The New Coningsby Surgery
20 Silver Street, Coningsby, Lincoln, Lincolnshire, LN4 4SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Mrs E Cross - Posted on 02 January 2024
My husband and myself have been with this practice for a number of years and have always had very good service. The receptions are helpful and pleasant and we have never had any problems with this practice
Visited January 2024
Review titled The New Coningsby Surgery
Replied on 19 January 2024
Thank you for your positive feedback. I will let the Reception team know of your kind words. Kind Regards Amanda Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
Used Ask my GP to get an appointment due to excruciating pain in shoulder arm and chest . Offered an appointment in 3 weeks as doctor felt it was musculoskeletal. Called 999 and taken to hospital given morphine enroute after thorough tests and chest x-ray a chest infection was diagnosed . Had a 10 minute appointment been offered I feel a could have received treatment in a timely manner . A&E are severely stretched and I wouldn't use the service had I been offered a consultation with the GP first. An eight hour wait with 72 other patients probably could have been prevented . The surgery are also overstretched with a boundary being as far as Horsington which I know to be correct it's not sustainable with only one GP .
Visited January 2024
Review titled The New Coningsby Surgery
Replied on 19 January 2024
Dear Patient, Thank you for your feedback. I am sorry to hear of your recent experience with the practice. If you are willing please get in touch with your details and I can investigate the circumstances around your experience. I would like to reassure you that I take feedback seriously and wish to make improvements to the service we provide. We are able to do this by learning from such examples. Kind Regards Amanda Bell Practice Manager
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Review titled Don’t bother registering here
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
A simple thing like asking for an appointment with a doctor here is not well received. Reception staff ask about your symptoms if you refuse to give them to receptionists then you will not progress to a nurse practitioner. The nurse practitioner will then decide if you need to see a doctor. As someone that has not visited a doctor for many years I didn’t take the decision to see a GP lightly but unfortunately couldn’t get past the receptionist stage. I feel that receptionists should book appointments only and not be involved in healthcare decision making and the Doctors should refer you to their nurse practitioners not the nurse practitioners referring you to a doctor! With such defences in place to prevent access to your GP I’m sure many patients with serious conditions will go undiagnosed.
Visited August 2023
Review titled The New Coningsby Surgery
Replied on 19 January 2024
Thank you for your feedback. I apologise for the experience which you have mentioned in your review. The Reception team try to gather as much information as possible for your request to see a clinician to be triaged, that way you can be directed to the most appropriate person for your healthcare needs. If feel free to get in touch so we can discuss this further. Kind Regards Amanda Bell Practice Manager