or go to A and E which is for emergencies I am trying to resolve this before we get to that stage but without success, other practices that my friends use have the facility to phone and make an appointment especially if it can wait for a couple of weeks or use online in the same manner. Why does the Millwood surgery not offer this option or at least help when you phone them. I think it's very poor and there duty of care to there patients is not being followed as per NHS rules and regulations, this is not the first time I'm having an issue with this practice and something needs to be addressed as reading other reviews I'm not the only person who feels this practice has a poor service.
Visited June 2023
The Millwood Partnership has not yet replied.
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Review titled Doctors are good receptionists are rude and unhelpful.
Rated 1 star out of 5
by Ian Thomas - Posted on 20 April 2023
I am giving this practice one star because zero is not an option. Rude and unhelpful receptionists,tried going on line a number of times with no success.
Visited April 2023
The Millwood Partnership has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sharon Waters - Posted on 29 March 2023
Went on website to book appointment on Friday, received a call from you and appointment booked for Monday. Saw a brilliant nurse about a cough and muck being coughed up. Had a examination of chest she then booked me in for a ECG that morning along with blood tests also a test for breathing which I had the following day by another fantastic nurse. Left knowing what was my problem and a health plan put in place. Thank you so much for all you did for me over the 2 days
Visited March 2023
The Millwood Partnership has not yet replied.
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Review titled Terrible service and attitude
Rated 1 star out of 5
by John Harrison - Posted on 02 March 2023
I have suffered long term mental health issues and am in a lot of pain with my knees. I asked for a face to face appointment but I got told I couldn’t and there was nothing to be done. Although I explained about my low mood and I’m living in my head and mind which is a really bad place to be in. But still the Doctor still didn’t care has no idea about mental health issues at all and certainly no manners or people skills. I got a phone appointment when I had said I wanted a face to face and talk about my mind issues properly not as it happened where a chocolate teapot would have been more use and I now feel even worse than I already am. Very poor service totally
Visited March 2023
The Millwood Partnership has not yet replied.
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Review titled Dreadful
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2023
Trying even to use their website is a lottery. Time after time all you get is a message saying the practice is full, try again on another day. This doesn't matter if you try morning or afternoon. All I wanted was stronger painkillers but what you get is a message to visit your local pharmacy. This sounds too much like passing the buck.
Visited March 2023
The Millwood Partnership has not yet replied.
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Review titled Poor Service
Rated 2 stars out of 5
by Denise Brzeczek - Posted on 06 February 2023
It is obvious the new online service for appointments is not working, I am totally fed up trying to get appointments, My husband and myself are elderly both in poor health, but can't get appointments, I was online this morning 8.05, Form that came up was for consultation, went back a page tried again the same so started to fill in and I knew it was the wrong page, went back a page again 8.12am No appointments available. So so wrong, reception is a waste of time, they are programmed to say you have to go on line. The only good thing left there are the nurses.
Visited February 2023
The Millwood Partnership has not yet replied.
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Review titled awful service for 11 year old boy
Rated 1 star out of 5
by Nicholas dean - Posted on 16 January 2023
This system for trying to get an appointment is disguising. This practice does not serve its community. I have filled in a form to get an appointment for my son. I make it clear that i need an appointment after 4pm. i am given an appointment at 11.30, which I cannot attend. I am basically told tough luck, try again tomorrow. I have tried to phone tree times, each time I am cut off during conversation. I now have to try again tomorrow to get my son an appointment. I am a working parent that needs an appointment that fits around the working day, why is it so difficult to get. This surgery and the way it operates is utterly disguising.
Visited January 2023
The Millwood Partnership has not yet replied.
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Review titled Interaction
Rated 1 star out of 5
by michael mackleworth - Posted on 05 January 2023
Poor, I just want to speak to someone and not stand in front of the desk to be told go home and fill a form in. Your sitting there infront of me. Thanks for exasperation and even more anxiety.
Visited January 2023
The Millwood Partnership has not yet replied.
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Review titled Great nurses
Rated 5 stars out of 5
by Rebecca Watts - Posted on 18 January 2023
Such a lovely friendly environment, made me feel so confident my son was being well taken care of. Wish I could mention names because they were great!
Visited January 2023
The Millwood Partnership has not yet replied.
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Review titled Difficult to see a doctor Day upon day this happens.
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2023
I am a pensioner and have found it extremely difficult to see a GP at this practice. When trying to use the website it is nearly always a case of the "practice is full, try again later". Day upon day this happens. Perhaps this is why A&E at the hospital is always so busy.
Visited January 2023
The Millwood Partnership has not yet replied.