The New City Medical Group
Tatham Street, Sunderland, Tyne and Wear, SR1 2QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by JPA - Posted on 14 June 2024
This must be my 3rd complaint about this, my 88 year old mother's GP. Previously, issues with incorrect medications. Now, with COVID jab. She had to cancel her appointment due to illness and was told they'd ring her when others became available. However, as time has passed, she rang them to be told that they weren't doing any more and that she had to seek out a walk in centre. Good job she didn't just continue to wait. We're going to have to try to find a new Practice for her, as we have no confidence whatsoever in this place.
Visited June 2024
The New City Medical Group has not yet replied.
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Review titled Too many mistakes
Rated 1 star out of 5
by Jackie Urwin - Posted on 15 May 2024
A few weeks ago my elderly mother (with cognitive impairment) received 3 extra packs of medication - all incorrect. I reported this, it was the GPs error. I spoke to the Practice Manager who assured me that it was taken seriously. I have photographic evidence. Then, last week, instead of all the meds in her special pouches, she received a separate pack of her blood thinning meds...which were missed from the pouch. Again, GP error. For a woman with cognitive impairment * this caused huge confusion. I intend taking this further. But so far there has not been a formal apology.
Visited May 2024
The New City Medical Group has not yet replied.