The Mortimer Medical Prac
Croase Orchard Surgery, Kingsland, Leominster, Herefordshire, HR6 9QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful new website
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I was perfectly happy with the old website and could find my way around quite easily. This new generic NHS imposed website is awful, impersonal, very difficult to find information and I still haven't been able to find details for the Kingsland Dispensary. No recognition that some people don't have a computer e.g. my elderly neighbour.
Visited June 2024
Review titled The Mortimer Medical Prac
Replied on 12 June 2024
Dear Patient, Thank you for taking the time to provide feedback , we do appreciate all feedback that we receive. I am sorry you find the new site difficult. We had asked our PPG to trial it and have received good feedback that it was much improved. That said we do look to improve it all the time so we ask if any of our patients have suggestions you can email fiona.harper3@nhs.net or put in writing your suggestions to Fiona HARPER Practice Manager, Mortimer Medical Practice, Kingsland, Leominster, HR4 9QL. There is a page dedicated to the dispensary under the tab Prescriptions at the top of the page. If there is anything you feel needs to be added please let us know. For those without computers we do have a patient leaflet available on request at each reception. We also print a regular newsletter that includes updates to the Practice. This is also available in waiting areas and Reception. The website is an addition tool we use so patients can refer. It is also a digital front door that all Practices have and is monitored by the Integrated Care Board (ICB) to ensure it is fit for purpose. Fiona Harper Practice Manager
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Review titled Great Dispensary
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I have recently organised 'Forward Ordering' for my elderly mother. This means the monthly medications are automatically available each month without me have to order it. Worked perfectly. Thank you very much.
Visited May 2024
Review titled The Mortimer Medical Prac
Replied on 23 May 2024
Dear Patient, Thank you for your kind words, we really appreciate your time in leaving such a positive review. I will ensure your compliment is passed onto the team. Fiona Harper Practice Manager
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Review titled Very poor attitude from dispensary
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Went to collect my wife's prescription but was told that it was not due until tomorrow. Told them she needed it today and they then gave me the prescription which was made up and ready to collect. Had I not insisted, they would have made me go away and come back the following day to collect a prescription that was already available! To top it all I then got a lecture about my wife not ordering the prescription early enough!
Visited May 2024
Review titled The Mortimer Medical Prac
Replied on 20 May 2024
Dear Patient, Thank you for your feedback. I am pleased that the Dispensary Staff were able to help you on this occasion. It is not always possible to have the prescription ready before their allocated pick up time. We ask for 72 hours (this does not include weekends and bank holiday) due to manufactures delays, Supply/delivery delay, quantity of prescriptions to fulfill. We do not want to give an expectation that all prescriptions will be ready 24 hours before they are due as this is something we do not have the capacity to maintain. I have spoken with the dispensary staff and they did comment if they are recalling the correct patient on how polite and kind you were thanking them for their help. They apologies is you felt you were being lectured this was never their intension. We do have a automatically forward ordering system where prescriptions are automatically done each month avoiding having to remember to put them in 72 hours in advanced (not including weekend and Bank holidays). If this something your wife would be interested in please speak to the dispensary staff they will organise for you. If you have any further concerns please di not hesitate to contact myself at fiona.harper3@nhs.net thank you Fiona Harper Practice Manager
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
It does not seem that the surgery has any proper communication with the dispensary or the pharmacy. Try getting a prescription from this place.
Visited November 2023
Review titled The Mortimer Medical Prac
Replied on 13 November 2023
Thank you for your feedback. It would be useful to have more background to what went wrong on this occasion. Please contact the Practice Manager and she will be able to investigate more thoroughly.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2023
Dispensary's practice of one patient at a time leaves you stood in the cold and wet. Having to make a 10 mile round trip every 4 weeks is inconvenient for working patients, so signed up to Pharmacy2U. Practice not prepared to dispense acute medication for patients that opt for this delivery service, I presume as a deterrent. Tried to call to discuss but reception not prepared to transfer call to either the dispensary or practice manager. Not patient-service orientated.
Visited February 2023
Review titled The Mortimer Medical Prac
Replied on 07 November 2023
Unfortunately we are contractually obligated and cannot issue medication whether it is a repeat or acute to a non-dispensing patient. This is out with our control. Once the patient has opted to become non-dispensing unless in exceptional circumstances we cannot bring them back to dispensing. These are the rules we all have to follow and is set out by the Integrated Care Board (ICB). The Practice Manager is not always available to take calls straight away. A message is normally sent to contact the patient. We cannot put calls through to the Dispensary for safety reasons, we have a duty to mitigate any risk of drug errors. Interruptions are the biggest cause of errors. This has been on place for a few years. Reception would normally take your details and one of the Dispensing Team would call you back. We can only apologies if this was not communicated with you. Kingsland Dispensary is very small and cannot hold more than one or two patients at a time, we also have to consider confidentiality. During peak times the Dispensary work as fast as they can to serve.