The Practice at 188
188 Golders Green Road, Golders Green, London, Greater London, NW11 9AYContact details and opening times
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Reviews
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Review titled Horrendous service
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Today, I submitted an e-consult because I had run out of my blue inhaler and desperately needed it as I was struggling to breathe. I received an email instructing me to contact the receptionist. When I did, she told me she could book me an appointment, but it would be after one week. I explained that I couldn't wait that long and asked her to double-check with the doctor, stressing that I might have an episode. The receptionist insisted that there was nothing she could do, as she had clear orders from the doctor. When I asked what I should do if I had a panic attack, she told me to wait. This left me extremely frustrated. We turn to the GP for help in such situations, but I felt rudely dismissed and uncared for. How can you ask someone to wait? This practice is waste of nhs money it should be shut down as the only think they say is wait and also with an attitude
Visited June 2024
Review titled The Practice at 188
Replied on 24 June 2024
Dear patient, Thank you for your feedback. My name is Ryan, I am the Practice Manager at The Practice @ 188 and take overall responsibility for the delivery of services to our patients. I am very sorry that, on this occasion, we fell short of our own standards and your query was not sorted in a timely manner. Since reading your feedback, we have identified who you are and my team have been in touch to rectify the error. I hope the speed of our response provides some reassurance that we remain committed to providing high quality care. Our investigation found that your query did not follow the appropriate pathway due to an internal breakdown in communication with a newer member of staff. This has now been rectified and remedial action implemented to prevent such a situation recurring. If you would like to discuss this further, please do not hesitate to contact me directly. Kind Regards, Ryan Bentley - Practice Manager
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Review titled Thanks Doctor
Rated 4 stars out of 5
by Very long term patient - Posted on 14 June 2024
We've been at this surgery for decades. They don't need me to tell them the place doesn't look great, in fact little changed since we joined in 1980. But brickwork doesn't diagnose things, clinicians do. Just had an excellent session with the senior doctor at the practice, reviewing my various conditions and medication. Used to do this annually before Covid, this is the first time since. There was no specific problem, I just wanted him to look at where I was, my latest blood tests, my medication. He went through everything in great detail, was very reassuring, changed some medication and, for me, benchmarked a day on which I could say, at that point, everything was as much as it should be for someone in their 8th decade. Of course GP's are run off their feet and often don't have time for this sort of thing, but it is very valuable -- much better nudging people towards remaining well, rather than repairing them when they aren't. Thanks for an excellent consultation
Visited June 2024
Review titled The Practice at 188
Replied on 14 June 2024
Dear Patient, Thank you for your feedback. We really appreciate such positive comments and are very pleased that you were able to have an in-depth consultation with your GP to provide reassurance. Your comments have been shared with the relevant staff. Kind Regards, Ryan Bentley - Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Susan - Posted on 20 May 2024
I have been registered at this practice for approximately thirty-five years and have always received excellent medical care. I phoned for an emergency appointment last week and was offered an "in person" appointment, within a few hours of my call. The doctor was absolutely brilliant and he swiftly dealt with my concern, giving me a full explanation of my condition and totally included me in my treatment plan. The surgery continues to go from strength to strength, with exceedingly knowledgeable, highly skilled, dedicated and caring doctors, a fantastic, very personable and approachable Practice Manager, who has implemented some well thought out and positive improvements at the surgery and an amazingly good support team. The Practice at 188 is brilliant !
Visited May 2024
Review titled The Practice at 188
Replied on 22 May 2024
Dear Susan, Thank you for your feedback. We are extremely pleased to hear that your urgent medical issue was sorted appropriately and in a timely manner. Your feedback will be shared with our team who all enjoy hearing patients' perspectives on the service we provide. Kind Regards. Ryan Bentley - Practice Manager
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Review titled A grateful patient
Rated 5 stars out of 5
by A grateful patient - Posted on 19 June 2024
Very distressed by appointment confusion from the Royal Free Hospital, the surgery intervened promptly and resolved the problem for me. From the receptionist who listened so patiently to my dilemma to the Practice Manager who was instrumental in sorting the problem, I have nothing but praise and gratitude.
Visited May 2024
Review titled The Practice at 188
Replied on 24 June 2024
Dear patient, Thank you for your feedback. We are very pleased to hear that you had a positive experience with us and we were able to help sort out your hospital appointment, which can be a convoluted process. Your comments have been shared with the team who are always happy to hear about the impact of their work. Kind Regards, Ryan Bentley - Practice Manager
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Review titled Excellent Medical Attention
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I had an excellent phone consultation with a very knowledgable and thorough doctor, within an hour of initially contacting the surgery, as I was very ill. The doctor’s diagnosis and treatment were totally accurate. The whole process was seamless and I was invited to have a follow up consultation the following week, which reassured me that I was on the road to recovery. It was a very good experience.
Visited April 2024
Review titled The Practice at 188
Replied on 09 May 2024
Dear Patient, Thank you for your feedback. We are pleased to hear that, when you were unwell, our triage process allowed you to receive appropriate and timely care. Your comments will be shared with staff as part of our process of continuous learning. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Outstanding GP
Rated 5 stars out of 5
by Peter Suchet - Posted on 24 April 2024
Excellent care and advice from one of the Practice GPs over the last couple of weeks (I'm prohibited from mentioning a doctor's name on here, but you know who you are..!) , delivered with real patient empathy not to mention efficiency. Even called me at home to update me on the progress of something we discussed. What a pleasure to be able to post a positive GP review..!
Visited April 2024
Review titled The Practice at 188
Replied on 25 April 2024
Dear Peter Suchet, Thank you for your feedback. We are glad to hear that you are happy with the efficiency and continuity provided by one of our GPs. The team will know which GP has been treating you and this feedback will be shared with them and form part of their next performance review. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Brilliant GP
Rated 5 stars out of 5
by Meir Bahr - Posted on 17 March 2024
I have been with this practice since 1998. Mainly I see the same GP for years, but my limited experience with the other doctors is excellent as well. My GP is absolutely brilliant. Firstly, he always listens to you very carefully. Then he asks for your opinion, regarding your problem. After examining you, he will tell you his professional opinion. He does it always very clearly (in plain English but still in a very professional manner). He is always friendly and shows respect to you. He is very patient with you, and answers all your questions. After every meeting with him, I leave the clinic feeling happy, that I have “received value for my money”. My GP never prescribe medicine when he thinks are unnecessary, or sent to do tests when he thinks it is unnecessary. And you always get full explanations for everything. He shows vast knowledge in medicine. From my past experience he was never wrong regarding my issues. In my last appointment with him (03/2024), he spent much more time with me than the formal time allocated to the appointment. In a way it was my fault as well because I came with a small list of issues. But during the whole appointment I was not given the impression that I am taking to much of his time. He should be benchmark to many GP’s. I should as well praise the reception team. Whenever I deal with them, they always try to help you and solve your problem in a professional manner.
Visited March 2024
Review titled The Practice at 188
Replied on 18 March 2024
Dear Meir Bahr, Thank you for your feedback. We are glad to hear that you have remained satisfied with our service over your many years as a patient. It is important that patients are genuinely listened to and their concerns taken seriously during appointments, so we are pleased that this has been your experience. Your feedback will be shared with the team as part of our process of continuous learning. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Nusrat Jehan - Posted on 06 March 2024
I feel very comfortable there and the staff there is very helpful and quick response too they very very kind to me
Visited March 2024
Review titled The Practice at 188
Replied on 07 March 2024
Dear Nusrat Jehan, Thank you for your feedback. We are very pleased to hear that you found our staff to be helpful and kind. Your comments will be shared with the team at our next staff meeting. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Excellent telephone support
Rated 3 stars out of 5
by Anonymous - Posted on 18 March 2024
I was chasing a repeat prescription, which seemed to have gone astray between the pharmacy and the Practice. Ryan answered my call without any wait and very patiently took me through the NHS App and how to order my repeat prescriptions directly on the App. This means the request goes straight to the Doctor for authorising and then to the pharmacy. This was a most helpful bit of timesaving advice. Thank you Ryan.
Visited March 2024
Review titled The Practice at 188
Replied on 19 March 2024
Dear patient, Thank you for your feedback. We are glad to hear that your experience of our service has been positive and that you have been shown how to use the NHS App to request your medication. Your comments will be shared with all staff to ensure continued learning. Kind Regards. Oliver Aaron - Administrator
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Review titled Great Experience
Rated 5 stars out of 5
by Molouk Valiki - Posted on 09 February 2024
Very happy with the staff here. Always very helpful and supported me to get setup on the nhs App and with other issues. Highly recommend - very caring staff!
Visited February 2024
Review titled The Practice at 188
Replied on 19 February 2024
Dear Molouk Valiki, Thank you for your feedback. It is great to hear that you feel supported by our staff and that they've helped you embrace the newly-updated NHS App, which allows you to request repeat medications, manage referrals, view your medical record, and contact the Practice online. We have shared your feedback with our staff who are pleased that you have been able to benefit from the support on offer at the Practice. Kind Regards. Ryan Bentley - Practice Manager