THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about THE PINN MEDICAL CENTRE .
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
I am a worried about my mum and dad they are house bound and they did not receive their previous covid vaccinations, and they have not been contacted to get the October covid vaccination and flu vaccinations and they are over 80 years old and my mum is wheelchair bound and my dad can not push the wheelchair, they live in pinner, I can not help them as I live in Bristol and can not drive for medical reasons, so this is my only way I can help them
Visited October 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 16 October 2024
Dear Patient Thank you for your feedback. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net or 0208 866 5766 so that we can discuss your query as the feedback has been left as anonymous so I am unable to make contact. Kind regards Patient Liaison Officer at The Pinn Medical Centre
-
Review titled no help provided on how to register out of area patient
Rated 3 stars out of 5
by P Bhatt - Posted on 19 October 2024
i went to their front desk thrice i was asked to register with qr code which does not allow registration as NHS website redirect link seems like does not allow registration if out of are i mentioned to front desk and they asked to send email to IT team which has not responded since last week. I also ask them that nhs website say to print and submit paper form to surgery they denied saying they are not accepting paper form and only accept registration via online. i have sent email to their IT team 8 days ago no response. simple query on how to register out of area patient is not resolved also why they are not accepting paper form.
Visited October 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 21 October 2024
Dear Bhatt Thank you for your feedback. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net or 0208 866 5766 so that we can discuss your query. Kind regards Patient Liaison Officer
-
Review titled Wonderful care!
Rated 5 stars out of 5
by Mrs Freeman - Posted on 14 October 2024
From the receptionists who helped make the appointment to the wonderful GP who saw my unwell young child today. Speedy care and advice and such a great manner and kind way with my daughter. She and I appreciated the care you gave! Thank you!
Visited October 2024
THE PINN MEDICAL CENTRE has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Delia Cazzato - Posted on 02 September 2024
My experience was good, the doctor was very through and left feeling content that I was listened to.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Delia Cazzato We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of great standard. We are also delighted that our doctor was thorough and you left the practice feeling listen to about your health concerns. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
-
Review titled Blood Test
Rated 4 stars out of 5
by Sharon Freeman - Posted on 02 September 2024
Receptionist rung me back to arrange a blood test which was impressive. Nurse was on time and took blood very easily from me. Nurse was pleasant and helpful
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Sharon Freeman We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that you was contacted by the practice to book your blood test and that the Nurse was pleasant and helpful. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
-
Review titled I would choose another practice if I could
Rated 2 stars out of 5
by Anonymous - Posted on 17 September 2024
I have unbearable pain in my knees I hardly can walk, some time knees give in and I fall, tried to make an appointment to see gp to arrange for xrey so I can make appointment with specialist privately as I can not stand the pain any more and can not wait mounts for operation by nhs. I used Patch system as I usually do and get appointment same day, for unknown reason this time I was given appointment in 3 weeks time. I telephoned them and been told you have given appointment there is no appointment before that day.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 September 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your feedback further. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
They saw my 2 year old immediately and gave me excellent advice. I am very grateful and feel I have received attentive and prompt care.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of great standard. We are also delighted that your 2 year daughter was seen and advice was provided with prompt care. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
-
Review titled All to time and very professional
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I went for a blood test this morning. The phlebotomist called me exactly on time. She was polite, pleasant and professional. She was skilled and the treatment was virtually pain free. What more can anyone expect? Well done, Pinn and well done NHS
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that you blood test was on time and the phlebotomist was polite, pleasant and professional. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
-
Review titled Logging calls with Patches
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
There are still issues with raising calls on patches. It is impossible to do so, as I have tried over 3 days. If the practice receptionists are pointing towards using Patches to make requests the system. It is not fit for purpose as I am still unable to get any help from the practice to try to resolve the issue. Will be looking to join another practice now.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 14 August 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
-
Review titled Receptionist lied
Rated 2 stars out of 5
by Andrew Beech - Posted on 09 August 2024
I had to return from the pharmacy to get an emergency prescription. I can't divulge why because it's part of an official complaint. What I can say is that the receptionist said a particular member of staff was in a meeting. So I waited for half an hour and gave up. In a phone call with this same member of staff a short while later, she said she hadn't been in a meeting at all. I'm really annoyed I was lied to. If this is a persistent culture it makes me wonder when I'll be lied to in the future. The doctors are great though.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Andrew Beech Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our reception team did not meet with your expectations. Our intention is only to help patients in the most pleasant and efficient way we can. We have reflected on your comments and have shared your thoughts with our reception team. Please accept our apologies for the miscommunication received from the reception team. Please do contact the surgery on pinn.mc@nhs.net if you would like to discuss this further. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre