The New Surgery
143A Uxbridge Road, Shepherds Bush, London, Greater London, W12 9RDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely and Kind - Cervical Screening
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
I have had one cervical screening prior to this one today (**not at this surgery), last time I bled and I almost had to stop the procedure because it hurt too much. Today at the New Surgery I was welcomed with a smile and reassurance. The nurse asked me how the first cervical screening went and sympathised with me which made me feel safe and that this time would be better. I can tell you it was 100x better! She tried one speculum which hurt a little too much, then went to get the smallest one and communicated with me that this was the best she had so we may have to be brave. To most this may sound not a lot, but to me, it meant a lot to know what she was going to do next rather than carry on in silence. What I liked about this appointment was the nurse listened to my concerns, and acted accordingly and adjusted her appointment to help me with my fear of this examination. She helped me with my breathing and talked to me like we were chatting on the street which helped for me personally because I'm lying there with my knickers off! It was over before I knew it, it was markedly markedly better than the first time. The nurse reiterated how important these screens are so I urge those with cervixes to go and get checked (at least every 3 years), if you get seen at The New Surgery I hope it's as lovely and kind as what I experienced <3 Thank you!!
Visited May 2024
The New Surgery has not yet replied.
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Review titled Aggghhhhh
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2023
Not worthy of 1 star. Letters from hospital not read especially when it comes too medicine changes and too be actioned. You can ring up and the reception staff think they are medical experts. The practice manager well whay a joke, he is the most rude and arogant human being I have ever come across.
Visited November 2023
Review titled The New Surgery
Replied on 06 December 2023
Dear Patient, I was disheartened to read your review regarding your experience. We take concerns regarding medical updates and communication very seriously, and it deeply troubles me that there was a lapse in ensuring the necessary attention to your needs. While I have no recollection of communicating with any patient regarding this matter, nor receiving a complaint, we are committed to addressing these issues promptly. Please consider reaching out to me directly with your details so that I can personally look into this matter. You can contact me at 0208 431 1511 or via email at thenewsurgeryw12@nhs.net, addressing the communication to the practice manager. Kind regards, Zeaul Karim Practice manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
The staff here are so friendly, and really strive to make the process as streamlined as possible. The reception staff are very welcoming and the doctors are fantastic. Would recommend!
Visited July 2023
Review titled The New Surgery
Replied on 23 October 2023
Dear Valued Patient, Thank you for taking the time to share your thoughts about your experience at our facility. Your kind words are truly appreciated, and it's wonderful to hear that you found our staff to be friendly and committed to making your visit as smooth as possible. If you ever have more questions or need further assistance, please don't hesitate to reach out. Best Wishes, Zeaul Karim
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Rebecca - Posted on 19 May 2023
I have been with The New Surgery for many years. The doctors at the surgery are absolutely outstanding. They are a true credit to the NHS.
Visited May 2023
Review titled The New Surgery
Replied on 23 October 2023
Dear Rebecca, We appreciate your long-standing support and the time you took to share your thoughts about The New Surgery. Your feedback is incredibly important to us. Your recognition of our doctors being a credit to the NHS is greatly appreciated. Thank you for your trust and continued loyalty. Best Wishes, Zeaul Karim
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Review titled Marvellous Staff
Rated 5 stars out of 5
by Sharon Gardner - Posted on 22 November 2022
From Reception to GP, great friendly, professional staff. I had to change GP after many years and was scared, needn't be. Everyone from Reception to GP are lovely! Have recommended to friends
Visited November 2022
Review titled The New Surgery
Replied on 23 October 2023
Dear Sharon, Thank you for sharing your experience and leaving such a positive review about your time at our GP practice. We understand that changing GPs can be a significant step, and we are pleased to have made your transition a reassuring and comfortable one. Our team, from the reception staff to the GPs, takes great pride in being friendly and professional, and your kind words are a testament to their dedication to providing exceptional care and service. We're here to continue serving you and your loved ones. Best Wishes, Zeaul Karim
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Review titled All round outstanding service
Rated 5 stars out of 5
by Am proud to be named - Posted on 16 August 2022
Every member of staff without exception are outstanding in their service delivery. I depend upon them often, and in the 17 or so years I have been a patient at the New Surgery they have never fallen short of excellent care of me. The doctors are, every one, highly motivated to help, advise and care for us , their patients. The reception staff are in particular approachable, pragmatic, swift when needed, unfailingly kind and sensitive and deliver a front line service that is truly first class. I have worked in the NHS for more than 40 years, am retired and use the services of this surgery frequently, unfortunately, and so feel very able to give accurate and frank feedback. The staff at this practise deserve recognition and I hope this feedback helps that to happen
Visited August 2022
Review titled The New Surgery
Replied on 23 October 2023
Dear Valued patient, Thank you for your incredibly kind and heartfelt review of The New Surgery. We are deeply appreciative of your loyalty and the trust you've placed in us over the past 17 years. It's wonderful to hear that our staff, without exception, have consistently delivered outstanding care throughout your time as a patient. Your perspective as someone with over 40 years of experience in the NHS is incredibly valuable, and your recognition and feedback mean a great deal to us. We look forward to serving you for many more years to come and appreciate your feedback. Best Wishes, Zeaul Karim