The Oaks Medical Centre
199 Shady Lane, Great Barr, Birmingham, West Midlands, B44 9ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2022
Very helpful receptionist called me back + arranged appointment to see gp as soon as one became available later that day.
Visited October 2022
The Oaks Medical Centre has not yet replied.
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Review titled Phone appointments
Rated 4 stars out of 5
by Anonymous - Posted on 18 August 2022
Waited about 5 weeks for a non urgent phone appointment which was fine however because you are not given a time for your appointment I was really worried about missing my slot. Dr called earlier than I anticipated and I couldn't get to my phone quickly enough so missed the call. Reception told me I would be called again but I then spent the next few hours being worried that Dr would call when I was driving (no Bluetooth). It would be really helpful if a time or even a time slot could be given for phone appointments as you do feel that you have to make yourself available all day at the moment. Coincidentally I had a hospital phone appointment due the following day. The hospital gave a time for the call and called me bang on time. This was a lot less stressful as I had a good idea when I would be called. It would be great if the practise could do the same please. As far the Dr was concerned, I did feel a little rushed and she spoke very quickly leaving few gaps for any questions however I achieved what I needed to from the call. I've always found staff at the practise whether medical or reception, to be helpful.
Visited August 2022
The Oaks Medical Centre has not yet replied.
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Review titled First class practice
Rated 5 stars out of 5
by Angie - Posted on 08 July 2022
Called to speak to the prescribing team for a health query. A member of the team said she needed to speak to doctor and would call me back. Less than an hour later she had spoken to the doctor and had prescribed me the adequate medication and made an appointment to see a doctor for the problem. She was very thorough and asked me all the necessary questions needed before speaking to the doctor. I cannot fault this practice, they are excellent! I know they are busy and it’s very difficult during the holidays but they are always helpful and polite. This practice looks after it’s patients and the receptionists are amazing too. The pharmacy next door is extremely busy but very efficient and polite. I am so grateful that I belong to this practice. Well done and thank you 🙏🏼.
Visited July 2022
The Oaks Medical Centre has not yet replied.