The Penn Surgery
Elm Road, High Wycombe, Penn, Buckinghamshire, HP10 8LQContact details and opening times
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Reviews
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Review titled Unhelpful, and downright rude receptionist
Rated 1 star out of 5
by Mrs Middleton - Posted on 15 March 2024
My 81 year old dad has multiple health issues and has been a patient with Penn surgery for 57 years. Today he is in pain with one of his conditions . On the advice of his consultant at Stoke Mandeville hospital ,he called the surgery to see if a dr could prescribe him some anti inflammatory medication. There were no appointments available , which we understand but said dad doesn’t need an appointment . If a Dr could just call between patients or after surgery to confirm he can write a prescription that would be great. She haughtily replied “that is an appointment” he will have to call back Monday. I explained he is in pain and just needs a script, can’t wait until Monday. She said to call 111 and put the phone down on me!! My own surgery is local and a Dr will always call if there are no appointments available , or we can see the paramedic . I have to say not all the receptionists are as haughty as this one. I know if she would just get off her high horse and asked a Drs advice my dad could have got the script he needed.
Visited March 2024
Review titled The Penn Surgery
Replied on 02 April 2024
Thank you for you taking the time to write about your recent experience at Penn Surgery. We sincerely apologise that you did not receive the service you expected and deserve, and we will be looking into your concerns further. Please contact our Practice Manager directly at simpson.practicemanager@nhs.net - we take all complaints seriously and want to work with you to learn from your experience and restore your trust in the practice. Thank you
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Review titled Rude & unhelpful
Rated 1 star out of 5
by Helen - Posted on 04 May 2023
Advised by our GP in Cheltenham to contact our parents GP practice to assist in seeing our 3.5yr old son, as we were away from home. The receptionist who I explained our situation to was, unsympathetic, short & rude. “We can’t help” “turning our own patients away, so can’t see you” Didn’t offer any other options or advice to help in our unusual situation.
Visited May 2023
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