The Practice Albert Road
Kennard Street Health Centre, 76 Albert Road, London, Greater London, E16 2DYContact details and opening times
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Reviews
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Review titled The most awful gp in the uk!
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2024
I called this morning at 8am to get an appointment for my son who was feeling unwell as ambulance services had been to the house that morning (5am) they told me to book an emergency appointment with my gp. The receptionist said as it’s serious I will be called back within 1 hour max 2 hours and will be told where to go and where to take my son. 7 hours later no one has called me, I’ve called Albert Road practise and I am still on hold even as I’m typing this review I have been position 1 for the last 58 minutes!!!!! No one has bothered to answer. This is completely unacceptable!!! My last appointment with this gp was for my blood test and the cancelled my appointment on the day without any reason and they didn’t even call to rebook my appointment. Honestly stay away from this gp. Awful service! I will be reporting to the trusting bodies and authority!
Visited December 2024
The Practice Albert Road has not yet replied.
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
I had an appointment for blood test for my child and the nurse was unable to do it because my little one cried and the nurse said I have to make another appointment and to bring someone with me to help hold down the kid soo she can take the blood. How many people need to come for blood test appointment with their kids? How many days we need to take off from jobs to solve our kids problem? If there is a life-threatening situation what will this nurse do if she cannot even get blood for a blood test? I suggest you don't make any appointment to take blood test for kids there if you don't have experienced people. As parents we lose our time, and our time cost money aswell.
Visited October 2024
Review titled The Practice Albert Road
Replied on 04 November 2024
Dear Patient, I’m very sorry to hear about your experience during your child’s blood test appointment. I completely understand how stressful and frustrating it can be to navigate these situations, especially when it involves your child’s health. It’s concerning that you felt unsupported and that the process was not handled in a way that made it easier for you as a parent. We recognise the importance of having experienced staff who can manage these situations sensitively and effectively, particularly with young children. Your feedback highlights a critical area for improvement, and we will be addressing this with our nursing team to ensure they have the necessary training and support to handle blood tests in a way that minimises stress for both the child and the parent. Thank you for sharing your thoughts, as it helps us identify areas where we can improve our service. If you have further concerns or suggestions, please consider reaching out to our practice manager directly. We appreciate your understanding and patience as we work to make our practice better for families.
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Review titled No appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
I was calling 2 days ever morning and waiting the phone more than hours at the end no appointment next day i called and start over 30 at the phone and when i come number 2 they cut the line on my face. And also today they send me masaage which says if i need psychogical support which made me upset is not mean if my kids sick and i asked doctor to check i need psychogical support.
Visited September 2024
Review titled The Practice Albert Road
Replied on 04 November 2024
Dear Patient, I'm very sorry to hear about your experience with our phone system and the difficulties you've encountered in trying to get an appointment. It’s completely unacceptable that you had to wait for hours only to have the call cut off without getting the help you need for your child. I understand how frustrating and upsetting it can be to receive an automated message that doesn’t address your immediate concerns, especially when you’re looking for care for your child. Your feedback is crucial, and we will take it seriously as we work to improve our appointment booking process and ensure that our communication is more appropriate and supportive. If you haven’t done so already, please consider reaching out to our practice manager directly so we can assist you in resolving this matter. We appreciate your patience and understanding as we strive to enhance our service for all our patients. Thank you for bringing this to our attention.
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Review titled Only use if you don't have a job
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2024
There is no way to speak to someone here without waiting hours on hold or even more hours for a call back. They will not manage your health information, no one seems to know what's happening and even when you can see notes on their terrible app (Dr iQ) the practice can't seem to see them. You cannot make an appointment in advance, they will not allow it You must call on the morning, wait on hold (approximate hold time 2-3 hours) and then be told if you won the appointment lottery for the day. If you work and need to plan for routine care, like a blood test or blood pressure check, you cannot do so. You will need to take at least the entire day off and hope you get an appointment. I have also arrived for my appointment to find the person I was seeing had no idea what I was there for. This has happened on three different occasions in the last year. Also mistakes in medical records have been made and no one picks this up, you need to be on your toes and constantly checking. This is a terrible surgery and should be avoided at all cost. I recognize the reception staff do their best, but the practice is mismanaged so badly they don't stand a chance. This kind of practice is the reason so many people end up having to go to A&E for basic medical care.
Visited August 2024
Review titled The Practice Albert Road
Replied on 04 November 2024
Dear patient, I’m truly sorry to hear about the challenges you’ve faced with our practice, and I appreciate you taking the time to share such detailed feedback. It’s unacceptable that you’ve experienced long wait times on hold and difficulties in obtaining timely appointments for your routine care. I understand how frustrating it can be to navigate the limitations of our current system, especially when it impacts your ability to manage your health effectively. Your concerns regarding the app, appointment management, and communication about medical records are all valid, and we will be addressing these issues with our team to make necessary improvements. While I recognize the reception staff are doing their best, it's clear that systemic changes are needed to enhance the overall patient experience. We are committed to improving our processes to ensure our patients receive the care they deserve without unnecessary stress. If you have further concerns or if you would like to discuss your experiences more directly, please reach out to our practice manager. Your feedback is invaluable in helping us identify areas for improvement. Thank you for your patience as we work towards better serving our patients.
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Review titled No doctors! Telephone appointment with advisors only
Rated 1 star out of 5
by Prithpal - Posted on 27 July 2024
Date of appointment: July 26th 2024 Telephone appointment time 3.40pm In the morning we called for an emergency appointment but at this practice, they never give an appointment time straight away. They keep you waiting for hours and then eventually you’ll get an ‘telephone appointment’ time via text. Does that mean you stop everything you’re doing and plan your day around the surgery? Is this practical? We’ve moved twice in the last two years and the 2 previous practices always gave the appointment time on the phone immediately. We waiting several hours and finally around 1pm they messaged to say a telephone consultation will take place 3.40pm. No one called at 3.40pm. At 4.20pm we went to the practice (which is a minute away from our house) and asked for an update. The rude receptionist said the appointment time is just a ‘guide’ and it could take hours to actually receive said call. Wife asked for a face to face appointment as a telephone appointment isn’t appropriate for antibiotics related issue. Patient needs to be checked properly but the reception didn’t understand that and responded rudely with ‘there’s too many patients’ and ‘Are you really ready to wait for hours to see the Dr?’ ‘There’s no guarantee you’ll see a Dr!’ Does the practice actually have any Doctors? We’ve never seen any. Is it unreasonable to ask to see a Dr for antibiotics if really unwell? We’re going on a summer holiday in a few days and we have a baby so it’s important to be healthy enough to travel with all the responsibilities that a family trip abroad demands. 5.25pm call came through: No Dr on the phone. Not sure who we spoke to. Just told it was from the practice. The advisor prescribed antibiotics without checking lungs, throat, and not really understanding which other antibiotics wife is allergic to. We won’t be collecting the prescribed antibiotics just incase they cause a bad reaction. This is clearly a poor and unsatisfactory service that has been provided. My wife is still really unwell and we have spent thousands on our summer vacation which is very likely to be disrupted by poor health - simply because we couldn’t see a Dr.
Visited July 2024
Review titled The Practice Albert Road
Replied on 04 November 2024
Dear Prithpral, I sincerely apologise for the experience you had regarding your wife's appointment and the frustrations surrounding the process. It’s clear that you encountered significant delays and a lack of communication, which is not acceptable. I understand how important it is to have timely access to healthcare, especially when preparing for a family trip. Waiting several hours for a telephone appointment only to be disappointed by the outcome is incredibly frustrating. Your feedback about the difficulty in obtaining a face-to-face consultation when it was clearly needed is also noted. I reached out to you and gave you an explanation on this matter. We want to make sure your concerns are heard, and we are committed to improving our service. Thank you for bringing this to our attention, and I hope your wife feels better soon.
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Review titled Disgraceful Experience
Rated 1 star out of 5
by Krisztina Csajbok - Posted on 09 April 2024
I visited the practice yesterday due to feeling unwell for a long time and requiring a sick note as I am unfit to work. However, the individual who assessed me, whom I believe was not a doctor, was unable to provide the sick note due to system limitations. She directed me to the receptionist, who after some delay mentioned it would take time. She suggested sending it via message or email, but it never happened. When I contacted the practice and waited on hold for over an hour, the person who answered instructed me to call back the next day to schedule an appointment with a doctor. I find it unfair that I am asked to call again when the issue lies with their system malfunction. This lack of communication or transparency is unacceptable. It is concerning that the staff seem unaware of what they can and cannot access. I have reported this to the Health Ombudsman as I feel that the clinic is not taking people's health seriously. The receptionist's unprofessionalism in handling the situation is disappointing and needs to be addressed.
Visited April 2024
The Practice Albert Road has not yet replied.
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Review titled Excellent response time and support
Rated 5 stars out of 5
by Krisztina Csajbok - Posted on 10 April 2024
I encountered a slight issue with the practice, but the manager stepped in and handled it exceptionally well. She helped me book an urgent appointment with the doctor, which I needed for a sick note and a referral to a specialist to understand my health issues and hopefully recover quickly. I'm grateful to the manager and the wonderful doctor for their help and support. It's crucial to be understanding when you're sick; we may become irritable because we're in pain, but ultimately, we all seek to be healthy and happy. So, thank you once again for your support and assistance. My apologies for not being able to remove the previous review. Best wishes, KCs
Visited April 2024
The Practice Albert Road has not yet replied.
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Review titled Disgusting!!
Rated 1 star out of 5
by Gemma - Posted on 26 February 2024
You call at 8am to get an appointment to be in a que of 30 people! Request a call back and don't receive it! Stay on hold for over an hour to get hung up on! Still try calling at 13:00 to still be in a que of over 30!!! Absolutely Disgusting!!!
Visited February 2024
The Practice Albert Road has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Yvonne Day - Posted on 16 February 2024
I rang for an appointment at the surgery. I was told there wasn’t any and should ring back Monday. I asked to speak to a doctor as I am diabetic. The man hung up on me. I rang back to say his behaviour was very rude and asked for his name. He hung up again. This is unacceptable behaviour which should be dealt with.
Visited February 2024
The Practice Albert Road has not yet replied.
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Review titled disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
You can never get an appointment, iv been ringing up everyday at 8am for months to get one they are always all gone, yet I changed to a different surgery on the 2nd and iv already been given an appointment for the 8th, you need to change the way you do appointments it's disgusting, the last appointment i got for my daughter I had to ring 111 to book it because the surgery would not give me one for a skin infection which can be serious if left, I understood doing this when we had covid but everywhere else is back to normal except here it's disgraceful
Visited January 2024
The Practice Albert Road has not yet replied.