The Oaks Medical Centre
The Oaks Medical Centre, Council Avenue, Hull, North Humberside, HU4 6RFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
Monday 22/7/24 Rang the surgery and after the nominal time on hold and being informed of position in queue, a very helpful receptionist answered, listened and offered me an appointment for that afternoon. Doctor seen on time and very helpful. I need to record this experience as a positive for the practice after my last visit.
Visited July 2024
The Oaks Medical Centre has not yet replied.
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Review titled Unhelpful
Rated 2 stars out of 5
by Brian Coulson - Posted on 04 July 2024
To day 4 July 24 Asked the receptionists on duty this morning, if or how I obtained a form or letter to verify my medical condition to enable me get free covid test kit. A strug of the shoulders and " we don't do that " was the answer, asked how I can obtain a kit "buy on line like we do" was the answer. Followed by " covid is only flu anyway. And the injections are waste of time too, In my opinion, don't have them anymore " I thanked her for her time a left. Think it was constant shoulders shrugging that did it and no " wait I will ask for you. If this Kind of attitude is tolerated from front of house staff, you as practice are in for a rough ride.
Visited July 2024
The Oaks Medical Centre has not yet replied.
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Review titled Not so good as before
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2023
The way anima is currently implemented will bring this surgery down when it comes to appointments I can understand not being able to access same day appointments when they're gone. However it seems when these go you can't book copd, asthma, followups or anything. To me this makes the practice the same as all the others; log on at 8 and pray instead of get on the phone and pray. It's a shame can't still use online request for non urgent follow up appointments
Visited September 2023
The Oaks Medical Centre has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Agnese - Posted on 17 July 2023
Very poor pratice.Just to contact them takes over 30 min.When eventually contacted and asked to book an appointment with a doctor,they tell you they are able to talk to you about this next week.When you call next week they continue their efforts to get rid of you like you are a nuisanse not a patient registered with them.Shocking receptionist manners.And I am a cancer patient.I wonder how they treat people with "just" high blood pressure or a flue
Visited July 2023
Review titled The Oaks Medical Centre
Replied on 09 August 2023
I'm sorry to hear about you recent experience in trying to order a prescription. See below for alternative ways to order medication. By post please send a repeat slip in the post please note you most also nominate a Pharmacy to allow this to be sent electronic. Order through the NHS app. The app will need to be downloaded to your smart phone or tablet from iTunes App Store or Google Play. Information is available on http://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app. Register for online access at the practice. Please call into reception to collect a registration form. Order via email. Please send your prescription request to hullccg.prescriptions@nhs.net All this information is available on the website. If you would like to discuss this further please don't hesitate to contact Julie Moran (Operations Manager)
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Review titled Understanding??
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
My husband is off work and had a telephone appointment yesterday morning. Yesterday afternoon his work called and said he needed a sick note so I called the surgery and asked if I could collect one for him to be told that he would need to ring at 8am the following morning to make an appointment to request one. So he did as he was told only to be faced with someone telling him that he should have requested one on yesterdays appointment as it’s a wasted appointment today (yes we are both aware of that). His work didn’t call him until yesterday afternoon. Neither of us would ever waste an appointment. Please try to be a little bit more understanding.
Visited July 2023
Review titled The Oaks Medical Centre
Replied on 09 August 2023
Sorry to hear about your recent experience when trying to request a sicknote, if you would like to contact me and provide more information so I can investigate your recent experience further, please don't hesitate to contact me on 01482 354251 (Julie Moran Operations Manager)
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Review titled Crazy
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Rang the surgery 3 times between 1.55 and 2.05 to be told surgery closed and only open 8am to 6.30 pm. I believe 2pm is in those times. Don't expect to get through for at least 20 minutes bit be great if someone there. Am 80 had a nasty accident 8 weeks ago and still not able to see a doctor.
Visited May 2023
Review titled The Oaks Medical Centre
Replied on 02 June 2023
Sorry to hear about your recent experience when trying to contact the practice, the unfortunately the message should have said we are closed for staff training. If you would like to discuss this further or I can help in any way please don't hesitate to contact Julie Moran (Operations Manager)
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
Shocking telephone manner by the receptionist I spoke to. The most unhelpful person I have ever felt with in the NHS. Was told she basically did not care why I’m ringing up and she was not bothered about the manner she spoke to me in when I questioned this. 9:41 5/4/2023 phone call. Needs addressing and putting on a course of how to speak to the public.
Visited April 2023
The Oaks Medical Centre has not yet replied.