The Park Surgery
6 Eastgate North, Driffield, North Humberside, YO25 6EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone Appointment
Rated 4 stars out of 5
by C Birks - Posted on 26 April 2024
After receiving test results by text - which I found alarming - I contacted the surgery to request an appointment to speak to a doctor about my results and to discuss my ongoing treatment/care etc. I was given a telephone appointment with the surgery pharmacist which was not what I requested or wanted. However, the time, care, empathy and advice I received from the pharmacist was brilliant. I cannot thank her enough for her kindness, understanding and professionalism.
Visited April 2024
The Park Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Early yesterday morning I submitted an online form requesting help for an ongoing condition. Shortly after, I received a phone call giving me a doctor's appointment that morning. After a 20 minute wait, for which the doctor apologised, I was examined and told they would send a letter to the hospital to request further examination. I was prescribed medication that wasn't available at the dispensary but was told it would be available this afternoon. I've just had text this morning to say it's now available. Prompt and efficient service.
Visited April 2024
The Park Surgery has not yet replied.
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Review titled waiting for call back.
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
on friday(6th) i waited all day for a call back but none came. i rang to discuss my problem after speaking to a doctor on monday (2nd). an update on my prescribed medication was required as I needed to know whether to continue with it or not as i’d followed instructions given.
Visited October 2023
The Park Surgery has not yet replied.
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Review titled Refused to see me for an appointment about pregnancy
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
I contacted the doctors through the online form early in the morning and explaind what the issue was that has occured for over a week now. A few hours later I recieved a text message saying that there was nothing that can be done and my last bloods showed that my hormone levels are normal. ( the doctor told me at the time that this changes all the time and is not reliable from month to month). Further more the NHS website said to contact the GP, as early as 3 days for the issue that I've got. So because of this I called to find out why I couldn't see a doctor, as I am concerned about my health issue. The receptionists response was absolutely absurd, rude and uncalled for, she laughed at me and stated, that she failed to see why I was concenred. I responded with, the NHS website told me to call the doctors and this has been going on for over a week. She then hung up on me. I am in the process of changing doctors and when did receptionists go to medical school! I was left feeling as though I'd done something wrong by trying to seek help.
Visited September 2023
The Park Surgery has not yet replied.
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Review titled A professional, clean, modern practice. 5 Stars.
Rated 5 stars out of 5
by Bren - Posted on 14 September 2023
Easy parking within the surgery grounds, and very good access to the building with two very good entry points. Access to a good ‘overworked’ pharmacy that is suffering from the Uk wide 'under supply' of pharmaceutical items. The pharmacy has been let down by its third party 'text when ready service,’ which it is aware of, and remedying. The pharmacy still provides a very good service. Both in person, as well as through telephone communication, I have always found the Park Surgery admin staff very helpful. The Dr’s and Nurses are dedicated to their profession, which reflects well within the practice. The Park Surgery call back service has worked every time for me, as has the online service for ordering repeat prescriptions. Latterly I’ve had reason to overburden this excellent practice, and not once have they let me down (their referral and follow up system for contacting consultants is second to none.) For those who drive; the Nafferton Practice is also a brilliant back up that is able to offer appointments upon request, as well as issue prescriptions through their pharmacy. I would urge those who do find fault with the practice to consult with them to sort out their grievances, bearing in mind that every practice throughout the Nhs system has had to contend with the constraints of two years (rolling onwards) of the Covid Virus. Patients, and patience is definitely an odd mix when illness happens. We are all human ... Yours Aye Gratefully ...
Visited September 2023
Review titled The Park Surgery
Replied on 23 January 2024
Thank you for your honest feedback and lovely comments. We do try our very best for our patients, sometimes in very difficult circumstances that are not always within our control. From all the team - thank you.
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Review titled Terrible place
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
Hard to get through too , I’ve had to make complaints about treatment and avoidance of contact and even prescriptions for my sons severe asthma medication, too medical board etc before , get hung up on when just on hold a lot. Quite dirty inside cobwebs in ceilings Can’t even send you numbers to send pictures through too for chemist referral, can’t get an appointment , some quite rude staff too If we could move surgeries we would but our catchment area won’t allow Joke of a place 99% of the time
Visited September 2023
The Park Surgery has not yet replied.
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Review titled Horrific practice
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Drs are incompetent, they cannot work with other NHS services and are unaware of what other services in the NHS provide. Well known joke of a surgery. Nurses and reception staff are great but god help you if you are unlucky enough to get a Dr. 13-14 times I’ve been with the same issue, told to try an NHS service by the Drs twice now, a service that has twice said they don’t / can’t with help and the Drs need to sort it out. Referral to specialist wasn’t made after being told it would be, took 3 weeks and yet another appointment with a lovely nurse who actually looked at the issue and made the referral. This Drs is grossly incompetent on a significant amount of levels.
Visited May 2023
Review titled The Park Surgery
Replied on 04 May 2023
We are very concerned to read your comments and would like to investigate further under our complaints procedure. Please could you contact the practice so we can investigate this matter? We appreciate your help.
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Review titled Great appointment system
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
The new system of submitting a request online is brilliant. You submit information about your problem securely online and receive a message back with appointment times to choose from if it’s not an issue that needs to be dealt with immediately or same day appointments for issues that do need to be dealt with quickly and it is all so efficient. No battle of trying to get through on the phone at 8am to find out there’s no appointments left! Under this new system, I have received telephone appointments the same day where needed and also had face to face appointments the same day where needed too, meaning problems are treated quickly. I’ve also had the option of choosing appointments for non- urgent problems at a time convenient to me. I have been able to speak to my preferred GP each time and, for the same, non urgent problems, it’s meant that the care I’ve had is consistent and the GP is familiar with me. Every member of surgery staff I’ve dealt with have been professional, supportive and helpful and I would highly recommend this surgery.
Visited March 2023
The Park Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Matthew Rogers - Posted on 28 February 2023
Where do I start! They do not want patients, put as many hurdles in the way as they can. Don’t try to phone, they hate them, never pick up. The online form is terrible. They have not decided to refuse Ventolin inhalers on repeat prescriptions! After 25 years I’ll have to buy them online. Shocking practice, it just gets worse and worse.
Visited February 2023
The Park Surgery has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
I work an hour away so I am on the road when you have to call the surgery to book an appt, so it is inevitable that one is going to lose signal and have to keep calling back, however in general there are extremely long wait times on the phone and then all appts are gone. I had a appt with a physician who after call said she would arrange an appt with a doctor as the advise passed on by my own doctor was not acceptable. I received a iron infusion a while a go due to my body not absorbing iron and advised by consultant I would probably need another one in the future. Blood test last Nov showed very low levels of ferritin (though I was not advised till recent appt with physician) identifying I would need an infusion (if my file had been read) I receive a prescription for iron tablets. The Physician advised as my haemoglobin was ok maybe I didn't need an infusion, I advised her that it was ok last time, she checked and said oh yes. I ask to go back on HRT and advise passed on from my doctor was no, you can go on an anti depressants !! just wow. I receive a text for telephone appt, I call and wait forever to advise the receptionist I was to have a face to face, you can't was the response, you have to be triaged first, I have I responded. I asked for the doctor to be emailed to advise as told by the physician, chased twice. Still nothing, my telephone appt is next week. Had an appt on the 10th for B12 told by receptionist I was a no show, I showed her my text showing the time of appt and she said, you were a no show. I said my appt is in 10 mins, no it was changed, I was not aware, no apology just blamed the nurse. I have been at this surgery since it was opened. Absolutely appalling service, the staff need customer service training and should remember that patients maybe in a vulnerable place and kindness and manners go a long way. I sent an email last year to the practice manager, no response. I asked that the practice manage call me last year, nothing, I asked to speak to her or an email address recently so I could let her know how I had been treated. You will have to make a complaint came the reply. So seeing the responses on here to say we are sorry, if you could contact the practice manager is laughable. I have even written to the Partners and still no response.. I appreciate that you are all under enormous amount of pressure, however there are things that you can do to make it better for your patients and your staff.
Visited February 2023
Review titled The Park Surgery
Replied on 01 March 2023
We are sorry to read your comments. We appreciate you have stated that your have tried to contact the Practice Manager previously but as your comments are anonymous we are unable to investigate the specific concerns you raise. We would be grateful if you could contact either the Practice Manager or Reception Manager so we can investigate and respond to your comments. We are unsure what has happened previously but if you contact us we will get back to you.