THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice when you can an appointment!
Rated 5 stars out of 5
by Steven - Posted on 15 May 2024
Patchs is a very useful tool for booking appointments, when you get through on to the portal. The doctors are always very good and helpful within the surgery, I’ve not had a bad experience. My most recent appointment was given on the day, they tried to call me and sent a text to notify me of the appointment. I was working so missed it and was late, I called the receptionist and told them I was in my way. I was told if the doctor was still free they may see me. Luckily for me, the doctor was still available so I managed to get seen. I was very grateful.
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 20 May 2024
Dear Steven We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that you got an appointment to address your health concerns and that our doctors are very good and helpful. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Your feedback will be past to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Great reception staff
Rated 5 stars out of 5
by Helen - Posted on 01 May 2024
I just wanted to say well done to the efficient reception staff! I came in today there was a huge queue, they worked through the people politely and supportively. People were helped with their queries and concerns. Just wanted to say well done!
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 20 May 2024
Dear Helen We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of great standard. We are also delighted that our Reception Staff are efficient, polite and supportive. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Your feedback will be past to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Impossible to make an appointment
Rated 2 stars out of 5
by Mrs Loveday - Posted on 25 May 2024
I worked for the NHS for decades, still do. My day starts at 8.30am. Each time I visit the surgery, I'm told by the receptionist to call next day from 8am. I'm travelling to work at 8am. Is the appointment system designed to exclude the working individuals? Could someone from the Pinn medical advise please, how can I secure appointment with a GP?
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Mrs Loveday Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient Liaison Officer at The Pinn Medical Centre
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Review titled Efficient practice
Rated 5 stars out of 5
by Marco - Posted on 01 May 2024
My blood test were organised in a speedy fashion and the blood sample taken in a delicate and professional manner.
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 20 May 2024
Dear Marco We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of good standard. We are also delighted that your blood sample was taken in a delicate and professional manner. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2024
Issue sent as message through patches and response with quick with a face to face appointment the same morning
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 20 May 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard. We are also delighted that you received an appointment through PATCHS for the same day to address your health concerns. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Whooping cough
Rated 1 star out of 5
by Sue Wonghen - Posted on 16 May 2024
Visited GP 3 times in April with severe cough, unable to get breath, called ambulance in the night was so bad. Feeling generally lousy. Brought along a sputum sample - but told not necessary, just tell me the colour. With hindsight and listening to experiences of others it seems I had whooping cough. As I understand this is a notifiable disease, but was not mentioned that I could have it, and at the very least should avoid contact with babies and pregnant women. Appalled by a total indifference to this communicable disease.
Visited April 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 20 May 2024
Dear Sue Wonghen Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we discuss your concerns. Thank you so much for taking the time to leave us your feedback. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Very efficient service
Rated 5 stars out of 5
by COLIN FISHER - Posted on 27 April 2024
My wife and I had another COVID vaccination.The team were very efficient and welcoming explaining the procedure when we arrived. The doctor was pleasant and quick, well organised and caring In and out in 5 minutes!!!
Visited April 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 28 August 2024
Dear Colin Fisher Thank you very much for sharing your experience of your care you received at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you received when attending the practice for a Covid vaccination was of such a high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison officer at the Pinn Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Timir Palit - Posted on 09 April 2024
The response was very prompt. I was contacted without delay and the doctor was very helpful and caring.
Visited April 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 18 April 2024
Dear Timir Palit We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard. We are delighted that our doctor was very helpful and caring so your health concerns could be addressed. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Your feedback will be past to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Prompt response
Rated 5 stars out of 5
by Kawsar Alibhai - Posted on 10 April 2024
Booked on patch with symptoms on Monday and same day got response to see GP and that was great.Got blood test and urine test next day and Doctor booked my appointment following week to discuss the results.
Visited April 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 18 April 2024
Dear Kawsar Alibhai We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that you received an appointment the same day through PATCHS to address your health concerns and that further test were booked for you. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Your feedback will be past to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good Practice
Rated 4 stars out of 5
by Bhavna Katwa - Posted on 10 April 2024
Was seen half an hour late, no apology. I should have requested telephone consultation as I was literally only 5mins with the Doctor. No physical checks hence telephone consult would have sufficed. She was new to the practice, not a Pinn Medical Doctor..
Visited April 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 18 April 2024
Dear Bhavna Katwa We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. Sorry that you felt that your appointment could of been a telephone consultation, please accept our apologies for the clinic running late. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Your feedback will be past to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre