The Panton Practice
14 Gervis Road, Bournemouth, Dorset, BH1 3EGContact details and opening times
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Reviews
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Review titled Poor service and unable to get appointments
Rated 1 star out of 5
by Kevin Craine - Posted on 25 August 2023
The Panton practice has been deteriorating over the last few years. It’s impossible to get an appointment you can never speak to anyone. Only option is to complete an online triage form. I then received an sms to make an appointment and was advised next available appointment 4 weeks. I’m absolutely disgusted with the way the practice does not want to see patients anyone. I’m currently awaiting investigations at Bournemouth Hospital next appoint there is 9 months to have heart tests. The NHS is failing all patients and people are going undiagnosed as a result. The Panton Practice has a duty of care to its patients and it’s failing in this
Visited August 2023
Review titled The Panton Practice
Replied on 29 August 2023
Dear Mr Craine Thank you for your feedback, we had discussed the elements of your comments on the telephone on Thursday 24th August. I believed at that point I gave you an explanation and offered an appointment slightly earlier than the one with the specific GP you requested. Also on that call I was unable to answer the questions around the long wait for the NHS hospital appointment. I had passed all your comments you mentioned in your telephone call to Dr Graham. If you feel you wish to discuss your matter in more depth, please do write to us and we will investigate further, or as you remarked in our conversation you were going to write to the Dorset ICB. Kind Regards Jo Legrave Practice Manager
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Review titled Great Practice & Very quick responding time
Rated 5 stars out of 5
by Camila - Posted on 18 July 2023
I use the practice for my whole family - they respond very quickly I’d it’s emergency, they point us to right directions, they are up to date with our records always and keep reminding us if need to do asthma reviews etc. My children were always diagnosed correctly and prescribed proper medication as well as refer to specialists if necessary, as well as us adults. I wasn’t keen on eConsult for the first time suggested to use, but it works really well and always getting responses ! I am also big fan of cancelling appointments if they are no longer needed and really don’t understand how the others can not follow this rule!? The practice has a schedule of how many appointments and bourse were wasted by the other patients not letting them know they won’t be present and no wonder that lots of patients complain about waiting time as they are probably also one of those who don’t bother to call to cancel! Grrr! Anyway, the practice in general is a great place to be part of and I am very lucky being in the area for nearly 15years and having chance to rely on them when needed! Thank you so much for many years of excellent services for my whole family! Keep up great work as this is highly appreciated!
Visited July 2023
Review titled The Panton Practice
Replied on 20 July 2023
Dear Camila Thank you for your feedback, it is very much appreciated and valued. I will pass on your comments to all the team. Kind Regards Jo Legrave Practice Manager
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Review titled E consultation
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2023
I needed an appointment for my autistic adult son , the e consultation is difficult and time consuming it is assumed you have a smart phone, I dont ,I used my pad to take a pic. And put the link it into a browser , because I didnt do it on the same day the link wouldnt work, the text couldnt be replied to , so I had to visit again to find out what to do.
Visited June 2023
The Panton Practice has not yet replied.
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Review titled Excellent response to request for treatment.
Rated 5 stars out of 5
by C Kewley - Posted on 06 June 2023
After completion of e consult and being advised to phone surgery I received a text within 25 minutes to phone for an appointment. I was seen early in the afternoon and prescription provided promptly. All the staff are very friendly and efficient.
Visited June 2023
Review titled The Panton Practice
Replied on 08 June 2023
Dear C Kewley We thank you for your feedback following your recent contact with the practice. We do aspire to provide an efficient e-consultation service and it is good to see patients are promptly responded to and if required seen in a suitable timeframe. I will pass on your comments to our staff in relation to the friendliness and efficiency. Kind Regards Jo Legrave Practice Manager
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Review titled Really personal
Rated 5 stars out of 5
by Cai - Posted on 19 May 2024
I’d like to recognise cm at the Gervis Road Practice who has been fantastic with my recent visits with her. She is patient and puts me at ease by explaining my test results and next steps. She makes me feel reassured and that I’m in good hands. Would fully recommend her and very thankful with the way she has treated me.
Visited May 2023
The Panton Practice has not yet replied.
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Review titled Very rude reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
I had the misfortune of having to speak to lady receptionist who was very patronising on the phone when trying to book an appointment for my young son. I can't fault the GPs, but certain reception staff need training on how to speak to people!
Visited April 2023
Review titled The Panton Practice
Replied on 06 April 2023
Dear Patient Thank you for bringing this to our attention. I would very much like to hear form you further, outside of this platform to take some details. I can then listen to the call and action and training issues with the receptionist concerned. I look forward to hearing from you. Kind Regards Jo Legrave Practice Manager 01202 411700
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Review titled Great practice
Rated 5 stars out of 5
by David W. - Posted on 23 March 2023
I cannot speak highly enough about the treatment I recently received at the Gervis Road practice. After suffering severe pain in my shoulder for some time, I made an appointment and was seen by the Paramedic Practitioner. After telling him all about my symptoms he said he would arrange for me to have an X-ray and see a physiotherapist. I left the surgery and was on my way home when my phone rang. It was the surgery’s receptionist to say an appointment had been made for me later that week to see the physiotherapist. Within ten minutes of arriving home I received a second phone call, this time from the hospital, to say an appointment had been made for me to have an X-ray. I was pleasantly surprised at how quickly things were happening. A few days later I had my X-ray and was even more surprised when, the very next day, the surgery’s Paramedic Practitioner sent me a text with the results and his suggestions for my next step. I just want to say a very sincere thank you for his very speedy response to my problem. I can now look forward hopefully, to feeling more comfortable, if not completely pain free, soon.
Visited March 2023
Review titled The Panton Practice
Replied on 24 March 2023
Dear David Thank you for your feedback following your recent appointment with us. We are pleased that we provided a swift outcome and that you are on the way to resolving your shoulder problem. I will pass on your comments to Rob our Paramedic. Kind Regards Jo Legrave Practice Manager