The Misbourne Surgery
Church Lane, Chalfont St. Peter, Gerrards Cross, Buckinghamshire, SL9 9RRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Bill - Posted on 05 October 2024
Fantastic, fast efficient service on a Saturday lunchtime. I was very impressed with The Misbourn Surgery. In and out in three minutes.
Visited October 2024
Review titled The Misbourne Surgery
Replied on 07 October 2024
Dear Bill, Thank you ever so much for taking the time to share your feedback about your recent experience with us. We are delighted to hear that you had such a positive experience at our weekend Flu and Covid Clinic. kind regards, The Misbourne Practice
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Review titled Great practice
Rated 5 stars out of 5
by Hilary Perry - Posted on 14 October 2024
I wish to compliment all at Misbourne Chalfont St Giles Surgery for their excellently organised clinic for Flu and Covid vaccines so efficient and easy. Lovely to see ‘all hands to the pump’ ensuring everyone was seen too quickly and efficiently. Thank you very much!
Visited October 2024
Review titled The Misbourne Surgery
Replied on 15 October 2024
Dear Hillary, Thank you so much for your kind words and positive feedback! We are delighted to hear that you had a smooth and efficient experience at our Flu and Covid vaccine clinic. Our team worked really hard to ensure that every patient was seen quickly and received the best possible care, and it’s wonderful to know that our efforts are appreciated. Your compliments will be shared with the entire team, and they will surely be encouraged by your appreciation. We look forward to continuing to provide excellent service to you and all our patients. Best regards, The Misbourne Practice
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Review titled Great experience with the GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2024
I’ve gone to this practice a few times in the last 5 years and the GP’s are all wonderful. Very kind in person or on the phone. My only small gripe is that the receptionists are often quite unfriendly and very direct. I realise this is to prevent wasting of the GP’s time but it does make me quite nervous about phoning to request an appointment as I’m not sure how the receptionists will speak to me.
Visited August 2024
Review titled The Misbourne Surgery
Replied on 27 August 2024
Dear Patient, Thank you for taking the time to share your experience with us. We are delighted to hear that you have had wonderful interactions with our GPs over the past five years. Our team strives to provide compassionate and professional care, and it is gratifying to know that this has been your experience. We also appreciate your feedback regarding our reception team. We understand that the manner in which our staff communicate can greatly impact your experience at the practice. We are committed to ensuring that all our patients feel comfortable and valued when reaching out to us, and we will take your comments on board to provide additional training and support to our reception staff. Your input is invaluable to us, and we are grateful for your honesty. Should you have any further concerns or suggestions, please do not hesitate to contact us. Thank you once again for your feedback, and we look forward to continuing to provide you with excellent care. Best regards, The Management Team The Misbourne Practice
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Review titled Asthma Review
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
I went for my asthma review today and time was given to assess and discuss. Attention was paid to my own views, wide professional knowledge was displayed giving me more reassurance. The asthma nurse was extremely proactive and it was a most successful appointment for all the afore mentioned reasons
Visited June 2024
Review titled The Misbourne Surgery
Replied on 21 June 2024
Thank you for sharing your feedback about your asthma review! It’s wonderful to hear that the appointment was successful and that the asthma nurse was proactive. Ensuring that patients feel reassured and heard during these reviews is crucial. If you have any further questions or need additional support, don’t hesitate to contact us.
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Review titled Good service terrible admin
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
If you can get to see a doctor here they are good. However that is easier said than done. The admin in my experience has just got progressively worse over the years. I don't mind waiting for an appointment but you really do feel you are inconveniencing everyone concerned by asking to see a doctor. You are expected to keep ringing back to see if there is an appointment when I'd rather have one at some known point in the future, even if I have to wait. It may come as a surprise to this surgery that people work and cannot spend all day on the phone. Not only that but I was referred to an n h s app that, when I downloaded it, didn't work unless the surgery activated it yet the person on the phone who told me to download it, seemed to be oblivious to the fact the surgery had to provide a code to activate the App before I could use it. Even then after finally getting it working my repeat prescription wasn't on there anyhow! Four calls to use an App designed to avoid having to call ! I know n h s IT is famously useless but surely some kind of online booking system for a locally surgery is possible? Anything to avoid having to speak to people who treat you like a refugee in a queue for food at an internment camp. Finally what is the point of referring you with a physical ailment to the n h s 111 number when all they will do is refer you back to the GP because they cannot physically see the ailment? Could do better. And just to demonstrate how useless 'n h s' 'it' is, this review cannot contain any capital letters...including 'n h s' or even 'it'
Visited March 2024
The Misbourne Surgery has not yet replied.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2022
I was told by my GP to make an appointment after having a blood test, to discuss the results. I telephoned after the blood test today and was told that no face to face or telephone appointments were available in the next 30 days, and they did not know if an appointment would become available after that. The receptionist apologised that she could not see any available appointments, but then proceeded to say that my issue was not important anyway...perhaps I could phone back to see if an appointment may be available in the following months. Her attitude left me feeling humiliated and helpless.
Visited November 2022
The Misbourne Surgery has not yet replied.