The Oval Practice
Oxlow Lane Health Centre, 281 Oxlow Lane, Dagenham, Greater London, RM10 7YUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No empathy
Rated 2 stars out of 5
by Oluyemisi Adeleye - Posted on 09 April 2024
I called today to request for a sick note as I've been ill and off work for 8 days. The receptionist was very rude and defensive, he asked me to pay £20 for a Fit note when Nhs Uk website categorically states "There is never a charge from a healthcare professional for providing a fit note if you're off sick from work for more than 7 days". I politely told him this should be free and the next thing was he started shouting at me and asking if I was OK at all. Very ridiculous setting
Visited April 2024
The Oval Practice has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Matt - Posted on 06 June 2024
All staff are brilliant, always have a friendly welcome and put you at ease. Thanks for booking me in cancellation appointment next day and got seen early. Happy days.
Visited April 2024
The Oval Practice has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
The nurse lacks empathy which is surprising for a healthcare professional. Extremely blunt and just comes across as uncaring and rude. I felt extremely uncomfortable the whole appointment and regret switching to this GP already. I specified that I am trying to get diagnosed with autism, yet she gave no grace while I attempted to answer her questions and just made me feel stupid...
Visited March 2024
The Oval Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
The male receptionist is awful very rude and arrogant he has no manners thinks he can talk down to patients I dread making appointments now !!! He unlisted me without letting me know it was only when I rang up for appointment he said your no longer a patient I was given no letter or any information about this when I asked the reason he said it was in letter sent to you
Visited March 2024
The Oval Practice has not yet replied.
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Review titled Very Helpful
Rated 5 stars out of 5
by Tendai - Posted on 09 April 2024
Me and my whole family needed to go to umrah, and well i contacted many clinics and practices however every place was asking for a price which was not within my budget at all however the oval practice offered me a very fair and cheap price considering this is a pilgrimage i think every place should learn a thing or two from the oval practice.
Visited January 2024
The Oval Practice has not yet replied.
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Review titled Great GP Practice
Rated 5 stars out of 5
by AJAY - Posted on 04 October 2023
A great GP practice. A great friendly team from the receptionist to the doctor. I have been a patient here now for many years, and have no regrets. The doctor is very knowledgeable and helpful. I can’t fault them.
Visited September 2023
The Oval Practice has not yet replied.
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Review titled Not very good experience
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
Rude male receptionist staff. This is very unfortunate considering that my encounter with the doctor and nurse has been very professional. I am dreading having to make another appointment or requesting for more information given that I have to speak to the receptionist staff.
Visited June 2023
The Oval Practice has not yet replied.
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Review titled Excellent lead doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
This morning, I was deeply upset, feel humiliated and challenged by the doctor saying "To find another GP". I did not expect that at all because I did not say anything bad and absolutely not rude to him. I was just saying my situations, medications and bloods. I work in a medical field too so I know how to communicate and deal with people/patients with tender loving care. It was my first time to meet that doctor after 13 years registered to GP Surgery (Dewey Practice). This was my first time to consult my GP after 2 years due to my thyroid (hypothyroidism). Though I was very upset I have maintained my composure and thanked that doctor. I left the room with a heavy heart and with no plans for my thyroid issues. When the lead of GP doctor in Oval Practice seen me at the reception and noticed that I looked not happy at all, he helped me with my concerns genuinely. The Lead doctor and the staff of Oval Practice helped me and my other members of my family to register with their Practice. It was a very quick and straightforward registration. Also, he was happy to see me in his clinic and rendered assessment for my thyroid, gave medical advise and interventions for further investigations such as blood tests and scan and prescriptions. He listened attentively and understand my worries and concerns. Truly I am very grateful with the Oval Practice staff and Lead GP Doctor. I am pleased and very blessed that I have met him. This is the kind of medical staff/doctor that patients need, kind-hearted and medically competent and skilful/knowledgeable. I highly recommend to patients the Oval Practice Thank you very much for looking after your patients very well.
Visited May 2023
The Oval Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Caroline - Posted on 04 June 2024
The Doctors and staff are very polite and always ready to help. They always send a reminder to me to attend an appointment. And also do a follow up reminder if it is for the to do a self booking for blood test and other referrals.
Visited April 2023
The Oval Practice has not yet replied.
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Review titled Best Practice
Rated 5 stars out of 5
by BEST PRACTICE!! - Posted on 28 February 2023
Having used my fair share of practices, this was one of the Best practices I have encountered. They always answer the phone very quickly, there is no putting on hold and waiting in a queue like many other practices. It is extremely easy to get appointments, you call up and you get an appointment within a week. The Gentleman who works at the front is very efficient, every time I need anything he always helps. The Doctor is amazing too, always listens to my concerns and is very knowledgeable. This is by far one of the best practices, 5 Star Service
Visited February 2023
The Oval Practice has not yet replied.