The Mitchison Road Surgery
2 Mitchison Road, London, Greater London, N1 3NGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Culture of communication needs to improve
Rated 2 stars out of 5
by Anonymous - Posted on 25 November 2024
Apologies, I would have contacted through a non-publicly viewable route but unfortunately only phone number and post address exist. I'm relatively new to the practice but have been there twice (July and Feb 2024). Both times the member of staff I interacted with didn't introduce themselves (neither name nor role). One was for cervical smear, quite an intimate procedure after all, would be nice to know the name at least... The procedure was done very well, nothing to complain about (but can't even praise the person as don't know her name!) I myself work in healthcare and in my institution that would be absolutely unacceptable, and even if someone is not wearing their name badge they have to expect to be asked to do. The healthcare assistant (found out later in the documents that this was his role) who went through questions for health check didn't pay much attention to detail - some stuff is plainly wrong (and even though measured, such as weight, didn't bother to put correct details in). When I saw the 'results' of the questionnaire later I realised that he hadn't asked me a lot of the stuff. Just made assumptions. The health check could be a great opportunity to pick up potential health risks early - and I see this daily in my hospital what happens if this is missed - but the way it was done at this practice was nothing more than a tick box exercise. I don't think staff there understand the importance and impact this can make when done well (which wouldn't require much more time). And that's irrespective of national tick boxing goals of any kind. This is for the patient you're in charge of at this very practice. I know there are leadership/ownership issues at this practise and I will feed back my experience in patient survey too. Put things like a culture of staff introducing themselves is just at the very basis of trust and communication, and should be implemented immediately.
Visited July 2024
The Mitchison Road Surgery has not yet replied.
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
I needed to speak to a go by phone about my Autistic non verbal son who has severe social anxiety, he can’t see the gp face to face as this would cause great distress that would take days to recover from, the receptionist that called me completely dismissed this and just kept telling me she completely understands ( no she doesn’t understand) and bring him in, I told her that I can’t as he’s not a child but she didn’t listen just said oh well just call back when you can bring him in and put the phone down, all I wanted was to speak with a gp,
Visited July 2024
Review titled The Mitchison Road Surgery
Replied on 01 August 2024
Unfortunately, as you have not provided your details, we are unable to look into this further at the moment. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide a helpful and efficient service for our patients; feedback such as yours is very helpful. Should you wish to discuss this matter further, please send us an email at patientdata.mitchisonrd@nhs.net
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
Waiting for a dr phone call after been told it would be at 11.20 this morning coming up too 2 o clock still no phone call then I rang back the surgery and told I had to bring my mother in to the surgery they made the mistake it’s been upsetting seen my mother not well and waiting for the phone call it feels like like this surgery you get pushed and shoved everywhere just to see someone I think it’s time to move to another surgery as not happy at all with this one
Visited May 2024
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Sir/Madam, We are disappointed to learn of your experience at our Practice. Unfortunately, as you have not provided your details, we are unable to look into this further at the moment. Should you wish for us to investigate and reply, please send us an email at patientdata.mitchisonrd@nhs.net
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Review titled Patient neglected
Rated 1 star out of 5
by Belgin Huseyin - Posted on 26 January 2024
I had a appointment at 8/30 not seen at the time told I did go to reception they just told me to wait by now the time was 8/45 I did ask if the nurse was coming just was told to wait in the sitting area they will find out but the lady who was seeing to me was too busy booking herself a eyebrow appointment there was no apology and was told it’s none of my business what she doing on the phone this surgery has no patient care or dealing with lateness by there staff I’m absolutely disgusted in behaviour today and I felt like I was the one in the fault as she thought her eyebrow appointment was more important I will be looking to change by surgery as I can’t not deal with people who are not taking there job seriously
Visited January 2024
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Belgin, I am sorry to hear of your experience at the practice. I would like to reassure you that the individual you spoke to that day was spoken to formally to address your complaint, and the importance of excellent customer service was discussed in the admin meeting. If you do wish to still discuss this further, please write to us via e-mail at patientdata.mitchisonrd@nhs.net Kind regards, Denisha Morgan - Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Used to be a great practise but since it was sold it no longer functions. Never see the same Dr twice, details are not passed on so referrals & treatments get delayed. Its impossible to get hold of anyone on the phone. if you do the receptionists are stroppy. I had a fantastic GP her for years but now no one seems to care. It just isn't working
Visited November 2023
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Dear Patient, We are disappointed that we were not able to meet your expectation regarding available appointments and we welcome your feedback to help us improve our service to you and other patients. Kind regards, Denisha Morgan - Practice Manager
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Review titled Seen quickly and with a smile
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I called up to have an appt with a Dr on Friday (13th of Jan) and I was called back 15 mins later and seen face to face later that day. I then needed a blood test and the nurse could see me there and then, the receptionists were lovely and very calm, the Dr was kind and listened to me and the nurse put my mind at ease and made me laugh! A really positive experience all around! Thank you all
Visited January 2023
Review titled The Mitchison Road Surgery
Replied on 01 August 2024
Thank you for your feedback. Comments such as these are very encouraging for the whole of the Practice team and we were very happy to hear you were pleased following your encounters and appointments with our team! Thank you for taking the time to leave a review.
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Review titled Unprofessional conduct from staff
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2023
Came into the surgery in afternoon to see two receptionist arguing and there was sick patients at reception. Eventually I walked out the surgery as both staff ignored me. So I cried and left the surgery. I register at new surgery now not happy with your surgery
Visited January 2023
Review titled The Mitchison Road Surgery
Replied on 01 August 2024
Dear patient, unfortunately, as you have not provided your details, we are unable to look into this further at the moment. Should you wish for us to investigate and reply, please send us an email at patientdata.mitchisonrd@nhs.net
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Review titled Downhill Stretch
Rated 1 star out of 5
by Scared Patient - Posted on 04 January 2023
Stayed after the mass resignation as I dont use doctors much until now. In December I had a Heart attack and heart surgery, when discharged I had a leter containing the medication I need to be on for life. 2 weeks later I find the surgery have lost the letter and no knowledge of my medication , asking who I gave it to and am I sure i delivered it whilst whingeing to other staff about a lost Samsung receipt, such professionalism. Knowing the whole staff and their shift patterns was not in the sign on forms i’m afraid, so do I trust them anymore or move practices? This has me worried at a time i’m supposed to avoid stress.
Visited January 2023
Review titled The Mitchison Road Surgery
Replied on 01 July 2024
Thank you for your feedback. We are disappointed to learn of your experience at our Practice. Please be assured that we view this matter seriously and endeavour to provide a helpful and efficient service for our patients; feedback such as yours is very helpful. Should you wish to discuss this matter further, please send us an email at patientdata.mitchisonrd@nhs.net Kind regards, Denisha Morgan - Practice Manager
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Review titled Very Happy
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Best surgery. Doctors are great and referred me got an appointment same day. Helped my family a lot too
Visited December 2022
Review titled The Mitchison Road Surgery
Replied on 01 August 2024
Thank you so much for your review. Comments such as these are very encouraging for the whole of the Practice team and we were very happy to hear you were pleased following your encounters and appointments with our team! Thank you for taking the time to leave a review.