The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Sameenah ahmed - Posted on 16 August 2024
Got seen to real quickly Everything was done smoothly doctor was a calm natured lady aswell as Dr k
Visited August 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear Sameenah Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
I recently had an appointment at Penrhyn Surgery, and I was extremely impressed with the level of care I received. From the moment I arrived, the reception staff were welcoming and efficient, making the check-in process quick and straightforward. The waiting area was clean and comfortable, which added to the overall positive experience.
Visited August 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear Patient Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Difficult to book appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2024
The phone service for booking fills up quickly, while online booking is only available for a limited time during the day, which may not be convenient for those with work commitments. The form is lengthy and requires too much detail, taking anywhere between 10-30 minutes to complete, and sometimes the system logs you out. If I didn't really need to see a GP, I wouldn't bother. This also means I have to let things get really bad before using the service.sometimes system throws you out. If it wasn't for really needing to see GP, I would not bother. It also means I let things get really bad before I have to use the service
Visited July 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your concerns and review further . Kind Regards.
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Review titled No care at this practice
by Anna - Posted on 18 June 2024
I am in shock reading some positive reviews - did they go to the same practice? I did the online form yesterday and received a message saying I needed to call at 8am today. I rang on the dot and did manage to get an appointment for 11:30am. On arrival, I knew I was going to have to wait a long time - they were an hour behind schedule and people were complaining about the service. After more than hour, I was seen by an 'advanced' nurse. I felt like I had more medical knowledge. After telling her all of my symptoms and that this was a relapse from earlier medical condition, she asked me where this was happening. She showed no empathy and no care. Her questions were pointless and it was a complete waste of time. All I wanted was a referral and I have no confidence she made it for me. I left in tears and in pain with no solution. I now have no choice but to seek private medical help. This is not good enough. I was not the only person crying at this practice due to frustration.
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 20 June 2024
Dear Anna Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Very friendly
Rated 5 stars out of 5
by Annie Bering - Posted on 13 June 2024
All staff were very friendly and helpful. Didn’t have to wait that long and the appointment ran smoothly
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 13 June 2024
Dear Annie Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Exemplary care and consideration
Rated 5 stars out of 5
by Linda Morgan - Posted on 06 June 2024
At one of my daughters darkest health scares this surgery came to get rescue. Both reception and GP. There care consideration and empathy were second to none and the GP went out of his way to get the process sorted for her there and then. Cannot Thank them enough.
Visited June 2024
The Penrhyn Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Wonderful work that has been done to the practice, my experience today was amazing from the receptionist to the main doctor who really looked after my health they spoke to me with respect and kindness
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 12 June 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Efficient practice
Rated 5 stars out of 5
by Jasheena Brown - Posted on 20 June 2024
The doctor was kind and welcoming My visit was for myself and my 7 week old twins the doctor made sure she completed the checks required as quickly as she could to ensure the twins were comfortable and feeding was not prolonged
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 20 June 2024
Dear Jasheena Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great experience after a poor visit
Rated 5 stars out of 5
by Menouar Hamadouche - Posted on 28 June 2024
I had a poor visit and have spoken to the leader of the practice and he was very supportive and and helpful. On my second visit the doctor who looked after my son was genuinely fantastic. This lady was just great, I really wish the doctor with whom I had a poor experience to learn for her. The main doctor at the practice is very help and a great leader, he was sweeping the floor, this shows what a great he is! Thank you Penrhyn surgery!
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 11 July 2024
Dear Menouar Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Fantastic patient care
Rated 5 stars out of 5
by Frank - Posted on 03 June 2024
Came at 8am with severe pain. Details taken. Triage done by 9.15am. Was seen by my GP at 10.10am. Tests arranged and prioritised. My blood was taken by 12.30 in the nearest health centre. X-ray to follow. I am pleased that the cause of my pain is so thoroughly investigated. I would not have received better treatment back home in Germany. Thank you so much.
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 12 June 2024
Thank you for sharing your feedback with us. We are delighted to hear that you found our staff and medical team helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery