The Practice Albert Road
Kennard Street Health Centre, 76 Albert Road, London, Greater London, E16 2DYContact details and opening times
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Reviews
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Review titled Complicated
Rated 2 stars out of 5
by Filipe - Posted on 04 January 2023
I’ve had already couple of problems with this gp. In 2022 I faced basic problems which became big problems. Rude doctors etc. reception is good, but never able to solve your problem, they just say they understand you but never able to take action. They use the app to book appointments. I woke up 3am and I’ve tried since that time to book an appointment, no success. I’m disable but I’m never able to speak to anyone, when you call you are the number 30/40 in the queue to hear that they understand you but can’t solve your issue. It’s unbelievable that in a country such as United Kingdom we face basic problems with the nhs. Recepcionist is polity, I must say, but that doesn’t solve my problem, since I can’t afford to be spending days (in my case since over a week I’m trying to book an appointment).
Visited January 2023
Review titled The Practice Albert Road
Replied on 04 January 2023
Good afternoon Filipe, Thank you for taking the time to leave us feedback. I would Firstly like to apologise for your experience with the Practice. Experiencing rude customer service is not good i will be addressing this with the team. Regarding the app, this is for Online consultations only for a select list of issues. If you would like to have a telephone conversation with myself i will be happy to go through the Process of Dr IQ. Due to the holiday period the appointments are very limited and i do apologise about that. As i do not have your full name i will be unable to trace you on the system. Alternatively you can call the Practice and ask to speak with the Practice Manager and i will be happy to discuss the concerns you have further and offer my support in any way i can. Please contact the Practice on 0208 104 2222. Kind regards, Alfie Sleap Practice Manager - E16 Health
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Review titled Blood test cancelled...twice
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Angry and frustrated. This practice canceled my long-awaited blood test twice..on the same day. Same excuse: due to staff sickness absence. I am diabetic and they made me wait weeks for the test. My GP is waiting for the result to check for sugar levels and prostate issues. They just don't care. I am lost for words. Sickening.
Visited December 2022
Review titled The Practice Albert Road
Replied on 04 January 2023
Good afternoon, Thank you for your feedback I do apologise for your recent experience with the Practice and your blood test being cancelled. Sickness is something we try to avoid as much as possible by getting cover. Sometimes this can be at short notice and we are unable to get support to cover the clinics. Please be aware you can also use our local blood test clinic Appleby Health centre if this happens in future. If you wish to discuss this further please contact the Practice on 02081042222 and ask to speak to the Practice Manager. Kind regards, Alfie Sleap Practice Manager - E16 Health
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I had a fall at work and hurt my knee,more than a week I’m home. For the last 3 days I’m trying to get app so I can get sick note to present to my employer . Calling every morning 8 o’clock only to hear they don’t have appointments. Not to mention that I didn’t see Gp from this practice for the last 3 years . It is mission impossible to get any appointment.
Visited December 2022
Review titled The Practice Albert Road
Replied on 04 January 2023
Good afternoon, i do apologise for the recent issues you have been facing at the Practice. Regarding your sick note and Knee pain, you can put through Dr IQ consultation requests from 7am Monday to Friday. I would be happy to discuss this further. Please contact the Practice on 0208 104 2222 and ask for the Practice Manager. Kind Regards, Alfie Sleap Practice Manager - E16 Health