The Orchard Surgery
Penstone Park, Lancing, West Sussex, BN15 9AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpfull
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
The doctor i saw was very helpfull and good shame his just a lowcome i hope that he is made permanent
Visited September 2024
Review titled The Orchard Surgery
Replied on 16 September 2024
Dear Patient Thank you for your feedback, it is much appreciated. I will pass your comments on to the GP. Annette Lidbetter Practice Manager
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Review titled Worst practice in Lancing
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
I have just had open heart surgery. I call to complain about my after care & because I voiced my opinion they struck me off . Great after care & understanding not
Visited August 2024
Review titled The Orchard Surgery
Replied on 01 November 2024
Dear Patient, I am sorry to hear about your disappointment with the surgery. We follow the NHS guidelines for Zero Tolerance and in some circumstances it is necessary to request that a patient be removed from the surgery list due to a breakdown in relationships or aggressive behaviour, in order to protect our staff and other patients. This is quite rare and only when warranted. If you wish to make a complaint, you can contact Healthwatch West Sussex Tel: 0300 012 0122 or the Health Service Ombudsman Tel: 0345 015 4033. Kind Regards Annette Lidbetter Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
Dr A and the reception team were so helpful, even called me back in the same day for tests. I cannot thank the surgery enough, Dr A is lovely and so reassuring. The reception was so helpful and kept me well informed.
Visited May 2024
Review titled The Orchard Surgery
Replied on 14 May 2024
Dear Patient Thank you for your kind words. I am pleased to hear that everyone was so helpful. It is always nice to receive positive feedback and i will share your comments with Dr A and the reception team. Many thanks Annette Lidbetter Practice Manager
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Review titled Filled with dread for the future….
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
Pushing 50 years old and asthmatic, not had a face to face appointment with a doctor/nurse in 5 1/2 years. My interaction with the receptionist led me to suspect it isn’t likely to happen for perhaps another 5 or so years. Receptionist (who isn’t a doctor) attempted to quiz me on my symptoms in front of a queue of people, with no awareness any personal privacy issues. Gave up in the end.
Visited May 2024
Review titled The Orchard Surgery
Replied on 28 May 2024
Dear Patient Thank you for bringing this to our attention. We deeply regret that your recent experience with our practice did not meet your expectations, particularly given your health concerns and the sensitive nature of your symptoms. Firstly, I want to apologise for the long period without a face-to-face appointment and for any distress this may have caused you. Your health and well-being are our top priorities, and it is clear that we need to do better in addressing your needs. We do have face-to-face appointments available to book with our asthma nurse or a GP and I would urge you to contact us again so that we can get you booked in. I am also sorry to hear about the interaction with our receptionist. We strive to ensure that all patients are treated with respect and that their privacy is protected and we obviously failed on this occassion. Unfortunately some questions are necessay in order to signpost you to the correct care giver and I am sorry that the front desk lacks privacy. Please contact the surgery and ask for the Reception Manager and we can follow up on your concerns. Kind regards Annette Lidbetter Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by rjslawson - Posted on 31 May 2024
On a recent telephone request to spaek to a Doctor I spoke to a locomb Doctor who was very helpful &understanding.
Visited May 2024
Review titled The Orchard Surgery
Replied on 31 May 2024
Dear Patient Thank you very much for your feedback and I am pleased to hear that you were happy with the care that you received at The Orchard Surgery. I will share your comments with the GP and the rest of the team. Many thanks Annette Lidbetter Practice Manager
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Review titled Couldn’t be more grateful
Rated 5 stars out of 5
by Georgia Goss - Posted on 09 March 2024
During my visit to Orchard Surgery in March 2024, I was once again impressed by the exceptional service provided by the reception staff. Their kindness, courtesy, and genuine care were evident from the moment I walked in. Despite the busy schedule, they took the time to address my concerns with utmost professionalism. Their willingness to go above and beyond to assist me reaffirmed my trust in their dedication. As they called me by name, I felt a sense of familiarity and warmth that truly made me feel valued as a patient. However, it was disheartening to witness some patients being rude to the reception staff during my visit. Such behaviour is uncalled for and detracts from the outstanding service they provide. It's crucial to acknowledge and appreciate their hard work, treating them with the respect and kindness they deserve.
Visited March 2024
Review titled The Orchard Surgery
Replied on 11 March 2024
Dear Mrs Goss Thank you for your kind words and praise for the reception team. I am pleased to see that you received exceptional service I will make sure to pass your comments on to the team. We are always looking at ways to improve our patient care and we appreciate your positive feedback. Many thanks Annette Lidbetter Practice Manager
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Review titled Good
Rated 4 stars out of 5
by Stephen swailes - Posted on 07 December 2023
Very helpful and informative. Positive and friendly doctor and very timely .I would recommend this surgery to my family
Visited December 2023
Review titled The Orchard Surgery
Replied on 11 December 2023
Dear Mr Swailes, thank you for your comments and for your kind words. I will pass your comments on to the doctor and share them with the rest of the Orchard team.
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Review titled Very Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2023
The doctor telephoned me and was very helpful in deciding a course of action. He was respectful and polite.
Visited December 2023
Review titled The Orchard Surgery
Replied on 11 December 2023
Dear Patient, thank you for your kind words and for taking the time to write your review. I will share your comments with the Orchard Team.
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Review titled Old man check up
Rated 5 stars out of 5
by Darren - Posted on 21 November 2022
I had a great experience at this doctors for my old man checkup. Friendly and welcoming. Understood my needs, concerns and directed me to the necessary help or information
Visited November 2022
The Orchard Surgery has not yet replied.