The Palms Medical Centre
97-101 Netley Road, Ilford, Essex, IG2 7NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment woe's
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Tried to book an appointment in advance to request some elective surgery. Kept being told to ring at 8am for next day appointment which I didn't need as not an emergency. Told the receptionist that I cannot call as am at work from 7;30am. Cannot book without calling, so how do I book. In 2023 this is not acceptable.
Visited May 2023
Review titled The Palms Medical Centre
Replied on 23 May 2023
Thank you for your comment- We can book in advance for non urgent appointments which you can call anytime of the day from 8am-6.30pm. We also hold saturday and evening clinics if you wish to book for one of those. Please feel free to call again and we can direct you the right way.
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Review titled The Palms Medical Centre
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Following and appointment with a Hospital Consultant I dropped of a form from my Consultant for a prescription on 23/05/23. To date it has not been dispensed. I have called the surgery nearly everyday for nearly 2 weeks now, getting the same reply "sorry for the delay but you prescription will be authorized today". 12 days and counting and still no prescription. The service is very very poor. The standards in the surgery have really dropped.
Visited May 2023
Review titled The Palms Medical Centre
Replied on 09 June 2023
Thank you for your review- It would help if I had your details so I could look into this matter for you as they may be a reasonable explanation for this. Please let the reception or practice Manager know so we can deal with this accordingly. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Colin Morgan - Posted on 21 April 2023
I have been at Palms for 20 years but recently the service is brilliant from start to finish. Phone is always answered within a couple of rings. Well done to everyone involved in making this happen.
Visited April 2023
Review titled The Palms Medical Centre
Replied on 24 April 2023
Thank you so much for your comment- We are glad that the improvements made are making a difference to your service
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Review titled doctors good admin terrible
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2022
new tablets prescribed 6/9 by consutant letter not actiond till 3/10when surgery visited Would not have been actioned otherwise was told doctor would phone later that day ,did not.Took 2 more attempts to get tablets then they missed off one regular item.very inefficient and stressful
Visited October 2022
Review titled The Palms Medical Centre
Replied on 07 October 2022
Thank you for your feedback. I'm sorry to hear that this wasn't completed to your satisfaction. I can't comment further on this as I have no details for yourself. Please speak to the Reception Manager or Practice Manager if you wish to discuss further. Thank you