THE PINE MEDICAL CENTRE
Fredora Avenue, Hayes, Middlesex, UB4 8RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I am a new patient and so far have found that reception staff are friendly and approachable. I have seen the 3 nurses so far and all were friendly. The Dr that I visited on the day was knowledgeable and understanding. In addition phones are answered in a timely manner and appointments to see Dr's are also allocated timely. I Should have moved surgery sooner. Keep up the good service.
Visited April 2023
Review titled THE PINE MEDICAL CENTRE
Replied on 19 May 2023
Dear Patient, Thank you for taking the time to leave your comments about the service you have received at Pine Medical Centre. Your feedback is greatly received and I will ensure this is relayed to all the staff and clinicians. Thank you for all the team at Pine Medical Centre
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Review titled Great Staff, Best practice
Rated 5 stars out of 5
by Maryan - Posted on 12 October 2022
Recently attended the practice after recently registering. The staff were extremely helpful, I didn't have to wait to see the Health Care Assistant and got another appointment to see a GP the next day, Very accommodating and extremely helpful, definitely recommend this practice to others. Best in the area
Visited September 2022
Review titled THE PINE MEDICAL CENTRE
Replied on 19 May 2023
Dear Maryan, Thank you for taking the time to leave your comments on NHS Choices. Your feedback is very much appreciated and a real boost for all our staff. We are happy to hear you are pleased with the service you have received and we will endeavor to continue to provide a positive experience for our patients. Thank you, from all the team at Pine Medical Centre
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Review titled Telephone conversation
Rated 3 stars out of 5
by Andrew - Posted on 04 August 2022
On August 3rd 2022 I called the practice for two reasons. Firstly, I was experiencing excruciating pain which I felt might be a pinched nerve. I wanted to make an appointment with the GP to get a medical opinion for my pain. Secondly, I wanted to also book an appointment with the nurse for my wife and myself in response to an invitation by the practice for our check up. When I called, I waited for 15 minutes to get someone to pick up the phone even though I was number one in the queue. When the person came on, they asked me to hold for a few seconds. When I finally got a chance to speak to the person, the tone, in my view was not pleasant. I indicated that I was waiting for 15 minutes and at least an apology could have been given for the lengthy wait. Instead of being courteous, the individual took a defensive approach. All I got was, 'what can I do for you'? without addressing the issue that I raised. Just when I was getting ready to discuss my reason for calling , the person hung up. I am outraged with this kind of behaviour towards patients and suggest more rigorous training be done to ensure that this behaviour does not persist.
Visited August 2022
Review titled THE PINE MEDICAL CENTRE
Replied on 15 August 2022
Dear Andrew, Thank you for taking the time to leave your review. I am sorry to hear about your recent experience with the service we provide and I would like to obtain some more details from you to allow me to investigate this further. I would be grateful if you could kindly email me at nhsnwl.thepinemedicalcentre@nhs.net with your full name and the time you called the practice etc. I look forward to hearing from you Kind regards Paula Kayser Operations Manager