The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
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Reviews
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Review titled Incompetent taking blood
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
The health assistant working g this morning is not competent in taking blood. He failed to take blood this morning from me and 4 people before me telling me I was dehydrated. Such a waste of time. This person needs further training. The room was freezing cold and I had to wait more than 15 minutes for my appointment. The extra delay for this blood test will cause me unnecessary stress and worry.
Visited June 2024
Review titled The Old School Surgery
Replied on 26 June 2024
Dear patient Thanks for taking the time to feedback to us. All our Phlebotomists are fully trained, experienced and competent in taking bloods. This includes assessing the suitability to take blood if the patient is dehydrated. Ahead of giving blood, we do advise patients to drink plenty of water, and to eat. I do offer our sincere apologies that the room felt cold and that the appointment was 15 minutes delayed. Best regards, Tim Practice Experience Manager
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Review titled Poor experience.
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
Checked in. Waited 40 mins, asked when we would be seen and it turned out that the GP hadn't come in that day and no one was aware.
Visited May 2024
Review titled The Old School Surgery
Replied on 26 June 2024
Dear patient Many thanks for taking the time to feedback. On behalf of the practice I would like to apologise for your experience. Historically, our process to minimise the incovenience to patients when clinicians are abscent works well, again I apologise this was not the case on the day of your appointment. In reviewing the process, we have added in one more cross check to totally make sure this would not affect any patients in the future. Best regards, Tim Practice Experience Manager
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Essentially unless you’re dying you’re low priority and wait 4 weeks for an appointment. I even had to wait another 4 weeks to discuss my blood test results while the original issue was left untreated. Doctors made me feel like my insomnia wasn’t important even though it was having a serious effect on my wellbeing and health.
Visited November 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. We book routine appointments 2 weeks in advance although this is being stretched over the festive period and we text every patient in advance to let them know this. Test results: We would contact you the same day that the results were back if there were any red flags, otherwise they are a routine matter. I am not in a position to comment clinically and cannot ask a GP about your case because you have posted anonymously. Best wishes, Tim Practice Experience Manager
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Review titled Klinik system has ruined the service
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2023
The klinik system is rubbish. Have you tried using it? Appalling. Accessibility to service made very difficult. Trying to report the fact I have been in a motorcycle accident and am concerned about my multiple traumas, contusions and hematoma 10 days after the accident, becomes, "I have a bruise on my hip". Utter rubbish. Another NHS retrograde step. Such a shame.
Visited September 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. Klinik is proving a huge hit for our patients and the overwhelming feedback is positive. We navigate the care for >250 cases via Klinik every day and is by far the most efficient way of reaching us for any of our services. Klinik also contains many 'freetext' boxes for patients to fully articulate conditions, history and symptoms. Best wishes, Tim Practice Experience Manager
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Review titled Klinik system works well once you're used to it
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
Finally cracked using the klinik system, with excellent fast response from the practice. Back to five stars!
Visited September 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear Patient Thanks for taking the time to send us your feedback. Its great to hear how much you now like Klinik! Klinik is proving a huge hit for our patients and the overwhelming feedback is positive. We are navigating the care for >250 cases per day via this route and patient feedback tells us this is the preferred way to reach out for any of our services. Best wishes, Tim Practice Experience Manager
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Review titled Poor Service
Rated 1 star out of 5
by John Scott - Posted on 13 July 2023
After being told it would take up to 3 days to obtain a fit note,went into surgery 4 days later as impossible to phone, then told 7 days which overlaps and may effect my employers paying me. Went in on 5th day insisting I get it by next day(as it runs out 13th today) told I would get it end of 13/start of 14 to which I replied you can see the reason I am off and this constant poor response is not helping. guess what 2000hrs on the 13th, still no note. If this were a private business it would have failed years ago. I would never recommend this practice as I have never been able to get an appointment within 14 days as ther are to many patients registered already.
Visited July 2023
Review titled The Old School Surgery
Replied on 20 December 2023
Dear John Thanks for taking the time to feedback to us. Your fit note was re-issued on 14.07.23. We therefore left no gap in fit note cover. Routine appointments are offered 14 days in advance. Matters that are classed as urgent by a clinician, are handled the same day. Best wishes, Tim Practice Experience Manager