The Park Medical Group
1 Kingston Park Avenue, Kingston Park, Newcastle Upon Tyne, Tyne And Wear, NE3 2HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Getting worse
Rated 1 star out of 5
by Steve Moore - Posted on 28 June 2024
After being refused a doctor's appointment yesterday by the receptionist, despite hospital advising I need to see a GP I booked on the NHS app. To prevent me doing this it has been cancelled by the surgery. Meanwhile I am missing work ill.
Visited June 2024
The Park Medical Group has not yet replied.
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Review titled Frequently Inadequate Standard of Patient Care
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
My 86 year old father, who is housebound, immuno-suppressed and in very frail health, requested help from a GP by phoning the surgery. He was told he would receive a call back from one of them. No one contacted him. The NHS website advice was that he required urgent treatment regarding his condition. Due to the surgery's lack of response he has not received this and his health has deteriorated further at a significant pace. An elderly gentleman with a medical record of serious, ongoing health problems should not be ignored and left struggling on his own without assistance, relying on a practice team who clearly do not care or know how to prioritise vulnerable patients in urgent need. This is by no means the first time that I have been appalled by evidence of this surgery's failures in patient care and I would never recommend registering with them.
Visited June 2024
Review titled The Park Medical Group
Replied on 19 June 2024
Dear carer thank you for your feedback. It is very unusual for the practice team not to pass home visits requests on or for a clinician not to make contact after a request for help. It is really important you contact the surgery so we can ensure your father gets the medical care he needs and we can investigate your comments. Please do contact us. Practice Manager
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Review titled Tinny music
Rated 4 stars out of 5
by Marianne Mullen - Posted on 22 May 2024
Can you consider swapping your tinny music to something more melodious. Today I tried to return your call, I was second in the queue, after 5 minutes I was 1st some 15 minutes later I got through. To no afail, your receptionist could not hear me as your so called music plays havoc with my phone. This has happened before due to the length of wait and said "music". Could you please consider changing the music and / or rebalancing the volumn of it? It is quite loud by comparison to your receptionist often soft spoken voice.
Visited May 2024
The Park Medical Group has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Maria Branch - Posted on 22 April 2024
Just recently joined this practice as we moved to the area and my daughter recommended this doctor practise & so pleased she did & felt as though it was important to leave a review .. abs fantastic service very pleasant receptionist passed me to triage doctor who rang me back in hour then phoned back with appointment within 2 hours visited appointed doctor who gave me thorough examination then prescribed medication To be collected immediately.. Very comforting experience when u are feeling poorly it’s nice to feel very confident in your doctors . Please don’t hesitate to join this medical group .. Thank you Park Medical Group 😃
Visited April 2024
The Park Medical Group has not yet replied.
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Review titled Impossible to get appointments.
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Went into this doctors yesterday, empty waiting room. Tried to make an appointment but just fobbed off with "non available, try the NHS app" what's the point of having a doctors if you can't get to see one, might as well close this place down, can't even order prescription over the phone. Terrible practice.
Visited February 2024
The Park Medical Group has not yet replied.
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Review titled Inaccessible communication
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
I ran out of my prescriptions and needed to order more quite urgently. I called on a Friday and was told they don't do "triage" on afternoons and I would need to call 111 or call back on Monday morning. I had enough for the weekend so I said I would call back on Monday. I called on Monday and was told they don't do prescriptions on the phone anymore and I would need to do it through the NHS app or come to the surgery in person. I said this was not something that could be done on the app I had already looked through it. I was told I would have to come to the surgery in person. I am a multiply disabled person, it is not accessible for sick and disabled people to have limited communication options be able to sort out prescriptions, and to be told they have to come into the surgery to do this, when you may be at work, in a caring role or actually ill.
Visited December 2023
The Park Medical Group has not yet replied.
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Review titled Good resolution
Rated 3 stars out of 5
by Colette - Posted on 02 May 2024
I contacted surgery to complain about standard of appointment . Care navigator was able to resolve part of my issue immediately. The care navigator was quick to respond to a resolution to part resolve the issue . Was really helpful and supportive
Visited May 2023
The Park Medical Group has not yet replied.
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Review titled Shocking reception staff.
Rated 2 stars out of 5
by Anonymous - Posted on 31 May 2023
Rude reception staff . Inpatient and disinterested Condescending in tone. Can't get a appointment for weeks sometimes. Yet new patients can register.They can't deal with the ones they have.Absolutely crazy Also need to learn how to be discreet when speaking to a patient.Dont need everyone to know patients personal information.
Visited May 2023
The Park Medical Group has not yet replied.
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Review titled Never want to see their patients
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Always get asked to ring in morning then to ring back later can never get appointments, staff extremely unhelpful and very unsympathetic, such an awful battle just to get an appointment.
Visited March 2023
Review titled The Park Medical Group
Replied on 16 March 2023
I am sorry you are unhappy with the level of service provided. We have a high level of demand on our services and within an hour of opening we have in excess of 100 request for same day access and appointments. We are working hard trying to recruit more GPs and have increased the amount of staff we employ. Reception staff do receive a lot of verbal abuse and we closely monitor telephone calls for training and quality purposes.
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Review titled Awful receptionist
Rated 1 star out of 5
by Steve - Posted on 17 March 2023
Most unhelpful person I have ever had the displeasure to meet. If I ever do see a trained medical person they are excellent but virtually impossible to get past receptionist. Only option is to go to A &E and prevent a real emergency case from being seen. They want a pay rise but don't deserve a bean
Visited March 2023
Review titled The Park Medical Group
Replied on 20 March 2023
Dear Steve thank you for your feedback and I am sorry you are unhappy with the level of service provided by reception team. We have ten receptionist working across both sites and in most cases they do a very difficult job very well. They do receive a great deal of verbal abuse from patients especially when we are struggling with demand on our services. We record all our calls for training and quality purposes and I would encourage you to contact the Practice so we can investigate your feedback. Jo Cameron is the Practice Patient Service Manager and it would be helpful if you would contact her at Fawdon. We are experiencing a high level at a time where we are trying to recruit more GPs and staff have covid related sickness. Only GPs in training posts have been involved in strike action within the Practice at Park Medical Group.