The Oakley Health Group
51 Frogmore Road, Blackwater, Camberley, Surrey, GU17 0DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repeat Prescriptions
Rated 4 stars out of 5
by Anonymous - Posted on 04 March 2024
Dear Practice Manager, I write to complain about the length of time it has taken for a repeat prescription to reach the chemist. On the 28 February 2024, I submitted an online request but it only arrived at the chemist on the 4th March! The pharmacist explained that this delay was now happening quite frequently. Please could you explain why the usual high standards of communication have suddenly dropped? Yours sincerely, Kathryn Bettison.
Visited March 2024
Review titled The Oakley Health Group
Replied on 12 March 2024
Dear Kathryn Thank you for your feedback, I am sorry that you feel there was a delay in your prescription being issued to the chemist. We ask patients to allow 3 working days (Monday - Friday) for a prescription to be signed off by a GP. You submitted a request on Wednesday 28th February at 2.26pm & this was signed off by your GP on Monday 4th March at 11.22am. This means that it reached the pharmacy within 3 working days. I hope that this gives you the reassurance that we are keeping within the timeframe that we have always tried to adhere to.
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Review titled Awesome
Rated 5 stars out of 5
by Julia Westwood - Posted on 19 March 2023
Awesome surgery so efficient and helpful. The best surgery I have had the pleasure to visit. Staff are brilliant you couldn’t ask for any better.
Visited January 2023
Review titled The Oakley Health Group
Replied on 20 March 2023
Thank you for taking the time to give us such great feedback. We do try very hard and it cheers us all when people let us know that we are doing something right!
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Review titled Great Surgery(s)
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
Have been with Hartley Surgery for over 40 years and was delighted to be accepted as an out of area patient (I am only 8 miles away) as I have always been happy with the overall service there. Only complaint would be the time to get an appointment but mine wasn't urgent so no real problem! So disappointed to have received a letter today telling me I have just 28 days to find another surgery as they can no longer keep out of area patients. I have been with this surgery all my life and really do not want to change. Maybe you could look at the patience history with the practise and make a decision on an individual basis rather than making a general decision. I also feel that 28 days to find an alternative is not a reasonable length of time. Left feeling pushed aside and so disappointed.
Visited November 2022
Review titled The Oakley Health Group
Replied on 28 November 2022
We are a very popular surgery and the number of new patients joining us has increased significantly over the past year. We need to make sure that we have sufficient clinicians and space to provide safe and timely clinical care to all of the patients registered with us who live in our catchment area so, it is with regret that we have recently made the difficult decision to stop our Out of Area Scheme. Patients who live outside the practice boundaries are being asked to register with a practice local to where they live. You can find a GP here https://www.nhs.uk/service-search/find-a-gp Registration is quick - simply ask at the Reception desk. Many practice now also allow registration via their website. Your medical records will be transferred automatically within a couple of days of registration. We can understand your disappointment after being a patient for so long and thank you for your kind words about the surgery. If you wish to discuss this further, then please make yourself known to one of the team.