The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2025
The vaccine process is always very quick and efficient. A recent request I sent through the online portal was sorted quickly
Visited April 2025
The Old School Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Roberta Clark - Posted on 05 April 2025
The procedure was very quick with friendly and professional staff. We were made welcome by friendly volunteers who directed us to individual rooms. A good experience.
Visited April 2025
The Old School Surgery has not yet replied.
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Review titled Always good care
Rated 5 stars out of 5
by Sue Willett - Posted on 06 April 2025
Attended for covid jab. Went in on time, staff very welcoming and efficient. In and out within 10 minutes. No complaints.
Visited April 2025
The Old School Surgery has not yet replied.
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Review titled Efficient, friendly practice
Rated 5 stars out of 5
by Helen Struthers - Posted on 05 April 2025
I recently had a covid vaccination at this practice along with many other people. The surgery ran a very efficient system with no queuing. The staff and volunteers, ensured that it was a positive experience.
Visited April 2025
The Old School Surgery has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2025
I had a covid jam and it was good The service was good and ontime and there was no delay
Visited April 2025
The Old School Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Mrs Janet Calder - Posted on 26 March 2025
Had no problem using the app for my appointment. Was left a message by nurse to say that someone would contact me which they did. Doctor arranged 2 appointments for me for the following 2 days. Had blood tests And saw GP the following day. GP was excellent, very thorough. Both nurses I saw for blood tests yesterday and today were very good and pleasant.
Visited March 2025
Review titled The Old School Surgery
Replied on 26 March 2025
Dear Janet Thanks so much for taking the time to write us such a glowing review. I have passed your positive comments onto all 3 of the clinicians involved in your recent care, they were delighted that you felt this way. We are also very pleased that you found the app such a breeze to use! Best wishes Tim Practice Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Marlene crew - Posted on 05 April 2025
I saw a GP who I needed to look at and question about the spot on my chest. I had received a letter from Southmead dermatology department with regards to this. The Dr prescribed medication which I had to use for 3 weeks. After the 3 weeks were up it still had not gone so I phoned the surgery and told them so.I received a message on my phone telling me to use the medication for another week and if it hasn't cleared up then to make an appointment to see the doctor again.
Visited March 2025
The Old School Surgery has not yet replied.
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Review titled The Old School Surgery Staff are Amazing!!
Rated 5 stars out of 5
by Ken May - Posted on 18 March 2025
I visited my surgery this week, I had a blood test. I am petrified of needles!! I was fortunate to meet a nurse who took my blood, she was unbelievable! I didn't even know she took my blood, it was absolutely painless. She kept me chatting during the procedure. I also met the receptionist (I'm afraid I didn't catch her name) she was talking to an elderly Gentleman. Her tone and conversation was so refreshing to listen to. I felt compelled to tell her my observation. This lady is also an amazing member of staff who is a credit to this surgery. Treat them well, they work very hard!!
Visited March 2025
Review titled The Old School Surgery
Replied on 25 March 2025
Dear Ken Thank you for taking the time to give us a review. I have shared your review with both the Phlebotomist and Care Navigator you mentioned, and also informed their team leaders. They both remember your visit and were delighted to be on the receiving end of such a positive review. Best wishes Tim Practice Experience Manager
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Review titled Telephone Appointments non-existent
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2025
My son submitted an online request on Monday to be told he needed a telephone appointment. He has tried every day this week to be told there are no telephone appointments or no appointments available. I dread to think how it would be had he needed more urgent treatment. A week later and he has still not been able to get an appointment. Very disappointing.
Visited March 2025
Review titled The Old School Surgery
Replied on 25 March 2025
Dear patient Thank you for taking the time to give us a review. This is most unusual and I would like to apologise for his experience. We have both urgent and routine telephone appointments across the range of clinicians available every day, depending on the need. If your son is still requiring help, please email me at general.oldschool@nhs.net and I will happily arrange it for him. Best wishes Tim Practice Experience Manager
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
I have just been in for a routine check up with a practice nurse. She made me so comfortable and made sure I was well informed about what was happening. She also offered so great advice on another concern I had. What a fantastic member of the surgery's team.
Visited March 2025
Review titled The Old School Surgery
Replied on 11 March 2025
Dear patient Thank you so much for taking the time to give us such a great review. I'll share your experience with the nursing team, they'll be really pleased to read how fantastic you thought they were! Best wishes Tim Practice Experience Manager