The Park Medical Centre
434 Altrincham Road, Wythenshawe, Manchester, Lancashire, M23 9ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
I was due a phone call this morning. I was given a 2 hour timeslot. I felt this was ridiculous, why not an actual time. It has never been like this before. The times lot was between 7.15 and 9.15. I got up at 7 and never received the call until 9.40. At least if you have to give a times lot, at least keep to it. Not impressed.
Visited February 2025
Review titled The Park Medical Centre
Replied on 05 February 2025
Dear Patient, Thank you for taking the time to leave a review. Firstly, I would like to apologise for the service you received on this occasion, and I appreciate you bringing this to my attention. We are aware of the two hour time slots that are given on the automatic reminders for telephone appointments, and we have requested for the provider to amend this, especially for early morning appointments. I have now added a note to the appointment reminder SMS to state our telephone appointments are either AM or PM, and that the time window is not always accurate. This is until our provider can make changes to the 2 hour time window. I have also requested all clinicians to aim to call the patient as close to the appointment time as possible. If you would like to discuss this further, please contact me at the surgery or by emailing gmicb-mh.theparkmedical@nhs.net Kind regards, Dan Hey - Practice Manager
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Review titled Hardworking and compassionate doctors
Rated 5 stars out of 5
by Ana - Posted on 15 January 2025
The GP has been extremely supportive of my complex health needs. The appointment was adapted to meet my needs ( offering me my first choice which is a telephone appointment). At my appointment the GP took the time to explain everything clearly and included me in addressing my issues whilst using her medical knowledge to ensure I get the follow-up support and treatment I need. I believe that the GP went above and beyond her job requirements to ensure I received the best support available and that she genuinely cared about my wellbeing. Thanks so much it is really appreciated.
Visited January 2025
Review titled The Park Medical Centre
Replied on 17 January 2025
Dear Ana, Thank you for letting us know how we are doing, and leaving a 5 star review. I will pass on your feedback to the team, and I hope all future visits are just as positive. Kind regards, Dan Hey - Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by N.Kasaven - Posted on 16 January 2025
It has been a great practice before Govin 19. However, system has changed. We used to get doctors regularly for face to face visits. But nowadays it’s like a premium. One cannot make an appointment through the reception unless you do it on internet. But we older people have problems through internet.Half the time mine doesn’t work and it was hacked recently. It took me a while before it could be restored. But I had a very good reception at the surgery for my ECG and blood tests. All were positive. And helpful. Cheers 🌹🌹
Visited January 2025
Review titled The Park Medical Centre
Replied on 17 January 2025
Dear Patient, Thank you for taking the time to let us know how we are doing. Feedback from patients is really important and allows us to improve the service we provide. We are glad your recent appointment was positive. In regards to accessing appointments, I would like to apologise that it has been difficult at times. For patients who struggle to access the internet, we do have a number of options available. The first option is to come in to reception and complete a paper medical request form. Alternatively, if you give reception a call they will be happy to complete the online form on your behalf over the phone. All GP appointments are triaged by the GP Partners first which has allowed us to accept more requests from patients. I have reminded the team that we need to support patients who are unable to access the internet, and this must never be a barrier to accessing the care you need. While we advise patients to use the online requests, we know it is not always suitable. I have added a note to your record to remind staff to support with the medical request form if needed. If you would like to discuss this further, please don't hesitate to contact me at the practice. Kind regards, Dan Hey - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Prince - Posted on 05 January 2025
I was poorly over Christmas, and by New Year l was not feeling better, called the surgery, l was spoken to by the receptionist who was so pleasant and helpful, messaged me back with an appointment that day, and was checked over very thoroughly by the doctor, l could not have received better treatment more professionally, thank you so much Park Medical .
Visited January 2025
Review titled The Park Medical Centre
Replied on 08 January 2025
Dear Margaret, Thank you for leaving a 5 star review. We are glad you are pleased with your recent visit to the surgery and the treatment you received. We hope you are now feeling better, but please don't hesitate to get back in touch the usual way if you have any ongoing or new health concerns. Kind regards, Dan Hey - Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by F.Rana - Posted on 30 January 2025
I had a timely telephone appointment with an experienced and well established member of the GP team. The conversation was professional and productive and I was confident with the doctor listening to my concerns. I was satisfied with the advice and suggestions made by the GP. That was a prompt online link forwarded to my messages as well as an appointment made with another medical professional time and date was also given. Pleased with the service. Thank you
Visited January 2025
Review titled The Park Medical Centre
Replied on 31 January 2025
Dear Patient, Thank you for leaving a 5 star review. We are pleased you think the service you received was outstanding, and I hope it stays the same for all future visits. We have all worked really hard to improve the service we provide, so I will be sure to share your comments with the team. Kind regards, Dan Hey - Practice Manager
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Review titled Positive advice, support & guidance
Rated 5 stars out of 5
by Cathie Halbert - Posted on 08 December 2024
I have been signposted to appropriate support, given options for alternative medications and relevant advice.
Visited December 2024
Review titled The Park Medical Centre
Replied on 09 December 2024
Dear Cathie, We are glad you have had a 5 star experience when you recently accessed our service. We appreciate all feedback, so thank you for taking the time to let us know how we are doing. Kind regards, Dan Hey - Practice Manager
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Review titled Professional Team
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2024
From the reception staff to the Nurse, HCA and GP, all interactions were positive and productive. Staff were attentive and supportive as well as respectful. A professional, cohesive and committed team. The surgery itself is well maintained with relevant leaflets and posters. An impressive board with pictures and introductory descriptions about all staff, which I found helpful. Thank you.
Visited December 2024
Review titled The Park Medical Centre
Replied on 30 December 2024
Dear Patient, Thank you for your 5 star review, we all appreciate the kind words. We are pleased you are happy with the surgery. Our Care Co-ordinator Jenny takes a lot of pride in creating the displays in reception so I will be sure to pass on your comments. We try and update these monthly with different health awareness displays for our patients. Our bi-monthly Patient Participation Group meetings help ensure our patients can voice their feedback, and this is why we have implemented the meet the team display. If you would like to join our PPG, please email gmicb-mh.theparkmedical@nhs.net or contact reception. I will pass on your feedback to our amazing team. Kind regards Dan Hey - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
Seen on time health professional was very pleasant and clear test results came back next day quick response
Visited November 2024
Review titled The Park Medical Centre
Replied on 04 December 2024
Dear Patient, Thank you for taking the time to leave 5 star feedback. We are pleased you had a good experience on your recent visit and you are happy with the service we provided. Kind regards, Dan Hey - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
I attended the practice very straight forward with booking in seen straight away the lovely lady taken my bloods and all done very quickly with care
Visited November 2024
Review titled The Park Medical Centre
Replied on 19 November 2024
Dear Patient, Thank you for leaving a 5 star review. We are happy you are pleased with the service we have provided, and hope this continues for any future visits. Kind regards, Dan Hey - Practice Manager
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Review titled Best Practice
Rated 5 stars out of 5
by Louise Harrison - Posted on 08 November 2024
The nurse was, as usual, totally efficient, polite and friendly. The receptionist was really helpful in ensuring that I did not miss my appointment, even though I was a little late arriving. The doctors are great and one of them saved my life many years ago by spotting a serious medical condition that had repeatedly been missed in my previous practice. I can't praise the surgery enough and I would definitely recommend them to friends and family.
Visited November 2024
Review titled The Park Medical Centre
Replied on 08 November 2024
Dear Louise, Thank you for your kind feedback, we are really pleased we are meeting your expectations and you are happy with the service we provide. I will pass on your comments to the team. Kind regards Dan Hey - Practice Manager