The Nevells Road Surgery
Nevells Road, Letchworth Garden City, Hertfordshire, SG6 4TSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievable terrible staff and poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
For all them years I was staying with this surgery expecting for miracle. Staff is so rude, so unhelpful. Everything they did was a lie: asked for referrals to specialists. They said they did, only found out that they never did once contacted outpatient clinics. A simple think To get a blood test and results its mission impossible. With that Nothing is never available and everything is impossible. They even lied the name, when I asked who is the manager. They are just a joke. Avoid
Visited October 2024
The Nevells Road Surgery has not yet replied.
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Review titled Great consultation with an HCA today
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
Thank you to a lovely HCA. Only a blood pressure check but her smiling relaxed approach made me feel at ease. She offered to take blood tests as well to save me another trip to a phlebotomist. Very good service.
Visited March 2024
The Nevells Road Surgery has not yet replied.
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Review titled No complaints whatsoever
Rated 4 stars out of 5
by Shaun Scanlon - Posted on 12 October 2023
I have been with this surgery since May 2022, and I have not had any serious problems with the surgery. You can't always be seen when you call, that's understandable. But every time I have been seen, I have been treated with kindness and patience, especially at the tail end of 2022 when I thought I had several issues and had numerous appointments for things that can be summed up as all anxiety related. The GPs have been wonderful to me and I would like to publicly thank them for what they do.
Visited September 2023
The Nevells Road Surgery has not yet replied.
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Review titled No Appointments
Rated 1 star out of 5
by Sarah Tant - Posted on 24 July 2023
My husband suffered a knee injury in May and we completed the required E Consult form only to be given a phone call appointment with a physio. I chased for a face to face appointment but was told everyday that no appointments were available and they’d stopped offering E Consult as a option due to having too many. After 8 weeks of severe pain and still unable to bare weight, we paid for a private consultation only to be told he had a suspected meniscus tear. We could not afford further private treatment and so went back to Nevells Road for help. After repeatedly explaining the situation, we finally received an MSK appointment for 31st August. We still have not had a face to face GP appointment and will still need an MRI scan. I’ve just seen online that another gentleman at another local practice was seen by his GP, sent for an urgent scan and treated all on the same day. How do Nevells Road justify their service?
Visited May 2023
The Nevells Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by R. Chalkley - Posted on 18 May 2023
I had an appointment with one of the nurses today and she was excellent. She put me at ease, was friendly, welcoming and very thorough explaining everything. I been with the practice for about 18 months now and each experience has been a very positive one; from booking through to consultation. Thank you.
Visited May 2023
The Nevells Road Surgery has not yet replied.
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Review titled Catch 22 - can't get treatment as I can't get an appointment
Rated 3 stars out of 5
by David Croft - Posted on 15 March 2023
I wanted a referral for private treatment and was given a phone consultation set at 10 days after my call. At phone consultation I was told that I had to be seen first. I asked when would that be, but was told it would be at least 7 days, maybe longer. When I questioned that, I was told that because things were difficult didn't mean the doctor would lower his standards. I've been with this surgery since 1976 and it has been wonderful to me and my family. What a shame.
Visited March 2023
The Nevells Road Surgery has not yet replied.
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Review titled Efficient staff
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2023
Compassionate & caring GP. Felt listened to and heard. Extremely helpful reception staff that do their utmost to accommodate your queries
Visited January 2023
The Nevells Road Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
I would like to thank the doctors and reception team who are always polite and professional whilst taking telephone appointments. I have always been able to get through to the appointments and have had calls returned by doctor, prescriptions written and face to face appointments when necessary. Despite staff shortages and being extremely busy they are providing a wonderful service. Thank you
Visited January 2023
The Nevells Road Surgery has not yet replied.