The Oval Practice
Oxlow Lane Health Centre, 281 Oxlow Lane, Dagenham, Greater London, RM10 7YUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Combative Male Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
- Difficult to access your GP - 3 week+ wait time to access your named GP is too long - Out of hours hub has referred us back to our GP, to be seen in 7 days. 3 week+ wait time makes this impossible. Unfortunately, I had an unpleasant experience with the male receptionist. I found him to be confrontational and lacking empathy or understanding. He also became quite petty on the phone. I was disappointed to learn that I could not speak to his manager, or anyone more senior upon request. I was told that no one will be available until next week. Hopefully the service can improve, with the male receptionist treating patients with a bit more respect and understanding. I hope to see management, and the GP become accessible.
Visited May 2024
The Oval Practice has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I have been in to see nurse few times in last few months as it’s been quicker to see her then the doctor she has been amazing. She has always taken my concerns seriously even though I feel that sometimes I felt stupid for asking somethings but she has been kind and has provided me with information. Not met doctor yet but am happy to continue to see nurse as she practically does it all.
Visited May 2024
The Oval Practice has not yet replied.
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Review titled No empathy
Rated 2 stars out of 5
by Oluyemisi Adeleye - Posted on 09 April 2024
I called today to request for a sick note as I've been ill and off work for 8 days. The receptionist was very rude and defensive, he asked me to pay £20 for a Fit note when Nhs Uk website categorically states "There is never a charge from a healthcare professional for providing a fit note if you're off sick from work for more than 7 days". I politely told him this should be free and the next thing was he started shouting at me and asking if I was OK at all. Very ridiculous setting
Visited April 2024
The Oval Practice has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Matt - Posted on 06 June 2024
All staff are brilliant, always have a friendly welcome and put you at ease. Thanks for booking me in cancellation appointment next day and got seen early. Happy days.
Visited April 2024
The Oval Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Adewunmi Dada - Posted on 22 July 2024
Nothing but praise for this surgery, they are absolutely fantastic. The manager and Doctor are a great team, they always get the work done extremely quickly. Top service. I came in to see doctor today and he answered all my questions and was brilliant
Visited April 2024
The Oval Practice has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
The nurse lacks empathy which is surprising for a healthcare professional. Extremely blunt and just comes across as uncaring and rude. I felt extremely uncomfortable the whole appointment and regret switching to this GP already. I specified that I am trying to get diagnosed with autism, yet she gave no grace while I attempted to answer her questions and just made me feel stupid...
Visited March 2024
The Oval Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
The male receptionist is awful very rude and arrogant he has no manners thinks he can talk down to patients I dread making appointments now !!! He unlisted me without letting me know it was only when I rang up for appointment he said your no longer a patient I was given no letter or any information about this when I asked the reason he said it was in letter sent to you
Visited March 2024
The Oval Practice has not yet replied.
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Review titled Very Helpful
Rated 5 stars out of 5
by Tendai - Posted on 09 April 2024
Me and my whole family needed to go to umrah, and well i contacted many clinics and practices however every place was asking for a price which was not within my budget at all however the oval practice offered me a very fair and cheap price considering this is a pilgrimage i think every place should learn a thing or two from the oval practice.
Visited January 2024
The Oval Practice has not yet replied.
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Review titled Great GP Practice
Rated 5 stars out of 5
by AJAY - Posted on 04 October 2023
A great GP practice. A great friendly team from the receptionist to the doctor. I have been a patient here now for many years, and have no regrets. The doctor is very knowledgeable and helpful. I can’t fault them.
Visited September 2023
The Oval Practice has not yet replied.
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Review titled Not very good experience
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
Rude male receptionist staff. This is very unfortunate considering that my encounter with the doctor and nurse has been very professional. I am dreading having to make another appointment or requesting for more information given that I have to speak to the receptionist staff.
Visited June 2023
The Oval Practice has not yet replied.