The Mitchison Road Surgery
2 Mitchison Road, London, Greater London, N1 3NGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
Waiting for a dr phone call after been told it would be at 11.20 this morning coming up too 2 o clock still no phone call then I rang back the surgery and told I had to bring my mother in to the surgery they made the mistake it’s been upsetting seen my mother not well and waiting for the phone call it feels like like this surgery you get pushed and shoved everywhere just to see someone I think it’s time to move to another surgery as not happy at all with this one
Visited May 2024
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Sir/Madam, We are disappointed to learn of your experience at our Practice. Unfortunately, as you have not provided your details, we are unable to look into this further at the moment. Should you wish for us to investigate and reply, please send us an email at patientdata.mitchisonrd@nhs.net
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Review titled Patient neglected
Rated 1 star out of 5
by Belgin Huseyin - Posted on 26 January 2024
I had a appointment at 8/30 not seen at the time told I did go to reception they just told me to wait by now the time was 8/45 I did ask if the nurse was coming just was told to wait in the sitting area they will find out but the lady who was seeing to me was too busy booking herself a eyebrow appointment there was no apology and was told it’s none of my business what she doing on the phone this surgery has no patient care or dealing with lateness by there staff I’m absolutely disgusted in behaviour today and I felt like I was the one in the fault as she thought her eyebrow appointment was more important I will be looking to change by surgery as I can’t not deal with people who are not taking there job seriously
Visited January 2024
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Belgin, I am sorry to hear of your experience at the practice. I would like to reassure you that the individual you spoke to that day was spoken to formally to address your complaint, and the importance of excellent customer service was discussed in the admin meeting. If you do wish to still discuss this further, please write to us via e-mail at patientdata.mitchisonrd@nhs.net Kind regards, Denisha Morgan - Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Used to be a great practise but since it was sold it no longer functions. Never see the same Dr twice, details are not passed on so referrals & treatments get delayed. Its impossible to get hold of anyone on the phone. if you do the receptionists are stroppy. I had a fantastic GP her for years but now no one seems to care. It just isn't working
Visited November 2023
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Patient, We are disappointed that we were not able to meet your expectation regarding available appointments and we welcome your feedback to help us improve our service to you and other patients. Kind regards, Denisha Morgan - Practice Manager
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Review titled Seen quickly and with a smile
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I called up to have an appt with a Dr on Friday (13th of Jan) and I was called back 15 mins later and seen face to face later that day. I then needed a blood test and the nurse could see me there and then, the receptionists were lovely and very calm, the Dr was kind and listened to me and the nurse put my mind at ease and made me laugh! A really positive experience all around! Thank you all
Visited January 2023
The Mitchison Road Surgery has not yet replied.
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Review titled Unprofessional conduct from staff
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2023
Came into the surgery in afternoon to see two receptionist arguing and there was sick patients at reception. Eventually I walked out the surgery as both staff ignored me. So I cried and left the surgery. I register at new surgery now not happy with your surgery
Visited January 2023
The Mitchison Road Surgery has not yet replied.
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Review titled Downhill Stretch
Rated 1 star out of 5
by Scared Patient - Posted on 04 January 2023
Stayed after the mass resignation as I dont use doctors much until now. In December I had a Heart attack and heart surgery, when discharged I had a leter containing the medication I need to be on for life. 2 weeks later I find the surgery have lost the letter and no knowledge of my medication , asking who I gave it to and am I sure i delivered it whilst whingeing to other staff about a lost Samsung receipt, such professionalism. Knowing the whole staff and their shift patterns was not in the sign on forms i’m afraid, so do I trust them anymore or move practices? This has me worried at a time i’m supposed to avoid stress.
Visited January 2023
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Thank you for your feedback. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide a helpful and efficient service for our patients; feedback such as yours is very helpful. Should you wish to discuss this matter further, please send us an email at patientdata.mitchisonrd@nhs.net Kind regards, Denisha Morgan - Practice Manager
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Review titled Very Happy
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Best surgery. Doctors are great and referred me got an appointment same day. Helped my family a lot too
Visited December 2022
The Mitchison Road Surgery has not yet replied.
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Review titled Really great practice, efficient staff and good service
Rated 5 stars out of 5
by Susan Byrne - Posted on 18 August 2022
I have been with Mitchison Road for 10+ years now and have always been very satisfied with how the practice treats patients, processes requests and results and keeps the patient informed. Lately I am finding the new app (Dr iq) to be an extremely efficient and helpful means of speaking with the clinic, a doctor, a clinician or the admin team - they are super fast, responsive and efficient and I have never once felt like they genuinely don't want to do what is best for me. Even getting to see a GP face to face is relatively easy; when it is pre-determined that you need this; I am very happy with the team at Mitchison Road and would happily recommend to anyone :)
Visited August 2022
The Mitchison Road Surgery has not yet replied.