The Old School Surgery
Hinckley Road, Stoney Stanton, Leicester, Leicestershire, LE9 4LJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Old School Surgery.
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Paul Hallas - Posted on 16 April 2025
Excellent service called at 2pm and got an appointment for 2:35 👍 Doc diagnosed the issue with my eye, emailed prescription to the pharmacy and picked it up at 2:45 what a service, big thanks to all of the team, well done. ⭐️⭐️⭐️⭐️⭐️
Visited April 2025
The Old School Surgery has not yet replied.
-
Review titled Impatient and prejudiced nurse
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2025
Read the nurse notes with NHS app. It absolutely twisted my words and said I blaming its surgery faults that I missed last blood test appointment. Truthfully I tried to explain the reminder appointment text sent 3 weeks ago and I couldn’t remember it. Now I am older the memory getting worse. I said it would be good the text sent the day before like used to be. She told she has no time to discuss it and gave me an annoying look. She said it’s our responsibility to check our appointments. I did say yes but I explained again no one wants to miss any appointments and it would be good sent text the day before instead of 3 weeks earlier. I can tell she didn’t want to listen to me but kept saying it’s our responsibility again. She also put the notes said I tried to argue with her. It’s not true at all. Actually she didn’t listen to me but her impatient attitude did stop me talking. She just wanted to finish the job. I stopped saying anything afterwards as she hurried up taking my blood. After the job she put the cotton wool on my arm to stop bleeding but she did not make sure I held cotton properly then walked away. The cotton wool was dropped on the floor and few blood came out from the arm meddle point. I didn’t say anything either. At the end I said I’d like to write the letter to the surgery and where I can send it. She put this in the notes and said I am going to make the complaint. It’s not true again. I was going to make suggestion if text can send a day or 2 days earlier like NHS other appointment such as physio. I don’t think she really understood me and wrote down her opinions of me. It’s unprofessional. How about her prejudice and attitude towards me? I can’t write this in medical notes but I can put it here
Visited March 2025
The Old School Surgery has not yet replied.
-
Review titled Quick appointment time
Rated 5 stars out of 5
by Zoe - Posted on 25 September 2024
I called the surgery in peak hours today 8:45 for an on the day appointment, all those were taken however the cue to get an emergency appointment was short and within 2 mins of dialling the number I had an appointment for the day, intact it’s now 11am and I have received a triage call and I’m sat in the reception waiting for my appointment. Excellent speedy service by helpful professionals.
Visited September 2024
The Old School Surgery has not yet replied.
-
Review titled Not enough doctors working
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2023
Always have to wait sometimes weeks for an appointment. Takes so long to answer phone have to go round in person to try and get appointment
Visited August 2023
The Old School Surgery has not yet replied.
-
Review titled Telephone appointment nightmare
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I called after 11am (just after) as I was advised by the nice man on the recorded message not to call at 8am unless it was a medical emergency. I was calling for my baby who is unwell with a bad chest but I don’t consider it to be an emergency. I was told there aren’t any appointments and to call back again tomorrow at 8am!! Where I would be hoping for a telephone appointment!! I’m writing this review after having this same issue multiple times with this practice. Why on earth can’t they just book in a face to face appointment??? You cannot assess a baby’s breathing over the phone. I’m very very dissatisfied with this so called service.
Visited May 2023
The Old School Surgery has not yet replied.