The Peninsula Practice
Mill Hoo, Alderton, Woodbridge, Suffolk, IP12 3DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repeat prescription request waiting time on phone
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Have been on the phone on hold for over 30 minutes now. Started as number 3 in the queue and am currently number 2 just waiting to order a repeat prescription. Cannot believe that it has taken this long to deal with one patient, so, what is going on?
Visited August 2024
Review titled The Peninsula Practice
Replied on 06 August 2024
Dear patient, We are very sorry for the delays you had in being able to contact us by telephone. Unfortunately, we had a technical problem with our phones yesterday which we were not made aware of until later in the morning. Upon discovery, we resolved the issue as quickly as possible. We aim to answer all telephone calls in a timely manner and apologise for any inconvenience you experienced. Kind regards, Peninsula Practice
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Review titled Exemplary Practice
Rated 5 stars out of 5
by John Birchall - Posted on 04 August 2023
After being a generally well individual, I recently had cause to visit the practice on a number of occasions to help with an ongoing issue. I have been able to get appointments relatively promptly and received excellent support from clinicians who clearly are very knowledgeable and empathetic. The support staff have been equally helpful - particularly on my most recent visit where I was unfortunately late - whilst patently my own fault, the lady at reception was in no way rude - despite being well within her rights to be so, especially when our GP services are so stretched. The GP was equally understanding and just reinforces the excellent service I've had from this practice. I've had medication dispensed and the dispensary could not be any more helpful. I've been patients at other practices in the past, but they've in the whole been inferior experiences to those had at Peninsula Practice.
Visited August 2023
The Peninsula Practice has not yet replied.
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Review titled Unpleasant unwelcoming reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
Dismissive, haughty and unpleasant reception staff Make you feel afraid to phone for appointments, and ask personal questions persistently about why you wish to see a doctor. Anyone suffering from a mental illness could easily be deterred from seeking help.
Visited June 2023
Review titled The Peninsula Practice
Replied on 10 July 2023
Dear patient, Thank you for your feedback. We are very sorry that you had a negative experience with our practice - the last thing we want is for patients to feel deterred from seeking help. Our reception staff (care navigators) are trained to ask patients about their reason for calling in order to book them with the most appropriate healthcare professional. It should never make patients feel afraid or dismissed. If you feel comfortable doing so, we would appreciate you contacting the surgery directly so that we could understand your experience more and ensure this doesn't occur again. You can contact the patient liaison lead (Sarah) at sarahfiddes@nhs.net. Kind regards, Boogie Marketing Administrator, Peninsula Practice