The Moorcroft Medical Ctr
10 Botteslow Street, Stoke on Trent, Staffordshire, ST1 3NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Moorcroft using Patches as a crutch!
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Whilst the Patches website states this is an ‘alternative’ method to the usual telephone call when booking appointment to see my GP. Dear receptionists are stating Patches is the only option to book an appointment. Which is it huh?!
Visited May 2023
Review titled The Moorcroft Medical Ctr
Replied on 18 May 2023
Thank you for your comments. We constantly review our services and we can advise that we will be trialling some adjustments to our booking system shortly.
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Review titled Impossible get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I tried several times looking for one appointment and is throw patches online and is not working so I am thinking change my gp because is impossible get appointment.
Visited April 2023
Review titled The Moorcroft Medical Ctr
Replied on 19 April 2023
We are sorry that you are unhappy with our PATCHS service which offers an alternative to waiting in a phone queue to speak to a receptionist. We would be grateful if you could contact the surgery and speak to our duty manager so that we can discuss your needs with you and determine what aspect of PATCHS is not working for you.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Whit the new system to book appointment with patches is really impossible get appointment. I tried since two weeks get an appointment and it was unsuccessful so I decide change my gp because I can’t see my gp.
Visited April 2023
Review titled The Moorcroft Medical Ctr
Replied on 24 April 2023
Thank you for your comments and our apologies that you have been inconvenienced. PATCHS offers an alternative way to contact the practice and not have to always ring the practice. It is not an automatic booking system. If you need to see a GP urgently and have not been successful in placing your request on PATCHS, please always ring the surgery and we will assess your request for you.
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Review titled Patches is not working
Rated 2 stars out of 5
by Sharon Holford - Posted on 05 May 2023
I think the patches system penalises working people. I needed an appointment to discuss a medical problem but as I work I am unable to fill the patches online form in as I am driving to work at that time. I did manage to get on the system one day and they sent a text message to book a future appointment, however all the appointments were morning appointments so as I work 9am till 2.30pm I had to book an annual leave just to go to the doctor’s. It’s ridiculous when the practice is open till 6pm but you are unable to speak to anyone. Now the returned text message booking is now only going to be available for one hour I have no chance as I am unable to have my phone on me while at work so will only be able to get an appointment while on annual leave or off sick from work. This service is unacceptable.
Visited April 2023
The Moorcroft Medical Ctr has not yet replied.