The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
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Reviews
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Review titled Unethical service to the elderly
Rated 1 star out of 5
by DW. - Posted on 12 December 2022
91 year old mother not seen in years obviously because of covid however, no contact made from the surgery to check her well-being. Had to cancel today due to the snow now told to call in the New Year! as no appointments to get her Bp, cholesterol, general health and asthma checked regularly! People work and don’t have 20-40 minutes every morning to wait in a ‘double’ queue to get through to the surgery! Diabolical service!
Visited December 2022
Review titled The Penrhyn Surgery
Replied on 15 November 2023
Dear Patient Thank you for your feedback. Please accept my sincere apology for the late reply. We always value patient feedback, whether positive or negative, as it presents an opportunity for the surgery to learn and improve the service we offer our patients. I am sorry if you feel that your 91-year-old mother was not contacted for her well-being. Unfortunately, comments on NHS Choices are posted anonymously, and we cannot follow them up with the person posting them. I am happy for you to contact me directly to discuss further. Once again, please accept my sincere apology for the late reply, and thank you for your feedback. Yours sincerely Chhaya Thakore Practice Manag