The Portmill Surgery
114 Queen Street, Hitchin, Hertfordshire, SG4 9THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredibly helpful
Rated 5 stars out of 5
by Stephen - Posted on 29 January 2023
On transferring to Portmill and needing medical help, the practice was just brilliant, made it all simple and straightforward, efficient and helpful.
Visited January 2023
Review titled The Portmill Surgery
Replied on 29 January 2023
Dear Stephen Thank you so much for taking the time to leave this lovely review! I am sure that the staff will be delighted and it's great for morale to read this. I will certainly share your feedback. I am so pleased that you found the transfer easy and were able to access appropriate medical help. Very best wishes Dr Tara Belcher Managing Partner
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Review titled Lack of response
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2022
On 29/10 a vascular surgeon sent me a copy of letter sent to surgery asking for GP to see me having discovered large calcification in abdominal aorta. Have had urgent Doppler scan but still no response by way of an appointment. Very disappointed and worried
Visited October 2022
Review titled The Portmill Surgery
Replied on 22 November 2022
Dear Patient, Thank you for your feedback. Please can you contact the surgery about this either by phone or through our website. I am unable to contact you based on the details in your review. Please mark it for the attention of the Practice Manager. Kind regards, Lindsey Wright Practice Manager
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Review titled Much improved practice
Rated 5 stars out of 5
by Patricia Cowley - Posted on 20 September 2022
I would like all the staff at Portmill Surgery to know that after several months earlier this year, when the access and service was not good and I was not happy compared with the standard I had experienced pre -Covid. However my recent experiences, of which there have been quite a few, have been very good and I wish to congratulate everyone for the improvements I have experienced, from the Reception, the nurses and the doctors.
Visited September 2022
Review titled The Portmill Surgery
Replied on 26 September 2022
Dear Mrs Cowley Thank you so much for taking the time to post this positive feedback, it really does help with staff morale after what has been a difficult couple of years in health care. I am sorry to hear that you did not have a good experience earlier in the year, but delighted to hear that you have noticed improvements from a variety of team members. I will pass this lovely feedback on to the Portmill team. Very best wishes Dr Tara Belcher Managing Partner
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Review titled Hopeful
Rated 4 stars out of 5
by Anonymous - Posted on 05 August 2022
Having been a patient with this surgery for over 40 years i have seen many changes! I had cause to contact the surgery this week and used the e-consult . I was offered a telephone appointment with a physiotherapist! For a back problem i felt this was a bit odd but took the appointment which was within 48 hours . The physiotherapist i spoke to was quite helpful and listened and suggested i do some exercises which would be emailed over to me. 2 days later no exercises. I contacted the surgery by phone and the receptionist was very helpful and also explained very clearly some other queries i had relating to the appointment. cut to today, i was able to ring at 7 am and 3rd in line to book an appointment. I chose to have a telephone appointment and the Doctor i spoke to was fantastic, she listened to me , advised, and showed an enormous amount of empathy. She took time to read past notes on the problem and i came off the phone feeling much more positive. I still need to chase up the exercises but the system i used this week worked well . We have to accept change now, and although i was doubtful about things, and change in general, i can say i need not have worried. Thank you Portmill for your help this week , particularly the very helpful receptionist i spoke to and the Doctor who called me today.
Visited August 2022
Review titled The Portmill Surgery
Replied on 21 September 2022
Dear Patient Thank you so much for taking the time to leave feedback for the surgery. I am glad to hear that you felt your worries about change had been unfounded. I am also please to hear that your call was answered quickly by a helpful receptionist and that both clinicians listened and offered advice. I am sorry that you have not yet received the promised exercises. If you would like to contact the surgery directly by phone or email with your details, I can chase that up with the physiotherapist. I note that patients can now book a face-to-face physio appointment directly via reception, if appropriate. With best wishes Dr Tara Belcher Managing Partner