The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great smear test
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
Smear tests for women are not very pleasant but this one was done expertly, painlessly and swiftly...all a plus on a busy work day
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 18 March 2025
Dear Patient, Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Good service
Rated 5 stars out of 5
by Helen Pranklin - Posted on 26 March 2025
Seen by nurse, she took time to explain the reason for the appointment. Explained what will be checked, bp, weight, height etc. Was very person centred and listened to me. Arranged routine blood test papers. Very satisfied!!
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 26 March 2025
Dear Helen, Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Pleasant visit.
Rated 4 stars out of 5
by Neil - Posted on 22 March 2025
Pleasant visit to meet the nurse for a shingles vaccination. Kind, considerate and reassuring providing information of use and plans for follow up visit. A good experience on thus occasion.
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 24 March 2025
Dear Neil, Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Some great doctors
Rated 3 stars out of 5
by Carrie Murphy-Phillips - Posted on 21 March 2025
The doctor we saw was great, she gave us the care and attention we needed and we walked away very satisfied.
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 21 March 2025
Dear Carrie Thank you for sharing your feedback with us. We happy to know that you received the care and attention you needed from us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Friendly doctor
Rated 5 stars out of 5
by Fiona Thompson - Posted on 14 April 2025
Lady doctor on the ground floor. was very helpful and friendly . Unfortunately can’t remember her name
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 14 April 2025
Dear Fiona Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Questionable service
Rated 3 stars out of 5
by Yvonne Scott - Posted on 26 March 2025
The nurse was extreamly reassuring and put me at ease when having the injection. The speed in which medical sick notes are issued needs addressing. If one is not going to be issued, the patient needs to be informed of this in time so they can return to work and do not have to take unpaid leave at this very challenging time due to the delay in them being issued
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 28 March 2025
Dear Yvonne, Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team. We also like to invite you to come to the surgery so that we can provide further clarification on the process for requesting and issuing fit notes. Thank you The Practice Manager at Penrhyn Surgery
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Review titled Lovely doctor, engaged with my son
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2025
The doctor I saw today DR lovely towards my son, compared to others I’ve seen in the past who have been very blunt and showed my son no attention to make him feel comfortable. However DR did the complete opposite and left the appointment feeling reassured and happy Thank you again.
Visited March 2025
Review titled The Penrhyn Surgery
Replied on 20 March 2025
Dear Patient, Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Good practice and great reception team
Rated 5 stars out of 5
by Lorraine Ward - Posted on 19 February 2025
The reception staff were lovely and helpful with information. The doctor was informative in regards to my new medicine prescription and the possible side effects. Good care in all aspects.
Visited February 2025
Review titled The Penrhyn Surgery
Replied on 21 February 2025
Dear Lorraine Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Amazingly quick service
Rated 5 stars out of 5
by Peter Effer - Posted on 13 February 2025
I became aware of a medical problem on Tuesday, sent an email to my surgery, received a telephone call the very next day to arrange an appointment for the Thursday, less than two days after sending the email. I am absolutely staggered at the speed of this service, when I hear complaints at people “on waiting lists”. This is an amazingly quick service, well done Penrhyn Surgery, and thanks.
Visited February 2025
Review titled The Penrhyn Surgery
Replied on 13 February 2025
Dear Peter Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Policies over patient’s health
Rated 3 stars out of 5
by Karolina Zur - Posted on 02 January 2025
Today, I submitted an online consultation mentioning abnormal bleeding, abdominal pain, and lumps on my neck and breast. My request was denied under the Klinik Fair Use Policy for listing more than one issue. No link or guidance was provided to resubmit, leaving me to chase another slot tomorrow—slots that disappear in minutes and often are impossible to get for people who are at work and can stand with their phones at particular hour. Calling the surgery is equally inefficient; today, I was just 17th in line and couldn’t wait. Last time I waited to be only advised that I have to go and book... online. This policy delays urgent care. According to NHS guidelines, GP surgeries must provide reasonable access to services and prioritize patient safety. Symptoms such as mine, combined with a family history of cancer, should not be subjected to arbitrary delays caused by rigid systems. Instead of denying appointments outright, why not book for one issue and guide patients to address others in follow-ups? This would respect patient time and uphold the duty to provide accessible care. Please explain how I can rebook efficiently and how this policy supports NHS standards. As I don’t understand how my appointment being provided for one of my issues would have been unfair on other patients’ rights.
Visited January 2025
Review titled The Penrhyn Surgery
Replied on 18 January 2025
Dear Patient Thank you for sharing your feedback with us. So sorry to read about your concerns please contact the surgery and request to speak with the Practice Manager so we can investigate the issues you have raised in your review. Kind regards Practice Manager at Penrhyn Surgery